Stuck on Downloading Messages from iCloud

I Set up iCloud iMessage Syncing on all my devices yesterday; iPhone, iPad, MacBook Pro, and my Mac Pro. All of them synced up except my Mac Pro has been stuck on "Downloading Messages from iCloud" since yesterday (going on 24 hours now). I have quit the application, re-booted my computer, but to no avail. And yes, I updated both my MacBook Pro and my Mac Pro to the latest 10.13.5, as well as my iPhone and iPad to iOS 11.4. My iCloud account is properly set up on all my devices. I have a great internet connection (1 Gig) and no firewall issues. My MacBook Pro is on the same network as my Mac Pro and it updated perfectly and quickly.


Anyone else having this problem? I saw the same issue addressed on MacRumors.com but no solution yet.

Posted on Jun 2, 2018 5:00 PM

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79 replies

Aug 2, 2018 10:16 AM in response to IMCS

Thanks for sharing both methods.

This sync in the cloud isn't a key feature for me so I'm going to stay on my first idea : let the 30 days go, wait for the * Messages_backup_which_I_think_is_faulty * to be deleted and start from scratch.

I've just noticed one thing. When Messages is disabled, I look in iCloud storage and I can how my storage is used between iBooks, Numbers and so... Messages was also there, with a size of 0 and the option to UNDO. Also, I could read how days left before permanent delete. I can't see this option anymore. Just Messages you can turn On or Off. My iPhone is running 11.4.1 *****

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Sep 26, 2018 5:06 AM in response to mercadof

Hi it’s nearly the end of September 2018 and this is still an issue for me. With iOS 12.0 & Mojave out now there still isn’t a fix.

I’ve been with apple support for a week and no help. They just say log in & our, reset your phone... no other advice.... he actually said just get a new iPhone.


In addition to the iMessages problem of “downloading messages” , I also have an iCloud update problem with none of my files uploading on my iPhone Xs max/iPad mini. But uploading to iCloud via my Mac works.


When I try to upload to iCloud it says: waiting to upload & after a little while it says: upload error. I wish I wasn’t so invested into the apple ecosystem, and now I’m regretting it.

Oct 20, 2018 10:40 PM in response to mercadof

So one of the notes that I remember receiving when enabling iCloud on my iPhone was that wifi must be connected and power. For a macbook it seems obvious that wifi would be required as most no longer offer an ethernet, but I did notice that there was NO data traffic while my battery power was low. As soon as I plugged my macbook into power and it reached between 10-15% I see heavy traffic on my macbook air. So I believe the downloading is occurring now.


I realize that for some this will not be the solution as many mentioned leaving their macs downloading overnight etc. which I would assume required plugging them for the length of time.


Hope this helps someone though!

Nov 2, 2018 5:20 AM in response to marcsmacair

I have been having this issue on my iMac running latest High Sierra 10.13.6 for a couple weeks now. I have signed out of iCloud and back in which fixes it temporarily but the problem comes back. When I try to uncheck the box in Messages preferences that says "Enable Messages in iCloud" - it waits 30 seconds or so and comes back with an error saying it couldn't be done. I looked on my account on iCloud.com but didn't see anything there I could change to fix it either. Any other suggestions to fix this or is it purely a wait for Apple?

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Stuck on Downloading Messages from iCloud

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