iPad Pro 12.9” not responding to touch intermittently

I have an older iPad.

It is well out of warranty.

Like I havd been constantly stating, this touch issues is happening across all year and models of iPad Pros and seems to be much more problematic in iOS 12.

Glad I found this thread as was about to drop my iPad Pro in the bin. Started missing screen interactions (keypad or scrolling etc.) about a month ago. My 12.9” iPad Pro was purchased new just over 18 months ago. Coincidently, my partners iPad ( at least 1.5 years older) also started behaving the same way a few weeks ago. We live in totally separate houses so it’s not environmental.

It does seem to be more effected by contact near the bottom (when in landscape) of the iPad. I’m running 12.2 and it’s still doing it....even while typing this.

Oh please don’t say that as since I upgraded to 12.2 I have been doing fine with mine. Makes me fear a return. Mine was always landscape and particularly the QWERTY area. That’s with my 12.9 2017 it’s replacement AND 2018 12.9. My original 2017 DID do it in the Apple store. They have done it with and without screen protectors...in and out of cases.

I’ve already posted a couple days ago. I’ve had this issue for many months now but have been lazy in pursuing the problem because I am covered by AppleCare.

The most frustrating thing for me was my last call to Apple about this. Over an hour spent with online tech support followed up with a callback from a supposed senior tech advisor and they still don’t want to ship me a replacement. I am still under AppleCare.

I made sure to tell both reps that I have ALREADY done a complete “Erase All Content And Settings” twice...both under iOS 11 and iOS 12. Both times I set up the iPad as a new device and used it for less than a day each time before this same problem showed up again.

Now they want me to do a system restore with iTunes which means far more time wasted. Doesn’t a restore using iTunes on my Mac do the same thing as “Erase All Content And Settings”?????

I have the same problem with my 12,9" iPad Pro. I did not notice any problems earlier, but now for weeks my device has acted weirdly. Typically when I play game Hustle Castle holding the device against my body and holding the iPad from both sides, the device seems to freeze for second or two. Sometime it helps when I put the device down (letting go from both sides) and then the screen starts to be responsive again. Sometimes the device works well for tens of minutes or hours, but sometimes this happens immediately. It also affects other applications such as Facebook, so it is not application specific problem.

Supossedly, MacRumors posted an article about this that someone reported this issue to them, but unless other tech/Mac news websites pick up this article, I doubt anyone from Apple will see just one single story about this from only one Mac tech news related website.

Everyone here CAN still continue to post feedback to Apple via the iPad feedback page I posted here already a few times.

If your iPad Pros are still having this issue.

Since this is still a small minority of iPad Pro users having this issue and posting here ( still under 1000 users ), as there should be a WHOLE lot more posts about this from a WHOLE lot more iPad Pro users, the rest of the tens of thousands, or more, iPad Pro users aren't seeing or experiencing this issue, at all from iOS 11 or 12.

I may risk updating my 2015 iPad Pro to iOS 12.2 or wait for 12.3, as I always update/ugrade all of my iDevices connected to my Mac using iTunes and do the upgrade/update process through iTunes to do these upgrade/updates and have never had a single issue with my devices.

Most users use the iOS Over-the-Air Software Update feature and I am completely convinced that is where a lot of iDevice issues start from.

The odds are greater that my 2015 iPad Pro may NOT contract this issue, using my preferred upgrade/update method.

Well, my update to iOS 12.2 got rid of the problem, but only for 2 days. The problem has returned for me. So back to the Apple store, but at least this time, I have this thread to reference - maybe the genius will be a little more honest this time.

There is no solution currently and seemingly, Apple has not been able to solve this yet, despite what some users here have proclaimed that iOS 12.2 was supposed to fix this issue.

If you look through this post, I left various reply post to with links to still send feedback to Apple and to actually call Apple in Cupertino, CA to let actual Apple customer service employees know about this issue.

My replies for this are duplicated throughout this post, so I am NOT going to post this into again and again, any longer.

Best of Luck to You!

The unresponsive touch screen problems creeps in slowly over time.

Two weeks maybe not enough time.

Get back to us here in another week, or so.

Older iPad Pros for the last three years are having this issue, too

Some of us with 2015, 2016 model iPad Pros won't be getting cheap, “in-warranty” replacement iPad Pros if we're having this issue, too, under iOS 12.

I have the same issue with a latest gen IPad Pro. It happens on and off. It started a few weeks after I received my iPad. Then I completely wiped and restored the iPad. That helped. For about 3 weeks, then the problem came back. Wiped it again, same pattern.

I also took it to the closest apple store, they saw the problem but downplayed it. They were no help whatsoever, belittled me and so I stopped short of making a scene and left again.

I know it's definitely not any of the apps I installed because the only thing I did between not having the problem and having the problem was installing iOS12.2

Before the upgrade I had no problems. Immediately after the upgrade I had screen issues. I tried a restart and it continued to be an issue.

I've got the same set of apps on my iPhone Xs Max and my iPad Pro 12.9". They are the same apps I had on my iPad Air. The only device that has a response problem is the iPad Pro. It happened both before and after upgrading to iOS 12.2.

I've exactly the same problem on a 2017 iPad Pro. First noticed this after the IOS 12.2 update and been waiting for 12.3 to see if it fixed it, which it hasn't.

We have a second identical model still on v12.1 without problems. The only way I guess to check if it is software is to update that as well, but then we could have 2 dysfunctional iPad Pros.

Currently trying some of the settings recommended earlier in this thread, but it is embarrassing sitting in front of a customer trying to take notes with a failing Apple device.

Completely understand and empathise with everyone having this issue.

Those having this issue are still a very small minority of affected users compared to the 3- year, world-wide iPad Pro user base.

Millions of iPad Pro users are not having these touch screen issues.

My iPad Pro is still running iOS 10.3.3 and I am having no touch issues.

iOS 11 was total crawp and I avoided it entirely as iOS 11 was problematic at every update/

Since Apple has reworked iOS for 64-bit code, iOS has been a mess.

iOS is much better in iOS 12, and I really wanted to upgrade to this iOS version badly, but since this touch screen issue appeared last year, I have been apprehensive and reluctant to perform any upgrades/updates.

I do not want my over 3 year old iPad Pro to be one of the affected minority of iPad Pro models.

By staying on my current iOS, I am really missing out on some really great app updates for many of the apps I use everyday.

But until this is fixed and confirmed by all of the posts posted within 30-50 user postings on this issue, I will just have to wait out the entire iOS 12 update cycle to see how this issue pans out or just end up waiting for “lucky” iOS 13.

I have skipped iOS versions in the past, but never been 2-3 version behind before.

Just for my curiosity, try all of my iPad performance tips in my user tip link below and see if all of this helps with your iPad Pro issues or not.

Tap on the link below to my iDevice/iOS performance/optimisation user tips link.

https://discussions.apple.com/docs/DOC-1034

Try all of these tips and leave each tip active together. Do not simply try every tip individually, expecting just one tip to be a performance “cure all”.

Many of these tips are designed to work together to help improve overall iOS/iDevice performance.

I use ALL of these tips on every iPad I own. Even on my 2015 iPad Pro.

Good Luck!

I do think mine is behaving better since I carried out a factory reset and then restored my data.

However, have been working in a different environment at the moment. Back to normal next week, so will be able to draw a representative conclusion next week, but haven't been aware of the problems this week.

Now, if I could just do a factory reset on this 2017 MacBook for the dmn bttrfy kybord and the totally unreliable bluetooth, I'd nearly be happy. Can't believe how good an old MacBook 15" keyboard felt compared this horrible thing that must be accelerating RSI by years.