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Question:

Question: Touch ID not working after iOS 11.4 update

I have tried ways to solve this issue, but am unsuccessful at getting touched to work again after iOS 11.4 update.

iPhone 5, iOS 7

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Answer:

Without knowing the "tried ways to solve the issue", start here, If Touch ID isn't working on your iPhone or iPad - Apple Support

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Jun 9, 2018 6:38 AM in response to master89x In response to master89x

If you have tried the steps in the support document that I provided, then follow the last steps of the document and make a Genius Bar appointment or contact Apple Support.


If you believe it to be a software issue, then a way to test that is to create a current backup of your device, then restore the device to factory, Restore your iPhone, iPad, or iPod to factory settings - Apple Support and set it up as new, not using your backup. Attempt to enroll a fingerprint. If it doesn't work, then it is not software. Restoring to factory loads a fresh copy of the iOS.

Jun 9, 2018 6:38 AM

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Jun 9, 2018 7:26 AM in response to benedictfrommakati city In response to benedictfrommakati city

Thank you for that. I've updated both of my iPads and have not experienced any Touch ID problems, so I am not sure that it is an iOS issue, however it may be individual devices. I was providing troubleshooting to the poster I replied to.

Jun 9, 2018 7:26 AM

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Jun 10, 2018 7:57 AM in response to blueman67 In response to blueman67

Hello, I have a solution. I deleted my fingerprints. Then, I got someone else to put their finger print in. Then I deleted theirs and put mine in. It worked. However you will have to repeat the process after restarting your device.

Jun 10, 2018 7:57 AM

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Jun 10, 2018 10:47 AM in response to blueman67 In response to blueman67

I tried following all of the instructions via Apple, but was still unsuccessful. At times, when I attempted to add a new fingerprint, the touch sensor would work for a split second before becoming unresponsive. Unfortunately, with the new update it seemed as if my battery life took a nose dive. When using the phone, the battery percentage turned into a countdown timer...that's how fast it was. Due to the battery issue, I did get a battery replacement. And now my Touch ID works again!!!

Jun 10, 2018 10:47 AM

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Jun 11, 2018 7:17 PM in response to blueman67 In response to blueman67

Good observation. After the update my iPhone 5s battery indicator behaved weirdly and the touch ID stopped working. The touch ID just worked and the indicator shows 100%. That is the first time it has worked since iOS 11.4 was installed on the 6th June. The weirdness of the battery indicator started after the update. The level of charge changed depending on whether a charger is attached. For example on Saturday I turned on the phone and got a 1% battery remaining warning. I plugged in the charger and the battery level showed over 60%. The touch ID did not work. Yesterday I tried resetting the touch ID but the fingerprint would not build for more than 2 seconds after which it returned to grey. After reading your post I tried the touch ID when the battery indicator showed 100% and it worked. I did not reset the print. It just worked.

Jun 11, 2018 7:17 PM

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Jun 23, 2018 8:54 AM in response to blueman67 In response to blueman67

I have had the same issue since 11.4 update. I have to do the process of deleting the fingerprints and resetting them almost every other day. Day before yesterday had to do it, and today again. I even cleaned up the otterbox screen the day before yesterday in case there was debris of some kind but the problem continued. I installed the 11.4 last week and had no issues until now.

Jun 23, 2018 8:54 AM

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Jun 23, 2018 9:11 AM in response to Meiosis31 In response to Meiosis31

UPDATE: Today is officially dead my touch id function. I resetted it but now it will not recognize the prints when trying to unlock the phone. Have to enter passcode to unlock. Frustrating.

Jun 23, 2018 9:11 AM

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Jun 25, 2018 2:08 AM in response to Meiosis31 In response to Meiosis31

I brought my 6th gen iPad to Apple reseller and the conclusion is they are going to replace my iPad. They couldn't fix the touch ID issue. My iPad's home button doesn't work anymore and they said it could be a software or hardware issue and they couldn't figure it out. I purchased my iPad last April in Paris, France and I'm now here in Manila. My new replacement iPad will be coming from Singapore the worst part is I have to wait for 15 days for it.

Jun 25, 2018 2:08 AM

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Question: Touch ID not working after iOS 11.4 update