User profile for user: grok12
grok12 Author
User level: Level 1
39 points

Finder is Slow, Machine Crashes

I'm using a late 2009 iMac running 10.13.4 with 16 GB memory. I usually have 5 or 6 Finder tabs and 20 to 30 Chrome tabs. My 499 GB HD has 40% available.


For the last several weeks Finder has been getting slow. After a restart it is fine but gradually gets slower and slower and starts beachballing. Eventually there will be a crash but I cannot correlated it with whatever I am doing at the time.


Today I downloaded EtreCheck. Below is the report. I would appreciate any help that I can get.



EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-09 19:07:57

Download EtreCheck from https://etrecheck.com

Runtime: 6:40

Performance: Below Average


Problem: Beachballing

Description:

Finder is slow.


Major Issues:

Anything that appears on this list needs immediate attention.


Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Obsolete hardware - This machine may be considered obsolete.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

iMac (21.5-inch, Late 2009) - Obsolete!

iMac Model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

16 GB RAM At maximum

BANK 0/DIMM0 - 4 GB DDR3 1067 ok

BANK 1/DIMM0 - 4 GB DDR3 1067 ok

BANK 0/DIMM1 - 4 GB DDR3 1067 ok

BANK 1/DIMM1 - 4 GB DDR3 1067 ok


Video Information:

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

LCD1970GX 1280 x 1024 @ 60 Hz


Drives:

disk0 - WDC WD5000AAKS-40V2B0 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk1 - Seagate BUP Slim Mac SL 2.00 TB

External USB 480 Mbit/s

disk1s1 - M********t (Journaled HFS+) 2.00 TB


disk2 - Seagate BUP Slim Mac SL 2.00 TB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T****t (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (210.03 GB free)

Journaled HFS+

Mount point: /


disk1s1 - M********t 2.00 TB (1.04 TB free)

Journaled HFS+

Mount point: /Volumes/M********t


disk2s2 - T****t 2.00 TB (15.54 GB free)

Journaled HFS+

Mount point: /Volumes/T****t


Network:

Interface en0: Ethernet

One IPv4 address

3 IPv6 addresses

Interface en3: iPhone

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en2: Bluetooth PAN

iCloud Quota: 1.99 TB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 1.99 (1 min ago) 2.12 (5 min ago) 2.36 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist

Executable: /Library/PrivilegedHelperTools/com.bombich.ccc

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist

Executable: /Library/Application Support/ElmediaPlayer/empdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/ws.agile.1PasswordAgent.plist

Executable: /Users/***/Library/Application Support/1Password/Agent/1PasswordAgent.app/Contents/MacOS/1PasswordAgent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/ViscosityVPP

[Not Loaded] tap10.7.kext (SparkLabs Pty Ltd, 1.2)

[Not Loaded] tun10.7.kext (SparkLabs Pty Ltd, 1.2)


/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


/System/Library/Extensions

[Not Loaded] ElmediaPlayer.kext (1.58 - SDK 10.4)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]179 Apple tasks
[Running]105 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]33 Apple tasks
[Loaded]180 Apple tasks
[Running]119 Apple tasks
[Other]3 Apple tasks


Launch Agents:

[Running]com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-05-09)
[Running]com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-05-09)
[Running]com.carbonite.launchd.carbonitestatus.plist (Carbonite - installed 2017-08-09)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]com.carbonite.launchd.carbonitealerts.plist (Carbonite - installed 2017-08-09)


Launch Daemons:

[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running]com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 - installed 2012-07-12)
[Running]com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]com.bombich.ccchelper.plist (? bc948f55 - installed 2017-01-27)
[Running]com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-05-09)
[Loaded]com.bombich.ccc.plist (? 41245744 - installed 2012-07-27)
[Loaded]com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-01-25)
[Loaded]com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-06)
[Running]com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-05-03)
[Loaded]com.sparklabs.ViscosityVPPHelper.plist (SparkLabs Pty Ltd - installed 2015-01-06)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded]com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running]com.backblaze.bzserv.plist (Backblaze - installed 2018-02-01)
[Not Loaded]com.carbonite.launchd.carbonitedaemon.plist (Carbonite - installed 2017-08-09)


