iPad Pro 12.9” not responding to touch intermittently

Adding my name to the list of people with the problem. 2018 iPad Pro 12.9". For me, non-response only affected the right 2" of the screen when in portrait mode. If I rotated the iPad, it was the same 2" that was non-responsive - so the top 2" when in landscape and the left 2" when held upside down in portrait.

I booked a Genius Bar appointment and then realised I should update to iOS 12.2 or they would likely tell me that was the problem. But as soon as the update was done, the problem disappeared. It's now been 3 days with full responsiveness and no issues. I am still waiting for the problem to resurface.

What really ticked me off at Apple was the genius stated there was no known problem and they had never heard of non-responsiveness on iPad pros.

Hello

my mame is Steffen from Munich in Germany and I am owing a 12.9 pro ipad in the 3rd generation which I bought in November 2018.

concerning the non responiveness of the

display , I have a trick that really works.

Press simulteanously the power and the side button , the second one for approx 40 seconds

First the slider occurs but still press both and after approx 20 seconds the screen wakes up

I think this should eliminate the said issue

Please appologize my poor english

Well, my update to iOS 12.2 got rid of the problem, but only for 2 days. The problem has returned for me. So back to the Apple store, but at least this time, I have this thread to reference - maybe the genius will be a little more honest this time.

I have an 11 and a 12.9 iPad Pro. I had absolutely no issues on either until I updated the 11 to iOS 12.2

Within minutes of trying the new update I knew there was a problem. It was ignoring touches randomly in certain areas of the screen, it would register a touch and then forget it a second later. If there was a visual design on some games that shows that you are touching the screen, it would sometimes flash the design to say it was registering and deregistering a touch very rapidly.

Sometimes the screen will be ok a split second later, sometimes it repeats over and over, sometimes it ignores touch in that area for 30 seconds. Then suddenly it'll be fine for minutes or hours before doing it again.

There is no way I'd be lucky enough to have it happen whilst at an Apple store. I might have to record myself using the 11 with the 12.9 as proof. The 12.9 is still on iOS 12.1.4 and is having no problem apart from the ignored touches you get from some screen protectors.

I was hoping that Apple would have released a patch by now.

As an aside, I have also noticed that with iOS 12.2 it takes about 5 seconds to register and start charging when I plug it in.

I have one experienced the exact same problem too. Screen freezes for few seconds. But it seems that I faces the problem instantly when I charges my iPad Pro. Not to say that I don’t have the problem without charging but it happens less comparing to charging. The disaster is that my apple care warranty already expires yet I got not choice but to send it to Apple Authorised Service Provider for diagnostic to see what exact problem is that. Do you have any solution to solve it?

It’s a thing that happens to almost all of them I think. I’ve found that mines happens more often after using the Apple Pencil for extended periods of time (i draw with it). It can get really frustrating to me.

There is no solution currently and seemingly, Apple has not been able to solve this yet, despite what some users here have proclaimed that iOS 12.2 was supposed to fix this issue.

If you look through this post, I left various reply post to with links to still send feedback to Apple and to actually call Apple in Cupertino, CA to let actual Apple customer service employees know about this issue.

My replies for this are duplicated throughout this post, so I am NOT going to post this into again and again, any longer.

Best of Luck to You!

Yes they will, don’t know why you’d think that. The only fix I’ve read that works (most of he time) is an exchange for another unit. My exchange unit (256gb 2017 Pro 12.9) has been working now for about 2 weeks without the issue. I even restored from my old backup so i’m not convinced it is a software problem.

The unresponsive touch screen problems creeps in slowly over time.

Two weeks maybe not enough time.

Get back to us here in another week, or so.

Older iPad Pros for the last three years are having this issue, too

Some of us with 2015, 2016 model iPad Pros won't be getting cheap, “in-warranty” replacement iPad Pros if we're having this issue, too, under iOS 12.

I bought the IPad Pro 11inch 1TB capacity model in November 2018 and started experiencing problems in January 2019. Apple initially refused to replace my iPad and told me to try using my iPad as new for a week to see if the problems would still occur. They also told me I had to show video proof of the problem which was a hassle as the problems only arose intermittently. After successfully recording proof of the problem even with my iPad setup as new, they replaced my iPad.

New iPad was fine initially, now in May, I’ve had to request for a new iPad again as the problem started happening once more. This is even after I’ve updated to the latest IOS 12.2. The employee at the Apple Store told me he had never heard of this problem before and that I was the first person to complain about it. He clearly didn’t realise that it was the second time I was complaining about this issue in the same Apple Store. I also showed him the PCmag article which also highlighted the issue and that I wasn’t the only one experiencing it.

If this third iPad also experiences similar problems, I will most likely request for a refund as the iPad is just unusable and frustrating to use as the problems occur so frequently. Hopefully, Apple recognises the problem and fixes it before that day comes.

This IS definitely a software/iOS 12 issue.

The current affected user count is well over 800 users of various iPad Pro years and models running iOS 12 and it would seem Apple, in its usual modus operandi, is choosing to ignore and/or not acknowledge this unresponsive touch screen issue until enough users complain and it makes tech news headlines like the iPhone 6 battery/CPU throttling issues did.

I have the same issue with a latest gen IPad Pro. It happens on and off. It started a few weeks after I received my iPad. Then I completely wiped and restored the iPad. That helped. For about 3 weeks, then the problem came back. Wiped it again, same pattern.

I also took it to the closest apple store, they saw the problem but downplayed it. They were no help whatsoever, belittled me and so I stopped short of making a scene and left again.

"I also showed him the PCmag article which also highlighted the issue and that I wasn’t the only one experiencing it. "

There is an article mentioning this?! Looking for that article, which month?

Having same problem here with restarts, resets, restores, and touch accommodation all tried multiple times.

I didn’t buy a reconditioned ipad. Both of mine are new. I don’t want two reconditioned devices as a fix for Apples problem. Especially if it too has the same problem

Since most of us are Apples customers, I can’t understand why they aren’t listening or if they are why they haven’t confronted it..

This problem and Apples fix or no fix plays greatly on if I will continue to purchase Apples products of which I have many.