Problems with Airports on TWC Spectrum?

Airport won’t connect to internet through Arris Surfboard. Sequentially reset both several times. ISP (TWC Spectrum) is saying there’s a problem with apple’s routers. Any help?

Posted on Jun 8, 2018 8:29 PM

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Posted on Jun 11, 2018 2:29 PM

If you plug the modem directly to a computer.. you need to power cycle the modem... should be off for 5min at least usually.. does your internet work on that computer?


Reset the airport to factory and reconfigure it. You must set the IPv6 to link-local only in the Airport while you do this setup.. Then swap the modem connection back to the Airport. Power cycle the modem again to get this working..


No luck give us some screenshots via the airport utility of the setup of your Airport.


You might find it better to use a modem router from Spectrum if they are making it difficult for Apple router to work on a pure modem.. we have certainly had issues at times with Airport routers and some single ethernet port modems. Arris / Surfboard being the main culprits.

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Question marked as Top-ranking reply

Jun 11, 2018 2:29 PM in response to LauraC16

If you plug the modem directly to a computer.. you need to power cycle the modem... should be off for 5min at least usually.. does your internet work on that computer?


Reset the airport to factory and reconfigure it. You must set the IPv6 to link-local only in the Airport while you do this setup.. Then swap the modem connection back to the Airport. Power cycle the modem again to get this working..


No luck give us some screenshots via the airport utility of the setup of your Airport.


You might find it better to use a modem router from Spectrum if they are making it difficult for Apple router to work on a pure modem.. we have certainly had issues at times with Airport routers and some single ethernet port modems. Arris / Surfboard being the main culprits.

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Problems with Airports on TWC Spectrum?

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