Messages badge shows unread and won't clear?

My Messages icon in the dock displays as having one unread message (1) and I cannot find ANY that are unread. How can I clear this?


Likely unrelated, but I'e been experiencing many inconsistencies recently between read/unread on my iPhone and MacBook (latest OS's on both).

MacBook Pro, macOS High Sierra (10.13)

Posted on May 7, 2018 8:24 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2018 12:15 PM

Hi,


Open Messages

GO to System Preferences > Notifications and turn them all Off for Messages.

Quit Messages.


Restart Messages then turn On Notifications again.







User uploaded file

8:15 pm Monday; May 7, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)
5 replies
Question marked as Top-ranking reply

May 7, 2018 12:15 PM in response to Garrett Bryant

Hi,


Open Messages

GO to System Preferences > Notifications and turn them all Off for Messages.

Quit Messages.


Restart Messages then turn On Notifications again.







User uploaded file

8:15 pm Monday; May 7, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

May 17, 2018 12:43 PM in response to BGDaren

Hi,


Add an extra step then.


Between turning Notification Off and then restarting Messages, Shut down the computer before then restarting Messages.


If that fails it would seem that the Settings are not holding or being rewritten when you make changes .

Do this https://support.apple.com/en-gb/HT203538



User uploaded file

8:41 pm Thursday; May 17, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messages badge shows unread and won't clear?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.