scam question

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Segale2001 Author

Level 1

4 points

scam question

I was emailed this. How can I find out if it is fake or not?

Dear customers,

Your Apple ID was used to sign in to the new device and make a payment via the Apps

Store

This is the details of your activity:

Item: Mirror for Sony TV ( Photo& Video)

Device :iPhone 6 plus

Status: Require Confirmation Total order amount: $10.99

IP address:182.68.54.12
Location: Aguascalientes, Aguascalientes, Mexico

Browser: Google Chrome 6.0

If you did not authorize this purchase , please Report this Problem and make

Payment Cancellation at:

********

You have 24 hours to cancel the order, We will not accept the cancellation of your order if it passes the specified time limit.

*we need additional information to complete your verifications.

[Edited by Host]

Posted on Jun 11, 2018 10:18 AM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Jun 11, 2018 10:19 AM in response to Segale2001

Hi,

It's a scam ...

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

If you received or acted on a likely phishing message:

If you received a suspicious email, please forward it to reportphishing@apple.com. If you're on a Mac, select the email and choose Forward As Attachment from the Message menu.

If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.

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Answer 2

Eric Root

Level 10

684,045 points

Jun 11, 2018 11:48 AM in response to Segale2001

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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