Because it was your suggestion to try multiple cables So.......
Just purchased Apple TV 4K. Regularly get a black screen with no picture sound only in all non-apple apps. Honestly havent checked the apple apps. Mainly watch YouTube TV, Netflix, and Prime Video. The only way to resolve the issue is to restart the Apple TV. I restart the Apple TV and it works fine until the next time I want to watch TV. Then I get the same issue and have to restart. I usually turn it on every day or two. I’ve just been restarting it before I even try to use it. Super annoying, especially for the price. Found several other users with the same problem but no fix. Verified sofware updates were current. This does not happen (and has not ever happened) on my other Apple TV that is one model older.
17 replies
Same for me with my apple tv 4k . I have a Sony A1 tv and this happens only with netflix . I solved it by deactivating IPv 6 on my router.
Apple TV 4K, Black Screen, no Picture Sound Only