Apple watch -- music in workout app

I am using the watch, without the phone (I do not bring the phone on my runs). I use the "open run" and start my run, swipe right I get the pause, stop, etc. When I swipe left I get the music control screen. However, the <<, >>, pause/play do not function. I cannot get the tracks skip forward or backward, pause/play. To perform these functions I have to leave the workout app and go to the music app, where they function properly.


Any ideas on what could be causing this issue?

Apple Watch Series 3

Posted on May 3, 2018 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2018 7:34 AM

Hello aaluck,

Thank you for using Apple Support Communities!

I understand from your post that the music controls do not function while inside the Workout app but do function in the Music app. In a situation like this I would first restart both your iPhone and your Apple Watch. The following articles will provide you with the steps on how to restart both devices:

Restart your iPhone, iPad, or iPod touch - Apple Support
How to restart your Apple Watch - Apple Support

If the issue persists after restarting both devices, then unpair and pair your Apple Watch to your iPhone again using the steps from the following article:

Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Best Regards.

Similar questions

1 reply
Question marked as Top-ranking reply

May 7, 2018 7:34 AM in response to aaluck

Hello aaluck,

Thank you for using Apple Support Communities!

I understand from your post that the music controls do not function while inside the Workout app but do function in the Music app. In a situation like this I would first restart both your iPhone and your Apple Watch. The following articles will provide you with the steps on how to restart both devices:

Restart your iPhone, iPad, or iPod touch - Apple Support
How to restart your Apple Watch - Apple Support

If the issue persists after restarting both devices, then unpair and pair your Apple Watch to your iPhone again using the steps from the following article:

Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Best Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple watch -- music in workout app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.