CBS All Access Stopped Working

Welcome to the Apple Community.

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

1. Check that there isn’t an update for the App, navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the update option (if appropriate). You may wish to have your apps update automatically (Settings ➔ Apps ➔ Update Automatically ➔ On).
2. Try restarting the Apple TV (Settings ➔ System ➔ Restart)
3. Try restarting the network router.
4. Press the menu button on the remote twice to activate the app launcher, scroll left/right to locate and select the app that you are having a problem with and swipe up to close (quit) it. Relaunch the app from the menu screen to check if it is now working.
5. Try deleting it and reinstalling the problematic app. There are 2 methods of deleting an app.

• Select the app on the main screen and press and hold the touchpad until the app icon wobbles. Press the play/pause button and choose delete from the menu that appears.
• Navigate to Settings ➔ General ➔ Usage ➔ Manage Storage, scroll and select the trash can to the right of the problematic app and choose delete from the menu that appears.

I’m not really sure if there is any difference between the two methods but there have been some suggestions that the wobble method has resulted in some app data being left behind and ultimately causing an issue when the app is reinstalled.

To reinstall an app navigate to the App Store ➔ Purchased, scroll down and select the app and then navigate to and select the install option.

This is a user forum, you aren’t addressing Apple. Also, it would the developers responsibility to fix their app. If using an older Apple TV then there aren’t apps, it’s a preset channel sent via server and some providers may stop supporting them. In both cases you need to contact CBS

Then you probably need to contact CBS.

Same problem.

Same problem. I'm running an Apple TV 3. Although, it also won't work on my iPhone app now.

Me too! It works on a smart tv but suddenly isn’t working on my Apple TV, any resolution to this apple? Need to be using a service I pay for with cbs! Especially when it’s worked fine until now....

I am having this issue with my iPad as well

The same applies, you need to contact the developer