My 2013 Mac Pro Keeps Crashing!
Hi Everyone,
My 2013 Mac Pro 6,1 High Sierra fully updated Mac Pro keeps crashing. I would be watching video while working on Lightroom/Photoshop and the screens would freeze. The sound from the video will continue but ultimately, that stops working too. I have no choice but to do a hard reboot.
Sometimes, the computer will restart by itself without ANY warning. Super frustrating. If anyone can help me out, I would really appreciate it.
I ran a EtreCheck and here are the results::
EtreCheck Report
EtreCheck version: 4.3 (4D006)
Report generated: 2018-05-15 12:29:36
Download EtreCheck from https://etrecheck.com
Runtime: 5:26
Performance: Below Average
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
Mac Pro (Late 2013)
Mac Pro Model: MacPro6,1
1 3.7 GHz Quad-Core Intel Xeon E5 (Xeon(R)) CPU: 4-core
32 GB RAM - Upgradeable
DIMM1 - 8 GB DDR3 ECC 1866 ok
DIMM2 - 8 GB DDR3 ECC 1866 ok
DIMM3 - 8 GB DDR3 ECC 1866 ok
DIMM4 - 8 GB DDR3 ECC 1866 ok
Video Information:
AMD FirePro D300 - VRAM: 2048 MB
AMD FirePro D300 - VRAM: 2048 MB
S27D590 1920 x 1080 @ 60 Hz
DELL S2817Q 1920 x 1080 @ 30 Hz
Drives:
disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB (55.58 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (21 MB used)
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (518 MB used)
disk1s4 - VM (APFS) [APFS VM] 1.00 TB (2.15 GB used)
disk2 - Western Digital My Book 1144 4.00 TB
External USB 5 Gbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - 2*******8 (Journaled HFS+) 4.00 TB
disk3 - Western Digital My Book Duo 0A10 8.00 TB
External USB 5 Gbit/s
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - W*******E (Journaled HFS+) 8.00 TB
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (941.90 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 1.00 TB (941.90 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - 2*******8 4.00 TB (1.04 TB free)
Journaled HFS+
Mount point: /Volumes/2*******8
disk3s2 - W*******E 8.00 TB (3.47 TB free)
Journaled HFS+
Mount point: /Volumes/W*******E
Network:
Interface en0: Ethernet 1
Interface en1: Ethernet 2
One IPv4 address
One IPv6 address
Interface en2: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en9: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.4 (17E202)
Time since boot: Less than an hour
System Load: 5.76 (1 min ago) 3.25 (5 min ago) 1.37 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Extensions
[Not Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 9 Apple tasks |
| [Loaded] | 187 Apple tasks |
| [Running] | 96 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 38 Apple tasks |
| [Loaded] | 184 Apple tasks |
| [Running] | 112 Apple tasks |
Launch Agents:
| [Not Loaded] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-05-11) |
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (? efecefe3 - installed 2018-05-10) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (? 9223e856 - installed 2018-05-10) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-05-11) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-11) |
| [Not Loaded] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-05-10) |
Launch Daemons:
| [Not Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-05-10) |
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2018-05-10) |
| [Not Loaded] | com.teamviewer.Helper.plist (? 7ca2e004 - installed 2018-05-10) |
| [Not Loaded] | com.adobe.SwitchBoard.plist (? 68cad67 - installed 2018-05-10) |
| [Not Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-05-11) |
| [Not Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-11) |
| [Not Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-05-10) |
User Launch Agents:
| [Not Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-05-10) |
| [Not Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-05-14) |
| [Not Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2018-05-15) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-12) |
User Login Items:
Google Chrome Application (Google, Inc. - installed 2018-04-25)
(/Applications/Google Chrome.app)
Dropbox Application (Dropbox, Inc. - installed 2018-05-14)
(/Applications/Dropbox.app)
com.adobe.SwitchBoard.monitor.plist MachInit (?)
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Internet Plug-ins:
AdobePDFViewerNPAPI: 15.007.20033 (installed 2015-03-17)
AdobePDFViewer: 15.007.20033 (installed 2015-03-17)
QuickTime Plugin: 7.7.3 (installed 2018-03-27)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2018-05-11)
AdobeAAMDetect: 3.0.0.0 (installed 2018-05-11)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
2*******8: Disk size: 4.00 TB - Disk used: 2.96 TB
Macintosh HD: Disk size: 1.00 TB - Disk used: 58.45 GB
Destinations:
T**********E [Local] (Last used)
Total size: 4.00 TB
Total number of backups: 10
Oldest backup: 2018-05-10 13:32:34
Last backup: 2018-05-10 21:55:02
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Adobe Bridge CS6 | 13 | |
| WindowServer | Apple | 5 |
| kernel_task | Apple | 3 |
| sandboxd | Apple | 1 |
| Adobe | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 1.30 GB |
| Adobe Bridge CS6 | 242 MB | |
| iTunesStorageExtension | Apple | 118 MB |
| WindowServer | Apple | 96 MB |
| Dock | Apple | 90 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 63 KB | 22 KB |
| apsd | Apple | 4 KB | 4 KB |
| netbiosd | Apple | 1 KB | 354 B |
| SystemUIServer | Apple | 0 B | 64 B |
| kernel_task | Apple | 0 B | 0 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 2 |
| Adobe Bridge CS6 | 0 | |
| System Information | Apple | 0 |
| deleted | Apple | 0 |
| Adobe | 0 |
Virtual Memory Information:
| Available RAM | 28.23 GB |
| Free RAM | 25.22 GB |
| Used RAM | 3.77 GB |
| Cached files | 3.01 GB |
| Swap Used | 0 B |
Clean up:
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer
Executable not found
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service
Executable not found
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop
Executable not found
Diagnostics Information (past 7 days):
2018-05-15 12:02:02 Kernel Panic
3rd party kernel extensions: com.Cycling74.driver.Soundflower 2 |
2018-05-14 22:57:11 EtreCheck.app Crash (5 times)
/Users/***/Downloads/EtreCheck.app
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil' terminating with uncaught exception of type NSException abort() called |
2018-05-14 10:35:52 Dropbox.app CPU
/Applications/Dropbox.app
2018-05-14 09:00:07 imagent.app Crash
/System/Library/PrivateFrameworks/IMCore.framework/imagent.app
2018-05-12 07:54:21 Civ6.app Crash
/Users/***/Library/Application Support/Steam/steamapps/common/Sid Meier's Civilization VI/Civ6.app
2018-05-11 14:19:42 Adobe Lightroom.app CPU (6 times)
/Applications/Adobe Lightroom/Adobe Lightroom.app
2018-05-11 13:49:08 quicklookd.app Crash
/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.a pp
qlmanage --diag 7035116.1366700 7035116.1366698 7035116.1363856 7035116.1363850 7035116.1363848 BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt |
2018-05-11 11:08:47 Adobe Bridge CS6.app CPU (2 times)
/Applications/Adobe Bridge CS6/Adobe Bridge CS6.app
End of report
Mac Pro, iOS 11.3.1