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Level 1

10 points

Itunes freezes every time I open it since last Apple system update

Since the last system update several weeks back, iTunes freezes every time I open it. Any ideas? I am running High Sierra on a MacBook Pro.

Multiple Macs, Mac OS X (10.6.6)

Posted on May 22, 2018 1:41 PM

Best reply

Level 10

165,615 points

Posted on May 22, 2018 1:43 PM

Hi,

A Safe Mode boot deletes system caches that can help after an update.

To start up in safe mode:

Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

Then try iTunes.

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