Emails on server with strikethrough

Question

Level 1

8 points

Emails on server with strikethrough

I am using Apple Mail as my email client. I have 3 email accounts - one from my ISP (BT), a Googlemail account and another from my web hosting service (1and1).

Recently emails viewed on the 1&1 account have a strikethrough and are not downloaded to Apple Mail. I contacted 1&1 who felt this was an Apple problem so I contacted Apple but was unable to resolve this. I deleted my 1&1 mail accounts on both my iMac and iPad and this resolved the problem if I viewed emails on the server. However, as I prefer to use Apple Mail for all my email accounts I am still seeking an answer. I downloaded Thunderbird as an email client and everything from 1&1 works. I thought it might be a temporary problem with the Apple server and 1&1 so created my 1&1 account again on Apple Mail but the strikethrough continues.

It is not the end of the world as I can download emails with Thunderbird but it is a mystery to me why this is happening. I did receive a "phishing" email on the 1&1 account asking me to confirm that my domain name is still active and unfortunately I responded to it but could not get past the "captcha" screen. I did not have to enter any passwords so I do not think my account was compromised, however, to be safe I changed the password for the 1&! account.

Any help/suggestions will be more than welcome. TIA.

iMac, macOS Sierra (10.12.6)

Posted on Apr 27, 2018 1:36 AM

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Answer 1

Eric Root

Level 10

685,251 points

May 3, 2018 9:28 AM in response to davidmcgill

One other thing you might try is uninstalling F-secure.

How to uninstall F-Secure security products on a Mac - F-Secure Community

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Answer 2

Eric Root

Level 10

685,251 points

Apr 30, 2018 7:57 AM in response to davidmcgill

If you use another browser, do you see the same thing?

Since it works in another account, go to System Preferences/Users & Groups, and note all your login items. Then delete all your login items. Restart the computer. Do not open any applications other than your browser. Any change? Can you download e-mails?

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Answer 3

davidmcgill Author

Level 1

8 points

Apr 30, 2018 8:28 AM in response to Eric Root

I used Safari instead of Google's browser and logged in to the email account. The messages that had strikethrough have disappeared, the only ones left in the inbox are the 3 from last week dated Thursday and 23 April as in the screenshot I sent you.

I also tried to view the messages using Thunderbird and could only see the 3 messages above.

Earlier today the "junk" messages on the 1&1 account downloaded to my Junk folder. I deleted them from my Junk folder on my iMac - they are now in my Trash folder on the iMac as well as in the Trash folder on Webmail.

Not sure how this is occurring. It is as if they downloaded successfully at perhaps the start of the day and then disappear!

Still to delete my login items, but not sure if it will make any difference now that the strikethrough emails have gone.

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Answer 4

davidmcgill Author

Level 1

8 points

Apr 30, 2018 4:14 AM in response to Eric Root

Hi Eric

I did remove Trusteer as you suggested. I thought the problem was resolved but it hasn't. I have just tried to download my email messages from the server to both Apple Mail and also using Thunderbird but nothing has been downloaded. However, when I used webmail I can see messages from today which have a strike through - see attached screenshot. I didn't try Safe Mode perhaps I should?

1&1 screen shot.jpg

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Answer 5

davidmcgill Author

Level 1

8 points

May 3, 2018 7:50 AM in response to Eric Root

Since my last reply I've logged into the Test Account (Guest User) once more which has no login items. Using webmail the email in the inbox has a strikethrough but those in the Spam and Trash folders do not. When I use Thunderbird/Apple Mail there are no new emails downloaded but those in the spam folder do not have a strikethrough.

As I have tried to view and download emails using 2 different email clients I am beginning to think that this is perhaps a problem with 1&1 my web host as emails from my other accounts (Gmail and BT - my ISP) are ok.

David

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Answer 6

davidmcgill Author

Level 1

8 points

Apr 30, 2018 4:17 AM in response to Eric Root

Screen shot now attached.

David

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Answer 7

Eric Root

Level 10

685,251 points

Apr 28, 2018 4:11 AM in response to davidmcgill

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 8

davidmcgill Author

Level 1

8 points

Apr 28, 2018 4:16 AM in response to Eric Root

Thanks Eric -That suggestion seems to have worked. I set up another user account, recreated the offending email account and was able to download the emails from the server to Apple Mail and also to see them on the server without strikethrough. I ran Etrecheck and attach the report. There doesn't seem to be anything as far as I an see that could have caused this problem. Mind you I am not a full techie!

I recreated the email account in Apple Mail on my account and everything seems to have worked - for the moment! Fingers crossed. Thanks.

David

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-28 11:59:57

Download EtreCheck from https://etrecheck.com

Runtime: 6:27

Performance: Below Average

Problem: Other problem

Description:

Emails on server have strikethrough

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (Retina 4K, 21.5-inch, 2017)

iMac Model: iMac18,2

1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2400 ok

BANK 1/DIMM0 - 4 GB DDR4 2400 ok

Video Information:

Radeon Pro 560 - VRAM: 4096 MB

iMac 4096 x 2304

Drives:

disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk0s1 - EFI () [EFI] 315 MB

disk0s2 () [Core Storage Container] 27.55 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk0s3 - B*******X () [Recovery] 134 MB

disk1 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 () [Core Storage Container] 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.03 TB

disk1s3 - Recovery HD (HFS+) [Recovery] 650 MB

disk3 - Seagate BUP Slim BK 2.00 TB

External USB 5 Gbit/s

disk3s1 () 32 KB

disk3s3 - T************3 (HFS+) 1.50 TB

disk3s4 - B*****s (Journaled HFS+) 500.26 GB

Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 1.03 TB (514.11 GB free)

Journaled HFS+

Mount point: /

disk3s3 - T************3 1.50 TB (672.33 GB free)

HFS+

Mount point: /Volumes/T************3

disk3s4 - B*****s 500.26 GB (114.00 GB free)

Journaled HFS+

Mount point: /Volumes/B*****s

Network:

Interface en0: Ethernet

One IPv4 address

14 IPv6 addresses

Interface en6: iPad

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Sierra 10.12.6 (16G1314)

Time since boot: About 14 days

System Load: 1.96 (1 min ago) 1.83 (5 min ago) 1.73 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool