IMEI Doesn't Match Watch 3 Description

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Level 1

8 points

IMEI Doesn't Match Watch 3 Description

Has anyone else had their IMEI number not match the description of their Apple Watch 3 when trying to add the watch for service on their AT&T account?

I've verified the IMEI 4 times between the iPhone & Apple Watch settings 'about dialog' and, on the box the device came in. AT&T describes it as a Silver Aluminum - Fog Sport but mine is actually a Space Gray Aluminum - Nike Sport. I realize it will probably still activate but I wonder if there's a problem with the Apple sync with AT&T on IMEI numbers and what watches they belong to. That difference might present problems later.

Thanks for any insights.

CBDeWitt

Apple Watch Series 3, watchOS 4.3, Cellular + GPS

Posted on May 23, 2018 1:36 PM

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Answer 1

ChrisJ4203

Level 10

236,309 points

May 24, 2018 2:19 PM in response to CBDeWittTN

I didn't do my activation through the website. I did it directly on the Watch. if my memory serves. I've seen a number of errors on the AT&T site when it came to the identification of phones in the past, and how it assigned icons for the phones, etc. So long as the IMEI numbers match, it probably won't be an issue.

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Answer 2

ChrisJ4203

Level 10

236,309 points

May 23, 2018 1:39 PM in response to CBDeWittTN

I'm looking at my Watch app on the iPhone, and I don't see what AT&T describes it as. I also checked General>About, and don't see that either. Where are you seeing this watch description listed?

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Answer 3

CBDeWittTN Author

Level 1

8 points

May 24, 2018 1:58 PM in response to ChrisJ4203

Hi Chris

Thanks so much for the reply. It's actually on AT&T's system that misidentifies the watch.

It's when you enter the IMEI number for the watch into AT&T's portal for adding a new device for your cell service account. When I enter the IMEI number that I verified on the box, from the watch, and from the iPhone Watch app, the AT&T portal reports back to me that the IMEI number I entered belongs to a similar but different color and style of watch. It's probably not an issue to get cell service working on the watch but, I wonder if there's a database mismatch of IMEI numbers between Apple and AT&T that could cause other issues down the road.

CBDeWitt

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IMEI Doesn't Match Watch 3 Description

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