User Launch Agents:

[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Running]com.amazon.music.plist (? 0 - installed 2015-09-19)
[Loaded]com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-05-03)
[Running]com.backblaze.bzbmenu.plist (Backblaze - installed 2018-05-09)
[Running]ws.agile.1PasswordAgent.plist (? 0 - installed 2013-09-12)


User Login Items:

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-04-12)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

TorGuard Application (?

(/Applications/TorGuard.app)


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2012-08-01)

RL Secure Plug-In Layer: (installed 2014-02-21)

QuickTime Plugin: 7.7.3 (installed 2018-04-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-05-03)

AdobePDFViewer: 18.011.20038 (installed 2018-05-03)

AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2013-02-09)

nplastpass: 2.0.15 (installed 2013-08-25)

Silverlight: 5.1.20125.0 (installed 2018-05-03)

DirectorShockwave: 12.1.0r150 (installed 2014-03-10)

iPhotoPhotocast: 7.0 (installed 2010-04-05)


User Internet Plug-ins:

SlingPlayer: (installed 2010-11-14)

UploadManager:

ContentManager:

RocketEngine:


Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)
JS Blocker 5.safariextz - Travis Roman - http://jsblocker.toggleable.com/ (installed 2017-06-28)
Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com (installed 2017-10-24)
uBlock.safariextz - Chris Aljoudi - https://chrismatic.io/ (installed 2017-09-20)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-05-03)

Carbonite (installed 2018-03-22)

FUSE for OS X (OSXFUSE) (installed 2014-10-19)

GlimmerBlocker (installed 2018-05-03)

MouseLocator (installed 2018-05-03)

Perian (installed 2011-07-23)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB - Disk used: 289.21 GB

Destinations:

T****t [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 174

Oldest backup: 2015-05-08 01:57:43

Last backup: 2018-05-09 17:25:49


Top Processes by CPU:

Process (count)Source% of CPU
IDECacheDeleteAppExtensionApple23
backupdApple15
Google Chrome Helper (9)Google, Inc.15
kernel_taskApple13
(Google Chrome He)12


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple1.08 GB
Google Chrome Helper (9)Google, Inc.691 MB
mdworker (15)Apple474 MB
mds_storesApple259 MB
Google ChromeGoogle, Inc.216 MB


Top Processes by Network Use:

ProcessSourceInputOutput
openvpn_v2_326 MB2 MB
mDNSResponderApple297 KB116 KB
DropboxDropbox, Inc.38 KB16 KB
netbiosdApple2 KB0 B
SystemUIServerApple0 B120 B


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
backupdApple4
WindowServerApple4
mdsApple2
Google Chrome Helper (9)Google, Inc.2
mdworker (15)Apple1


Virtual Memory Information:

Available RAM10.70 GB
Free RAM6.74 GB
Used RAM5.30 GB
Cached files3.96 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-05-09 18:20:50 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-05-09 16:21:57 CalNCService Crash (2 times)

Configuration error: Couldn't retrieve XPCService dictionary from service bundle.

2018-05-07 20:05:22 Xilisoft YouTube Video Converter.app Crash (once)

2018-05-06 17:15:32 Finder.app Crash (once)

2018-05-05 11:58:52 CarboniteDaemon.app CPU (2 times)

2018-05-04 16:34:20 mds_stores Crash (once)

[0x70000ce13000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34817605

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34813709

[0x70000cd0d000] si_writeBackDBO failed, oid:0x2133307(34812679), rc:7

[0x70000cd0d000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34810626

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34809873

[0x70000cb01000] Error:7 setting field:com_apple_system_prefs_keywords for oid:34808969

