Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 11.4 WiFi Problems

iOS 11.4 on iPhone 6 and iPad Pro. WiFi drops on iPad and then does not reconnect until numerous attempts, turning WiFi on/off, connecting to different network, or powering iPad on/off. Phone has no problem nor do my many Windows computers nor do my SmartTVs. It’s not my router or signal strength. Is this an iPad Pro chipset problem? Also, I have WiFi Networking turned off under Privacy setting for both phone and iPad

[Re-Titled by Host]

iPad 2, iOS 11.4

Posted on Jun 2, 2018 1:37 PM

Reply
Question marked as Best reply

Posted on Jun 9, 2018 8:39 AM

Same issue here - I have the following four iOS devices in use, all running on 11.4:


iPad Air 2 128GB: Badly affected by WiFi drops and reconnect problems

iPhone 6 16GB: Occasionally affected by WiFi drops and reconnect problems

iPhone 7 128GB: Not affected

iPad Pro 256GB: Not affected


The WiFi reconnect problems occured after upgrading to iOS 11.4!


The interesting thing is, that on the first two devices, the connection drops after about 10 seconds despite having connected succesfully. This can also be seen in the log of the router. The devices usually reconnect after roughly a minute and then stay connected until you go into screen saver mode or turn off the device.


Another problem that appears on all 4 devices since upgrading to 11.x, is the fact that the devices drop their WiFi connections a few seconds after the screen lock becomes active. This means that unless you have a mobile data connection, push mails and instant messages are being received with a huge delay. I have an old iPhone 5S that still runs on iOS 10.3 and that device is not affected by any of the above mentioned WiFi issues.

203 replies

Jun 30, 2018 10:48 PM in response to del_griff

Just experienced a similar issue with iOS 11.4 on iPhone X with netcomm powerline np508 adaptors. The iPhone would cause the network to fail consistently. The iPhone might connect after a reset, but ultimately the network would fail/hang. Connecting an iPad Air 2 running iOS 11.3 worked consistently as did a MacBook Pro. Connecting the iPhone X using a third party device to the same network, worked fine, it did not cause the network to fail (I used an EasyAccess WiFi box connected to the power line adaptor using an Ethernet cable). So there definitely seems to be a fundamental issue there.

Jul 4, 2018 12:52 AM in response to del_griff

This seems to be a problem with some older router models in iOS 11.3 and 11.4 releases. I was able to fix this for my devices, that exhibited the same behavior after updating to iOS 11.4, by doing the following:


1) Factory reset the network configuration in settings. Reason being that I couldn't manage the WiFi connection from the usual menu anymore, so I couldn't make the device forget the WiFi and couldn't trigger another prompt for the password. By resetting all network configurations, I the password prompt would reappear upon conncection and initial configuration would go through properly, with the device able to connect to the internet as usual.


2) However, this fix turned out to be only a temporary one, as the device would again lose WiFi connectivity at some point, after waking the device from sleep for example. I noticed that in that case, the entry for the router / gateway IP would be empty. So the fix for this has been to factory reset the network configuration again as noted above in order to reconnect properly again - and the going into the WiFi settings and hitting the little info button next to the active WiFi connection (symbol: small "i" in a circle) and note the IP config under "IPv4 address". Copy this down somewhere and, on that same screen, tap on "configure IP", switch this from "automatic" to "manual" and fill in the exact same IP config data you noted earlier.


After that, the device has been keeping up the WiFi connectivity for several days now.

Jul 5, 2018 12:15 PM in response to SMAnsari

When I installed 11.4 on new iPad it was ok, the next day wanted install 11.4 on iPhone so did and my router went off. Had to call AT&T who said it was fine and connected. My TV went out also but came back on, everything came back on but iPhone one hour later. Weird. I have U-verse and it is supposed to be good. Have you heard when the “big” fix is coming. I had to buy unlimited data plan!

Jul 5, 2018 3:28 PM in response to del_griff

I‘ve had the same issue.


I’ve possibly solved it by disabling the 5 ghz radio on my Wi-Fi extender.


I noticed my Wi-Fi was crap when the backhaul light on extender (Netgear X6S EX8000) indicated it was using the 5 ghz frequency For backhaul. A day ago my Wi-Fi on iPhone 8+ & iPad Pro 9.7 started acting correctly when the extender indicator lights said it was using the 2.4 ghz frequency for backhaul. At some point the extender decided to switch back to the 5 ghz band and when it did, my iOS devices’ Wi-Fi cratered again.


In a random “why not“ moment I disabled the 5 ghz radio to test if it made any difference and things have worked like a charm since. Time will tell if it’s a permanent fix.


I’m far from being a techie and the explanation for this is beyond my pay grade and understanding.


I’ll leave that to the tech savvy and Apple software engineers.


Still needs an iOS fix so the latest extender technology can be utilized to maximum capability.

Jul 6, 2018 5:13 AM in response to charilaos

Something I do not like happened. I am disconnected from iOS iPhone and had to buy a data plan but, one morning news station I watch from 50 miles away comes in perfect now-before not. I think WiFi went to tv not my iPhone. When I downloaded 11.4 router went out with red lights flashing. Called AT&T said I was connected on their side. It shows connected on iPhone but NO WIFI. 11.3 and 11.4 took WiFi from iPhone.

Jul 6, 2018 7:36 AM in response to Donicles

WiFi is connected to everything I have but iPhone. iPhone says not connected and NO WiFi as before. I bought data plan from Verizon to get Internet.

Yes, I see my AT&T router name and it says not connected after installing 11.4. I go to it and it connects for a nano second. It is not my router. 11.3 and 12.4 took WiFi signal strength away from iPhone. iPad was installed and it works. Wireless tv works.

Jul 6, 2018 4:51 PM in response to lindafromkokomo

I go to iPhone WiFi is says disconnected. Happened after 11.4 installed. iPads works fine after install TV’s work fine on AT&T. iPhone will show router name if I go to settings, WiFi and look up my router name it says disconnected so I go to the router name tap on it shows and leaves right away. I think there is something about iCloud Drive maybe. I turned it off and router came back briefly, longer than any time since download. It did keep asking for WiFi password. When is there going to be an Apple fix for this I wonder. I’m not wanting to install 12 if it is not helping.

Jul 8, 2018 12:15 PM in response to exr1

Can you teach us how to downgrade from 11.4 to 11.3.1? Had same issues, but wifi is ok. My date and time was hit by a bug after an update to 11.4 and my bluetooth too. Now I can not connect to Appstore coz of 11.4 upgrade. Need advise how to downgrade to 11.3.1??? I already complained to Apple but they said you can not downgrade.

Jul 11, 2018 4:49 AM in response to Donicles

I’ve found 11.4.1 to be fine.... but here’s something else. The issue could very well be router . I suggest accessing router and turning off 5ghz. In general, 5 is only needed for gaming. Try it. It’s been reported that it solves the problem for some.


I’ve purchased a new router, dual band, but without automatic switching between 2,4/5 and am MUCH happier with it in general anyway. I’ve set my televisions to 5 and all apple products to 2.4. Oddly, Windows products don’t seem to have an issue.

iOS 11.4 WiFi Problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.