iphone error message when adding contact

Question

iphone error message when adding contact

I get the following message when adding a new contact:

Password incorrect. Enter the correct password for the CardDav account "Contacts google".

The new contact is added to the phone, but not always to icloud.

Also, old contacts from prior iphone 5 have transferred to this phone, but not all went to icloud. Is there an easy way to find the contacts that did not go to icloud instead of individually checking every contact to see if it is there?

Thanks.

iPhone 6, Windows 10

Posted on Jun 2, 2018 8:08 AM

Reply

Answer 1

Joseph_S.

Community Specialist

Jun 4, 2018 12:12 PM in response to dougfromseminole

Hello Doug,

Thank you for using Apple Support Communities!

I understand from your post that you would like to see all your iCloud contacts. The following article has steps to check and see which groups your contacts are in and how to set iCloud as your default contacts account:

Get help using iCloud Contacts, Calendars, or Reminders - Apple Support

Set iCloud Contacts, Calendars, or Reminders as your default

If your contacts, calendars, and reminders are in iCloud, then iCloud automatically updates your information. See if your information is in iCloud or a third-party account, like Google or Yahoo. Then change your default account to iCloud.

See which account your contacts are in:

Open the Contacts app and tap Groups in the upper-left corner.

Deselect the All [account] option for any third-party account, like Gmail or Yahoo.

Make sure All iCloud is selected.

Tap Done to see your list of contacts. If you don't see the contact you're looking for, it's stored in another account.

You can import the contact from a third-party service into iCloud.

Set iCloud as the default account for your contacts in iOS 8 or later:

Tap Settings > Contacts.

Tap Default Account.

Select iCloud.

Best Regards.

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iphone error message when adding contact

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