[0x70000cd0d000] si_writeBackDBO failed, oid:0x213122a(34804266), rc:7

[0x70000ca7e000] Error unliking store.updates: 2

[0x70000d01f000] ctx->source:7 != source:4 oid:144626558 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144654770 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144643436 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144626634 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144594628 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144594792 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144581359 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144576456 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144571598 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144565691 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144560101 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144554246 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144548911 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544029 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544028 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544027 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544026 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544025 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544024 options:140

[0x70000d01f000] ctx->source:7 != source:4 oid:144544023 options:140

[0x70000d01f000] ctx->source:7 != so

2018-05-04 15:43:00 Kernel Panic (3 times)

3rd party kernel extensions:

com.malwarebytes.mbam.rtprotection 3.2.36

2018-05-04 00:17:43 CleanMyMac 3.app CPU (once)

2018-05-03 22:35:05 Google Chrome.app CPU (once)


End of report

iMac, macOS High Sierra (10.13.4)

Posted on May 9, 2018 8:23 PM

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User profile for user: John Galt
John Galt
User level: Level 10
156,062 points

Posted on May 12, 2018 6:14 AM

Yes.


It might not be very useful though. For example, if AHT identifies a specific hardware fault, it is nearly certain to exist. However, it might conclude "no trouble found" when an unidentified (usually, intermittent) hardware fault is in fact causing the problem.


A more useful and conclusive test would be to boot the Mac from a different macOS startup disk. If the Mac starts and works properly with it, then the internal one is most likely defective and requires replacement.


To start a Mac from an external hard disk drive, install macOS on it and then read How to select a different startup disk - Apple Support.


The older a Mac's hard disk happens to be, the more likely it is to be worn out. By now, a 2009 era iMac's hard disk drive should be considered "old". Hard disks are inexpensive parts to replace, but it is a tedious repair. Your model is much easier to work on than newer ones though.

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18 replies
User profile for user: John Galt
John Galt
User level: Level 10
156,062 points

May 10, 2018 12:22 PM in response to grok12

"Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or your Mac's operating system are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling macOS alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X / macOS, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot macOS Recovery, and at the macOS Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using macOS Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install macOS read How to reinstall macOS on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Erase a volume using Disk Utility.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.



    Verify all remnants of "CleanMyMac" have been removed by running EtreCheck again and posting an updated report. Then, please determine if the same problems occur in "Safe Mode": Use safe mode to isolate issues with your Mac - Apple Support. There will be additional troubleshooting steps to follow.

    Reply
    User profile for user: John Galt
    John Galt
    User level: Level 10
    156,062 points

    May 10, 2018 5:57 PM in response to grok12

    You have been misled by popular Mac mythology to distract from your stated problem of a slow, crashing Mac. Macs don't need 10%, 20%, 5% or any other percent free space any more than they need "cleaning". As you determined for yourself using "CleanMyMac" didn't help and is likely to have caused additional, unrelated problems.


    If a Mac runs low on available disk space it will tell you. Follow my instructions. Given the symptoms the eventual cause is likely to be a hard disk drive operating in a state of failure. Software can't fix defective hardware.

    Reply
    User profile for user: John Galt
    John Galt
    User level: Level 10
    156,062 points

    May 15, 2018 5:15 PM in response to grok12

    Yes, restoring with Time Machine will ask you where to perform the restoration. Follow the instructions under "Restore everything from a Time Machine backup" in How to use Time Machine to back up or restore your Mac and be absolutely certain the disk being restored (the target) is the correct one.


    When you get the disk drive be sure to format the drive for macOS first. Use Disk Utility to do that. Choose GUID for its partition scheme and Mac OS Extended (Journaled) as its format.


    Most hard disk drives come reformatted for use with Windows, and even if they don't they often contain a lot of "free" software that isn't worth even that much. Erasing it gets rid of the junk that is not necessary and often causes trouble for Mac users.

    Reply

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