Printing Failed

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Level 1

11 points

Printing Failed

I cannot print to my Epson printer and I am ready to pull my hair out:

System: MacBook Pro running MacOS 10.13.4

Printer: Epson Artisan 1430 connected by USB cables.

I have two homes with an Artisan 1430 printer in each location. When I returned to NY this week I reinstalled the printer and it would not print. I then deleted all printers from the Printers. & Scanners preference, and uninstalled then reinstalled the driver. I also Reset the Printing System. Still nothing. The Epson Printer Utility says there is a communications error. My Print Queue is stalled at Printing - Sending data to printer, (where is is currently on a new attempt). On a previous attempt to print, after a long wait of Sending data, the Print Queue message changed to Filter Failure.

The printer prints a page when preforming a Pringers Operations Check, and it is discoverable by the Mac, so there is some type of communication. I changed USB cables. I found a post on this forum in which someone with a similar problem received instructions from Epson, and I followed them - again uninstalling everything recommended and reinstallling. Still no joy. I am open to any suggestions. The only thing I can think of doing now is a reinstall of the OS. Something is corrupt somewhere, but I cannot find where. I was printing two weeks ago in Florida.

MacBook Pro with Retina display, macOS High Sierra (10.13.4)

Posted on May 6, 2018 10:07 AM

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Answer 1

Tesserax

Level 10

158,280 points

May 6, 2018 10:26 AM in response to LinsaQ

Try the following:

Boot up your MacBook Pro (MBP) in Safe Mode. Use safe mode to isolate issues with your Mac - Apple Support Can you print successfully now?
- If not:
  - Reset the MBP's SMC: Reset the System Management Controller (SMC) on your Mac - Apple Support
  - Also, reset the notebook's NVRAM: How to reset NVRAM on your Mac - Apple Support
- If it does, then continue to the next step.
Try creating a new user account on your MacBook Pro (MBP). Then log off of your current account, and then, log back in with the new account. Can you print successfully now?

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Answer 2

Tesserax

Level 10

158,280 points

May 6, 2018 11:47 AM in response to LinsaQ

If you haven’t already try resetting your printer to its factory default settings, and then, reconfigure it for your needs. This may be doable from the printer’s administrator interface.

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Answer 3

LinsaQ Author

Level 1

11 points

May 6, 2018 11:08 AM in response to Tesserax

Thanks for your reply. I tried everything you suggested, with no luck. I could not print in Safe Mode, after resetting the SMC & NVRAM, or as a new user. Something is really messed up, and I cannot figure out what or where.

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Answer 4

LinsaQ Author

Level 1

11 points

May 6, 2018 11:24 AM in response to LinsaQ

I am continuing to search online to see if I can find anything out, and one post I saw mentioned that the USB ports could have problems. The USB on my computer works fine, and can connect other devices. That makes me think it could be the USB port on the printer, but the computer does recognize the printer when setting it up.

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Answer 5

LinsaQ Author

Level 1

11 points

May 7, 2018 7:57 AM in response to LinsaQ

One more thing I tried - My Epson scanner works fine, no connection problems. Which would make me think it is a printer problem, except for the fact that the Mac does recognize the printer, just will not print. I am going to try and find another printer to hook up to see if it prints. The other printer in our house is an older Canon that is no longer has an MacOS driver.

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Answer 6

LinsaQ Author

Level 1

11 points

May 6, 2018 12:24 PM in response to Tesserax

This printer does not have any onboard administration. Everything is controlled through my Mac printer settings when I go to print.

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Answer 7

Tesserax

Level 10

158,280 points

May 7, 2018 9:25 AM in response to LinsaQ

Ok, thanks for the update. Let us know how that works out.

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Answer 8

LinsaQ Author

Level 1

11 points

May 8, 2018 10:49 AM in response to Tesserax

I connected another printer, and was able to print from both USB & Wifi. During the setup my Epson came online wirelessly (it had been balky with the network, so I was using a USB cable). Long story short, it gives me a fault error with the USB, but is printing fine wireless. Fingers crossed. Thanks for you help.

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Printing Failed

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