Finder is Slow, Machine Crashes

Question

Level 1

39 points

Finder is Slow, Machine Crashes

I'm using a late 2009 iMac running 10.13.4 with 16 GB memory. I usually have 5 or 6 Finder tabs and 20 to 30 Chrome tabs. My 499 GB HD has 40% available.

For the last several weeks Finder has been getting slow. After a restart it is fine but gradually gets slower and slower and starts beachballing. Eventually there will be a crash but I cannot correlated it with whatever I am doing at the time.

Today I downloaded EtreCheck. Below is the report. I would appreciate any help that I can get.

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-09 19:07:57

Download EtreCheck from https://etrecheck.com

Runtime: 6:40

Performance: Below Average

Problem: Beachballing

Description:

Finder is slow.

Major Issues:

Anything that appears on this list needs immediate attention.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (21.5-inch, Late 2009) - Obsolete!

iMac Model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

16 GB RAM At maximum

BANK 0/DIMM0 - 4 GB DDR3 1067 ok

BANK 1/DIMM0 - 4 GB DDR3 1067 ok

BANK 0/DIMM1 - 4 GB DDR3 1067 ok

BANK 1/DIMM1 - 4 GB DDR3 1067 ok

Video Information:

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

LCD1970GX 1280 x 1024 @ 60 Hz

Drives:

disk0 - WDC WD5000AAKS-40V2B0 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Seagate BUP Slim Mac SL 2.00 TB

External USB 480 Mbit/s

disk1s1 - M********t (Journaled HFS+) 2.00 TB

disk2 - Seagate BUP Slim Mac SL 2.00 TB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T****t (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (210.03 GB free)

Journaled HFS+

Mount point: /

disk1s1 - M********t 2.00 TB (1.04 TB free)

Journaled HFS+

Mount point: /Volumes/M********t

disk2s2 - T****t 2.00 TB (15.54 GB free)

Journaled HFS+

Mount point: /Volumes/T****t

Network:

Interface en0: Ethernet

One IPv4 address

3 IPv6 addresses

Interface en3: iPhone

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en2: Bluetooth PAN

iCloud Quota: 1.99 TB available

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 1.99 (1 min ago) 2.12 (5 min ago) 2.36 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist

Executable: /Library/PrivilegedHelperTools/com.bombich.ccc

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist

Executable: /Library/Application Support/ElmediaPlayer/empdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/ws.agile.1PasswordAgent.plist

Executable: /Users/***/Library/Application Support/1Password/Agent/1PasswordAgent.app/Contents/MacOS/1PasswordAgent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Application Support/ViscosityVPP

[Not Loaded] tap10.7.kext (SparkLabs Pty Ltd, 1.2)

[Not Loaded] tun10.7.kext (SparkLabs Pty Ltd, 1.2)

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

/System/Library/Extensions

[Not Loaded] ElmediaPlayer.kext (1.58 - SDK 10.4)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	179 Apple tasks
[Running]	105 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	33 Apple tasks
[Loaded]	180 Apple tasks
[Running]	119 Apple tasks
[Other]	3 Apple tasks

Launch Agents:

[Running]	com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-05-09)
[Running]	com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-05-09)
[Running]	com.carbonite.launchd.carbonitestatus.plist (Carbonite - installed 2017-08-09)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Other]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.carbonite.launchd.carbonitealerts.plist (Carbonite - installed 2017-08-09)

Launch Daemons:

[Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]	com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 - installed 2012-07-12)
[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.bombich.ccchelper.plist (? bc948f55 - installed 2017-01-27)
[Running]	com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-05-09)
[Loaded]	com.bombich.ccc.plist (? 41245744 - installed 2012-07-27)
[Loaded]	com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-01-25)
[Loaded]	com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-06)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-05-03)
[Loaded]	com.sparklabs.ViscosityVPPHelper.plist (SparkLabs Pty Ltd - installed 2015-01-06)
[Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running]	com.backblaze.bzserv.plist (Backblaze - installed 2018-02-01)
[Not Loaded]	com.carbonite.launchd.carbonitedaemon.plist (Carbonite - installed 2017-08-09)

User Launch Agents:

[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Running]	com.amazon.music.plist (? 0 - installed 2015-09-19)
[Loaded]	com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-05-03)
[Running]	com.backblaze.bzbmenu.plist (Backblaze - installed 2018-05-09)
[Running]	ws.agile.1PasswordAgent.plist (? 0 - installed 2013-09-12)

User Login Items:

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-04-12)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

TorGuard Application (?

