sim not supported under activation policy

Hi there,

I have just moved from NZ to Sweden. I have an iPhone 6s plus. When putting a swedish SIM card in my phone, it says sim not valid. I contacted my provider in NZ and they confirmed without any doubt that the phone has been unlocked. It continues to say SIM not valid. I have restarted it, updated it, plugged it into iTunes, etc. How can I get a SIM card working in this phone and what is the problem?

iPhone 6s Plus

Posted on May 27, 2018 2:32 AM

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3 replies

Level 2

252 points

May 27, 2018 4:10 AM in response to anne-mariefromauckland

Hi,

since you old carrier confirmed that the phone is unlocked, you should contact you new carrier to get another SIM.

Do you have the chance to check with a different SIM maybe from a friend just to see, whether the phone accepts this one.

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Level 6

12,093 points

May 27, 2018 5:35 AM in response to anne-mariefromauckland

Did you restore the phone as new via iTunes? Did you get a message:

"Your phone is now unlocked"?

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Level 10

120,932 points

May 27, 2018 2:38 AM in response to anne-mariefromauckland

If your previous provider did unlock, read here:

How to unlock your iPhone for use with another carrier

https://support.apple.com/en-au/HT201328

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sim not supported under activation policy

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