iPad Pro 12.9” not responding to touch intermittently

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Mine is similar. My iPad Pro 12.9 just stops responding no matter what app I am using. The buttons are also unresponsive. Home button, power button, combination of them to reset all unresponsive for up to 1 1/2 minutes. No good solutions yet except to return to Apple?

They replaced it again with another refurbished.

‘’This is my 3rd iPad Pro 12.9 gen 2. If this one does it too I’ll just live with it.

This refurb is old, had iOS 10.3.3 installed on it.

I suspect its hardware, surely if it was software all iPads would do it.

sandylynn131 wrote:

is it being replaced with a NEW or refurbished iPad? what all did you have to go through to get a replacement? for the money we pay for the large IPad Pro.. we shouldn't be having this problem, let alone have it replaced with a "refurbished" iPad.

Refurb Apple Products are given strict quality repairs and control.

Apple treats its Refurbished products with the same quality and warranties as brand new Apple Product.

https://www.apple.com/shop/browse/home/specialdeals/refurbfaq_popup

https://www.apple.com/shop/browse/home/specialdeals/ipad

“Apple Certified Refurbished

We test and certify all Apple refurbished products and include a 1-year warranty.
All refurbished iPad models also include a brand new battery, new outer shell and a new white box..”

You CAN get/pay for two-year extended AppleCare+ for refurbished Apple products, as well.

i do not notice the bluetooth issue but i have the exact same problem for over 6 months regarding the touch unresponsive problem. mine is 1st gen 12.9" iPad Pro. last night when the problem occurred (it happens every single night) i just unconsciously picked my apple pencil up and tried and it worked just fine. i then changed back to my finger and the screen was unresponsive again. i do not know why but you can try if you have apple pencil, or bring your iPad to apple store and try if it is your case too.

[Edited by Host]

Unfortunately for me I purchased an EXCELLENT condition iPad Pro 12.9" on Gazelle.com. I saved more than $300 but now I regret it. I have to hard reboot the iPad several times in an hour. Per Apple chat support I have restored the iPad and it still has the same issue. So now, based on what you have experienced and wrote, and my experience, I am confident it is a hardware problem and there is nothing I can do except wait until I can purchase a new one--which will take some time. 😟

Well, bad news on my end. It started happening to me as well 48 hours after the clean wipe.

I will be picking up a replacement iPad this week and hope that one is AOK. I trust Apple wont let me down. I have always been a fan of this company and it’s incredible workforce.

My new 11” ipad pro does this: when I use it in portrait mode, with the USB-C port at the bottom, using the on-screen keyboard, certain letters are skipped when typing. Especially those closer to the midddle of the screen (y, g etc.). It’s horrible really.

Gets worse if my hands are hugging the left and righ sides of the ipad. It’s totally fine if I flip the ipad and use it with the USB-C port pointing up, or in landscape mode. And it doesnt happen when i put the ipad down on a surface and type without holding it, so I’m thinking it’s somethin to do with the smart keyboard connectors, or something electrical/conductive anyway.

Anybody else noticing this? Relly easy for me to replicate if I just type a series of letters “y” and “o” rapidly, like oyooooyoyoyoyoyoyoooooooooyoyoyoo (You can see how many “y”s are missed). Again, this doesn’t happen if I flip the ipad, or put it down, or type in landscape.

Drives me crazy really.

Would be this issue a magnetic problem? Does everybody use magnetic cover? Maybe the magnetic cover has a negative effect to the gyroscope... It would be a great explanation to that the issue comes after few months using.

Similar problem, Happened with my first iPad pro 12.9, apple sent a replacement and after a year or so my new one is doing it. As with the first one it started and progressively got worse. All the things that are suggested to fix ie. restarting, cleaning screen, set to factory defaults, etc. at first seem to work but now the problem is so often that the iPad is frustratingly useless. I have had iPad's since the very first one came out never had this kind of problem. My first iPad still works, although not supported. This is a problem that apple needs to fix.

My iPad pro 2 gen is doing it too. As long as I'm moving slightly in my hand instead of it being totally stationary, it seems to be better or more responsive anyway. Have had no problem with the new pencil being unresponsive.

Same problem here on a iPad Pro 10” model. I can confirm the intermittent but frequent unresponsive touch gets better when turning off Bluetooth. I do use the pencil a lot so this is not a good solution and typing is a real pain. I’m running iOS 12.1 ... the problem did not get fixed with a software update.

It seems as if it is worse towards the center of the screen but I could be wrong.

I’m convinced. It’s hardware. Because of its size it is necessary to hold it somewhat tight when typing or playing games. That leads to torque you don’t realize which in turn leads to the intermittent non recognition of taps. Some times I can’t get corner tsps to be recognized until I do a reset of the software.

My issue is the same as being described, my wording may be different, but I’m also experiencing intermittent touch response, I also have apple AirPods and an Apple Pencil, they both are working fine I’ve just recharged my Apple Pencil and it’s working as normal even a few a few weeks on dead battery and funnily enough the lagging has completely disappeared as soon as I plugged it into my iPads lightening port... fingers crossed that this is the fix