(/Applications/TorGuard.app)

Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2012-08-01)

RL Secure Plug-In Layer: (installed 2014-02-21)

QuickTime Plugin: 7.7.3 (installed 2018-04-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-05-03)

AdobePDFViewer: 18.011.20038 (installed 2018-05-03)

AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2013-02-09)

nplastpass: 2.0.15 (installed 2013-08-25)

Silverlight: 5.1.20125.0 (installed 2018-05-03)

DirectorShockwave: 12.1.0r150 (installed 2014-03-10)

iPhotoPhotocast: 7.0 (installed 2010-04-05)

User Internet Plug-ins:

SlingPlayer: (installed 2010-11-14)

UploadManager:

ContentManager:

RocketEngine:

Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)

JS Blocker 5.safariextz - Travis Roman - http://jsblocker.toggleable.com/ (installed 2017-06-28)

Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com (installed 2017-10-24)

uBlock.safariextz - Chris Aljoudi - https://chrismatic.io/ (installed 2017-09-20)

3rd Party Preference Panes:

Backblaze Backup (installed 2018-05-03)

Carbonite (installed 2018-03-22)

FUSE for OS X (OSXFUSE) (installed 2014-10-19)

GlimmerBlocker (installed 2018-05-03)

MouseLocator (installed 2018-05-03)

Perian (installed 2011-07-23)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB - Disk used: 289.21 GB

Destinations:

T****t [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 174

Oldest backup: 2015-05-08 01:57:43

Last backup: 2018-05-09 17:25:49

Top Processes by CPU:

Process (count)	Source	% of CPU
IDECacheDeleteAppExtension	Apple	23
backupd	Apple	15
Google Chrome Helper (9)	Google, Inc.	15
kernel_task	Apple	13
(Google Chrome He)	12

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	1.08 GB
Google Chrome Helper (9)	Google, Inc.	691 MB
mdworker (15)	Apple	474 MB
mds_stores	Apple	259 MB
Google Chrome	Google, Inc.	216 MB

Top Processes by Network Use:

Process	Source	Input	Output
openvpn_v2_3	26 MB	2 MB
mDNSResponder	Apple	297 KB	116 KB
Dropbox	Dropbox, Inc.	38 KB	16 KB
netbiosd	Apple	2 KB	0 B
SystemUIServer	Apple	0 B	120 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
backupd	Apple	4
WindowServer	Apple	4
mds	Apple	2
Google Chrome Helper (9)	Google, Inc.	2
mdworker (15)	Apple	1

Virtual Memory Information:

Available RAM	10.70 GB
Free RAM	6.74 GB
Used RAM	5.30 GB
Cached files	3.96 GB
Swap Used	0 B

Diagnostics Information (past 7 days):

2018-05-09 18:20:50 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-05-09 16:21:57 CalNCService Crash (2 times)

Configuration error: Couldn't retrieve XPCService dictionary from service bundle.

2018-05-07 20:05:22 Xilisoft YouTube Video Converter.app Crash (once)

2018-05-06 17:15:32 Finder.app Crash (once)

2018-05-05 11:58:52 CarboniteDaemon.app CPU (2 times)

2018-05-04 16:34:20 mds_stores Crash (once)

[0x70000ce13000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34817605

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34813709

[0x70000cd0d000] si_writeBackDBO failed, oid:0x2133307(34812679), rc:7

[0x70000cd0d000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34810626

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34809873

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34808969

[0x70000cd0d000] si_writeBackDBO failed, oid:0x213122a(34804266), rc:7

[0x70000ca7e000] Error unliking store.updates: 2

[0x70000d01f000] ctx->source:7 != source:4 oid:144626558 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144654770 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144643436 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144626634 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144594628 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144594792 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144581359 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144576456 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144571598 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144565691 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144560101 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144554246 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144548911 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544029 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544028 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544027 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544026 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544025 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544024 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544023 options:140

[0x70000d01f000] ctx->source:7 != so

2018-05-04 15:43:00 Kernel Panic (3 times)

3rd party kernel extensions:

com.malwarebytes.mbam.rtprotection 3.2.36

2018-05-04 00:17:43 CleanMyMac 3.app CPU (once)

2018-05-03 22:35:05 Google Chrome.app CPU (once)

End of report

iMac, macOS High Sierra (10.13.4)

Posted on May 9, 2018 8:23 PM

Reply

Answer 1

Top-ranking reply

John Galt

Level 10

156,092 points

May 12, 2018 6:14 AM in response to grok12

Yes.

It might not be very useful though. For example, if AHT identifies a specific hardware fault, it is nearly certain to exist. However, it might conclude "no trouble found" when an unidentified (usually, intermittent) hardware fault is in fact causing the problem.

A more useful and conclusive test would be to boot the Mac from a different macOS startup disk. If the Mac starts and works properly with it, then the internal one is most likely defective and requires replacement.

To start a Mac from an external hard disk drive, install macOS on it and then read How to select a different startup disk - Apple Support.

The older a Mac's hard disk happens to be, the more likely it is to be worn out. By now, a 2009 era iMac's hard disk drive should be considered "old". Hard disks are inexpensive parts to replace, but it is a tedious repair. Your model is much easier to work on than newer ones though.

