Screenshots take a long time to appear on the desktop

Hello


USER SPECIFIC ISSUE: Any kind of screenshot, command-3, command-shift-4-space, command-shift-4-drag-and-click appear to take about 10 seconds before becoming visible on the desktop as an icon. command-control-shift-4 combination are instantly available from the clipboard for pasting.


I have not tried the 'ls' command from the terminal to understand if the files are there sooner but I will do this and report back


I've been having this issue for a few months and I finally decided to ask the community why this might be happening. Before coming here I did some research and the issue I am reporting doesn't appear to be isolated to any one version of MacOS. In fact it was reported under versions as early as 10.8. Currently the affected user account is running 10.13.4.


From what I've read on this issue, it could be related to cloud services like google's or dropbox's intervening temporarily as per their settings. I've not yet taken a look at these services running on my Mac but I turn them off temporarily to understand if they might be the cause. I will try SafeBoot first however.


FYI: I noticed another topic with the same question but I could not add a comment to it as that discussion appears to be closed.


Whatever troubleshooting/isolation steps I try will be reported back here. In the meantime if someone does know a highly potential cause for this I would be obliged if they could chime back.


Troubleshooting steps to perform:

Safeboot

'ls' command to verify if screenshots are there but only icon is delayed from appearing on the desktop

Turn off 3rd party cloud services as an isolation step


Kind regards

—Alex

iMac, macOS High Sierra (10.13.2), iMac mid 2011, 3.4Ghz i7 32GB RAM

Posted on Apr 24, 2018 10:54 PM

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Question marked as Top-ranking reply

Posted on Apr 27, 2018 11:52 AM

As an FYI to anyone reading this, it is indeed Google's "Backup and Sync" that causes the delay for screenshots to appear on the desktop. I have been unsuccessful isolating the issue further within Google's cloud app but I did report details to Google through their feedback system. Hopefully they will resolve the issue in a future update or Apple will, depending on who is ultimately responsible for the unexpected behaviour.

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Question marked as Top-ranking reply

Apr 27, 2018 11:52 AM in response to LostAccount

As an FYI to anyone reading this, it is indeed Google's "Backup and Sync" that causes the delay for screenshots to appear on the desktop. I have been unsuccessful isolating the issue further within Google's cloud app but I did report details to Google through their feedback system. Hopefully they will resolve the issue in a future update or Apple will, depending on who is ultimately responsible for the unexpected behaviour.

Apr 27, 2018 6:15 AM in response to LostAccount

I took a screenshot today and referred to terminal and ran ls on my desktop. It appeared right away but it took a few seconds for the icon to appear on the desktop.


It never took this long to appear on the desktop. To make matters worse I am not sure when this issue first occurred but I wonder if there might be a fix.


RESOLVED

1) I quit Megasync and Google's "Backup and Sync"

2) Took a screenshot

3) Screenshot icon Instantly appeared on the desktop


I will report back and once I learn which of the two, Megasync or Google's "Backup and Sync" cause the issue. When I learn which of the two cause the issue I will do some further isolation to understand if there are specific settings for the issue causing Cloud service that I can change to prevent the delay.


Note: iCloud is on and definitely not causing the issue.


I did not try safeboot and there is no reason to do so now.

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Screenshots take a long time to appear on the desktop

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