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Question: iPad Pro not recognizing wireless keyboard

Hi there. I’ve tried everything: making sure the iPad Pro and keyboard are properly connected, there’s no debris, making sure it’s in type position, etc. my iPad Pro is still not recognizing the keyboard and I’ve only use the keyboard twice! Can someone help? Anything else I can do or check?

iPad Pro Wi-Fi, Apple keyboard

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May 28, 2018 6:09 PM in response to lilynyc In response to lilynyc

Hi lilynyc,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPad Pro is not recognizing the keyboard. I would recommend you read this article and use it to help troubleshoot the issue.

Get help

If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

  1. Make sure that your iPad Pro and Smart Keyboard are in the Type position.
  2. Remove the Smart Keyboard from your iPad Pro.
  3. Restart your iPad Pro.
  4. Reconnect the Smart Keyboard.

Use your Smart Keyboard with iPad Pro


May 28, 2018 6:09 PM

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Jun 16, 2018 9:13 PM in response to alex_h1 In response to alex_h1

The question is about wireless keyboard. I am having the same problem. I was using my wireless keyboard with iPad Pro w no problems ever since getting the iPad Pro in November. A month ago the wireless keyboard stopped working. I took it to Apple store and they said it was defective and replaced it. They ordered a new wireless keyboard for me. I am on my second wireless keyboard replacement!! I still cannot get the iPad Pro to recognize the wireless keyoard. Pls help. I am so exasperated and worn out.

Jun 16, 2018 9:13 PM

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Question: iPad Pro not recognizing wireless keyboard