iPad Pro 12.9” not responding to touch intermittently

I am always very polite on the phone with reps. Yes, same situation here in not wanting to restore from a backup as the Photos I have (200+GB of them) will need to download and re-index....which takes forever itself.

cheers

Yes....I think the ultimate solution will eventually be in allowing direct backups to an external drive. iTunes is simply horribly slow and convoluted. I am hoping that it will die as far as being needed for anything other than a media management platform.

I definitely think there are more issues at play here. Mine seemed to be fixed with the latest update, which confirms that for a lot of people it’s a software issue. It happened to me mostly when I took the Pencil off the side of the 2018 iPad Pro. If it had been on for a while, I wouldn’t get the issue.

I had one iPad replaced already because of the issue, which now feels like a waste. From what other people are saying, there seem to be hardware issues with certain parts of the screen etc. For many of us, it didn’t matter where you swiped, it wouldn’t register and then stutter, irrespective of where you touched.

MacRumors wrote a piece, which I hope gets published.

MichelPM,

I haven’t heard of this issue affecting the 2015 iPad Pros at all. I haven’t heard of it affecting non pro iPads. Is it just the 2017 and 2018 pros?

For others some common sense preventatives - Don’t bang on the screen with your fingers in frustration with something. Don’t toss the iPad around. It is a high tech relatively delicate device, not a frisbee. Don’t hold it in one small corner and have that support all the weight.....that is a lot of torsional stress on the device. I have always...without fail....used a protective case and a screen protector.

Anyone, have I missed anything? I pay a lot of money for these things, I want them to last.

It is happening across all years of iPad Pros. This IS for sure and I have been fielding these reports since the introduction of iOS 12 since last Oct./Nov.

Nearly 800 users, across nearly 30-40 postings, to date, and a good many 2015, 2016 and 2017 model users being affected.

Not just users of the new 2018 iPad Pro models.

It is, also, happening to a smaller minority of 2017 and 2018 standard 9.7 inch screen iPad users, as well.

I have not currently upgraded to iOS 12, at all!

My 2015 iPad Pro is still running iOS 10.3.3 and I am having ZERO touch response issues!

So, I KNOW this is an iOS 12 software issue/bug.

New postings about this come 3-4 times a day.

Some older iPad Pro users have claimed the touch response issues started earlier than iOS 12 with the last iOS 11.4.1 release, but this issue has become more problematic for a lot more iPad Pro users since the beginning/release of iOS 12.

When my 2017 iPad Pro and it’s replacement did it, it was iOS 11.xx. I would assert it is an 11/12 issue or issues. I don’t know if the 2017 is still doing it. My daughter is using it. I will have to check on that. This 2018 that I am typing upon now came with ios12.

I am all for being polite but when my 2019 12” iPad Pro cost me $1400 and my 2018 $1200 12’ iPad Pro won’t even perform the basic function it’s makes you upset. I think the technical team should understand that.

I certainly appreciate that. I am not certain who the moderators are here, but the general people that participate are users and not apple employees. So directing ire at me is pointless...for example. The mods are apple employees but i am unsure if they only lay back and regulate or if they participate as well. As for the other issues....you vote with your wallet I guess. No one else is making a tablet like the ipad.

I also have an iPad Pro 12.9” 2015 and I confirm that it does have the problem, as per my previous posts. And, as you write, I too only have it since either early iOS 12 or late iOS 11 - I can’t remember the exact moment it started -.

I just updated iOS to 12.2 (+ forced a hard reset, as suggested to me by MichelPM) and so far it’s fine, but since the problem always had an intermittent nature, I can’t yet say whether the non-responsiveness has finally gone or not.

I have the same problem with my 12,9" iPad Pro. I did not notice any problems earlier, but now for weeks my device has acted weirdly. Typically when I play game Hustle Castle holding the device against my body and holding the iPad from both sides, the device seems to freeze for second or two. Sometime it helps when I put the device down (letting go from both sides) and then the screen starts to be responsive again. Sometimes the device works well for tens of minutes or hours, but sometimes this happens immediately. It also affects other applications such as Facebook, so it is not application specific problem.

I’ve mentioned this to a couple people, but they end up as responses under somebody else’s answer, and you have to go to the last page to see the last comment. I’ve not had any trouble with mine for a little over a week now. I’ve been using it the same way in the same place and everything is working properly. It does start to act up on occasion and I have a little bottle of anti-static spray That you spritz on the front of your shirt in your hand and the problem goes away. I believe the issue is static electricity. If you don’t want to get and I static spray, next time it happens hold the iPad up in the air with one hand take the other hand and lightly rub around the middle perimeter of the iPad with the other hand. And then start to use it again and see if that works.

Unfortunately my iPad Pro 12.9 2015 just re-started to show the usual non-responsiveness to the touch, despite updating it to iOS 12.2 and the hard-reset you had suggested me. Very sad and frustrating... And, frankly, unbelievable and disappointing that an Apple product is being left to have iOS-software-related issues like these without Apple jumping on it and fixing it right away: what’s the point and the value of a touch-screen device, if the touch-screen does not respond?!...

Supossedly, MacRumors posted an article about this that someone reported this issue to them, but unless other tech/Mac news websites pick up this article, I doubt anyone from Apple will see just one single story about this from only one Mac tech news related website.

Everyone here CAN still continue to post feedback to Apple via the iPad feedback page I posted here already a few times.

If your iPad Pros are still having this issue.

Since this is still a small minority of iPad Pro users having this issue and posting here ( still under 1000 users ), as there should be a WHOLE lot more posts about this from a WHOLE lot more iPad Pro users, the rest of the tens of thousands, or more, iPad Pro users aren't seeing or experiencing this issue, at all from iOS 11 or 12.

I may risk updating my 2015 iPad Pro to iOS 12.2 or wait for 12.3, as I always update/ugrade all of my iDevices connected to my Mac using iTunes and do the upgrade/update process through iTunes to do these upgrade/updates and have never had a single issue with my devices.

Most users use the iOS Over-the-Air Software Update feature and I am completely convinced that is where a lot of iDevice issues start from.

The odds are greater that my 2015 iPad Pro may NOT contract this issue, using my preferred upgrade/update method.

I have been in contact with Apple support regarding this and I’ve just done the last thing that they wanted me to do, which I was really not looking forward to, and that was to do an iTunes system restore. I set up my iPad as a brand new device so I did not restore from a backup. Or did I reinstall any apps. Today was the second day that I’ve been using it and this morning it started to exhibit intermittent screen unresponsiveness again.

I’ve got a new iPad coming out express so hopefully this issue will be a thing of the past. I’m thinking that since it had the problem as a new device the issue isn’t with something in my backup so I’m going to restore my iPad and save myself the extreme hassle of getting all my apps reinstalled.

As I keep pointing, this is NOT a hardware, but an iOS 12 software problem, that seems to be still a problem for some, even after iOS 12.2, which was supossed to fix this issue, based on users using the beta versions of iOS 12.

I have a feeling a new iPad Pro is going to exhibit the exact same issue if this is an iOS 12 problem.

This issue is across three years of iPad Pro models here.

This IS an iOS 12 issue as my iPad Pro is not having any touch issues running iOS 10.3.3.

This bug/issue really made itself more aware with the release of iOS 12 back in Oct. 2018.

It appers some iPad Pros are doing much better on iOS 12.2, while other iPad Pro users here are still having this issue.

i have a feeling iOS 12 updates are going to dwindle down sooner than later, this time around.

Hopefully this issue will get solved for everyone by the end of the OS 12 update cycle.

Maybe lucky iOS 13 will be better.

No way to know.