iPod shuffle 3rd gen not charging or connecting

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Level 1

6 points

iPod shuffle 3rd gen not charging or connecting

Hello,

I found an old iPod shuffle and am trying to see if I can get it working again. I downloaded the newest iTunes and plugged the shuffle in and nothing happened. Then I plugged it into the wall and after 10 secs the light goes on for 3 secs then out. It doesn't do that on the computer and only lights up then. Is it possible to get it working again or is it toast? Any advice would be greatly appreciated.

Thanks,

Steve

iPod shuffle 3rd gen A1271

Windows 10

iPod shuffle, Windows 10

Posted on May 29, 2018 8:06 PM

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Answer 1

Top-ranking reply

chris_g1

Community Specialist

May 30, 2018 2:38 PM in response to stevew01

Hi stevew01,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPod is not being recognized when you connect it to a computer, and the light only comes on for a few seconds if it is connected to an outlet. It may be that the iPod shuffle just needs to be charged. I would recommend you read this article and use it to help troubleshoot the issue.

If your iPod still won't respond, it might have low battery. Charge your iPod for at least 30 minutes:

Connect your iPod to the charging cable that came with your device.

Plug the other end of the cable into power: Use a USB adapter plugged into a wall outlet or a USB 2.0 or 3.0 port on a computer (not a keyboard) that's on and not in sleep mode. Or you can use USB hub, docking station, or other Apple-certified power accessory.

Wait a few minutes until a charging screen appears or until the status light on your iPod shuffle turns orange.

Don't see the charging screen or orange light after 30 minutes? Here's what to do:

Check that you have firm cable connections. Remove any debris from all ports.

Try a different charging cable, power adapter, and power source. Don't use an adapter or cable that shows any sign of damage.

If your device still doesn't turn on, it might need repair. Contact Apple Support.

If your iPod won't turn on or seems frozen

Cheers.

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Answer 2

billb59

Level 1

8 points

Jun 19, 2018 11:32 AM in response to stevew01

I am having the same problem with my granddaughters ,except my light is red turning the switch on or off dosent help

I know with it in windows it sees something you can hear the computer make a sound but it still doesn't show up in iTunes its showing up as something like F

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iPod shuffle 3rd gen not charging or connecting

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