Reply

Answer 2

grok12 Author

Level 1

39 points

May 26, 2018 3:37 PM in response to John Galt

Bottom line is:

I got a 2 TB external drive.

Restored Time Machine into it.

Changed Startup Disk to this external drive.

Rebooted and I know have a machine that does not crash and doesn't have a slow Finder.

It did take a while for the performance to come back which shows that there is a lot of caching between a processor and an HD nowadays.

John, I'm delighted by this and think you hugely!!!

Reply

Answer 3

VikingOSX

Level 10

123,674 points

May 12, 2018 6:34 AM in response to grok12

Look at the default view in the Console Application. Search for Error, and see if any hardware errors are present, and correlate to crash times. Most recent events are at the bottom of the view.

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Answer 4

John Galt

Level 10

156,092 points

May 9, 2018 8:55 PM in response to grok12

"CleanMyMac" claims another victim.

Reply

Answer 5

grok12 Author

Level 1

39 points

May 10, 2018 11:04 AM in response to John Galt

How's that John? I did use CleanMyMac but only after suffering the problem described in this posting so it cannot be the source of my problem.

But I'd be happy to here whatever you have to say about CleanMyMac.

Reply

Answer 6

grok12 Author

Level 1

39 points

May 10, 2018 4:42 PM in response to John Galt

John,

In the nearly 9 years that I've had this mac I never used any cleaner. Instead I just did it myself. But when this problem popped up I searched the internet and found advice that said you should always have 20% free disk and I had only 10%. CleanMyMac got me to 40%. It did not fix the problem but at least I can cross disk space off the list of possible causes.

But as I say above I used CleanMyMac after I had this problem for weeks so it is not the cause of my woes.

Reply

Answer 7

grok12 Author

Level 1

39 points

May 12, 2018 12:16 PM in response to John Galt

John,

I have two 2 GB external hard disks. One is for iTunes and has 1TB free. The other is for Time Machine and is full and I get notices now and then that TM is deleting some of the oldest stuff to make room for the newer stuff. But my internal HD is only 0.5 GB so surely a full backup would fit into the 1TB available on the iTunes HD.

So maybe I could Restore From Backup into the 1TB free space on the iTunes disk and then restart with Command-R and select the iTunes disk to boot from?

Do you think that can work or is it too hairy for a 73-year old guy with weak short term memory to pull off?

Reply

Answer 8

John Galt

Level 10

156,092 points

May 12, 2018 3:32 PM in response to grok12

Don’t restore a Time Machine backup onto the disk containing your iTunes music, because the first thing that does is to erase that disk. It has enough space but you’d lose your music.

It’s completely normal and expected for Time Machine to erase older backups when it needs the space they occupy, so the warning is merely informative (and you can turn it off if you find it annoying). Although you can use a disk containing other, non-Time Machine files as a Time Machine backup disk, it’s not a good idea for that reason and others. I prefer to keep things simple and advocate using drives dedicated for Time Machine’s exclusive use.

Reply

Answer 9

grok12 Author

Level 1

39 points

May 15, 2018 4:54 PM in response to John Galt

I've purchased a new external hard drive on Amazon Prime and it will be here either today or tomorrow.

I've been studying Restore From Backup and I can't find any directions explaining how to make the restore go to the new external HD rather than the old internal one. Is it on one of the screens that comes up during the restore process?

Reply

Answer 10

grok12 Author

Level 1

39 points

May 11, 2018 4:21 PM in response to John Galt

Would Apple Hardware Test be safe to use?

Reply

Answer 11

grok12 Author

Level 1

39 points

May 12, 2018 12:19 PM in response to VikingOSX

Thanks, Viking. I looked into the Console report but all I found was that a Segmentation Error occurred. I don't think that can shed any light on my problem.

Reply

Answer 12

grok12 Author

Level 1

39 points

May 12, 2018 3:37 PM in response to John Galt

Thanks for alerting me about a TM restore erasing the disk. That would have been disastrous. So I will get a new external HD and use that.

Reply

Answer 13

John Galt

Level 10

156,092 points

May 12, 2018 3:58 PM in response to grok12

That’s a very good plan. Adding an additional, redundant TM backup drive is a robust backup strategy.

Reply

Answer 14

grok12 Author

Level 1

39 points

May 13, 2018 4:08 PM in response to John Galt

Wouldn't using an external USB disk instead of an internal one be very, very slow? In fact too slow to use on a regular basis. I'm asking about the main Macintosh HD not the TM disk.

Reply

Answer 15

John Galt

Level 10

156,092 points

May 13, 2018 7:12 PM in response to grok12

No, not once it boots and is up and running. I routinely use Macs that way.

Reply

Finder is Slow, Machine Crashes

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