Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: sim not supported under activation policy

Hi there,

I have just moved from NZ to Sweden. I have an iPhone 6s plus. When putting a swedish SIM card in my phone, it says sim not valid. I contacted my provider in NZ and they confirmed without any doubt that the phone has been unlocked. It continues to say SIM not valid. I have restarted it, updated it, plugged it into iTunes, etc. How can I get a SIM card working in this phone and what is the problem?

iPhone 6s Plus

Posted on

Question marked as Apple recommended

If your previous provider did unlock, read here:

How to unlock your iPhone for use with another carrier


Posted on

May 27, 2018 4:10 AM in response to anne-mariefromauckland In response to anne-mariefromauckland


since you old carrier confirmed that the phone is unlocked, you should contact you new carrier to get another SIM.

Do you have the chance to check with a different SIM maybe from a friend just to see, whether the phone accepts this one.

May 27, 2018 4:10 AM

Reply Helpful
User profile for user: anne-mariefromauckland

Question: sim not supported under activation policy