Newer HDDs won't mount after restart in Mac Pro 4,1 and 5,1....

Has anyone been able to get a definitive answer or solution to the problem reported by various users in this forum with regards to larger drives not mounting from a reboot in 2009 to 2012 Mac Pros????


And yes I did my 'research' but only founfd locked topics:


6TB drives won't mount after restart in Mac Pro 2012

Large hard drives won't mount after restart in Mac Pro 2012


I had two WD2002FAEX (WD 2TB Black) drives that worked fine and I've recently upgraded them to two WD4005FZBX (WD 4TB Black) and I'm now having this issue... The fact is many older WD Black 4TB models reportedly worked with the Mac Pro so the explanation of capacity is not right. I've a Mac Pro 2009 'upgraded' to 5.1...


To me the problem lies in the SATA I controller in the MAC PRO and the backwards compatibility of these newer SATA3 drives with them. Since the problem seems restricted to Mac Pros (although I doubt you'll still find decent enough HW back from the SATA I days if it isn't a Mac Pro - hehehe) and it's probably a problem with the controller which could be corrected by a FW upgrade (unlikely as these Macs are no longer supported).


Having said that I wonder if the these newer drives go through sufficient backward compatibility testing before they are released... probably not!

Posted on Jun 19, 2018 6:33 AM

Reply

Similar questions

10 replies

Jun 20, 2018 7:39 AM in response to g126

Thanks @kahjot - I actually really liked the performance of the new WD 4TB drives, so that's why I've not returned them. I rarelly restart my machine and when I do I can discipline my self to turn it off and back on again until this get's solved.


After doing some more research and not restricting myself to just MAC I found that this also happens on Windows (and hence non apple HW). There have been several cases reported and the solutions that most often work are to enable hot-swap in the BIOS or to update the SATA controller's driver (usually intel) - both of which we can't really do in a MAC PRO running macOS X.


I've also seen that people running older versions of the Mac OS X also don't experience this issue... This leads me to believe that it may indeed be a driver issue then, that was updated in Sierra and had an issue with these controllers and large newer SATA3 drives... Since I'm running an 'unsupported' OS thanks to an unofficial 5,1 update, I can't really complain.


Apparently formatting these in MBR mode as opposed to GPT will also work, as I use them in RAID mode I need to research if I can get the RAID Assistant to do that, but it sounds to simplistic to work...


Lastly, yesterday I had another nasty surprise when I booted into my Windows BOOTCAMP for the first time since changing the drives - BSOD on boot until I entered safe mode and disabled these drives on Device Manager, which I'm fine with as these are HFS+ RAID volumes and can't be easily accessed on Windows. I will try a fresh new Windows UEFI (so non-BOOTCAMP) installation next and see what happens - will post results.

Jun 22, 2018 9:33 AM in response to Grant Bennet-Alder

After installing windows UEFI these drives now work in Windows and do not disappear after a reboot. Also when doing a warm boot from Windows back to macOS the drives are fine. The only problem occurs when doing a warm boot from macOS back to macOS - even pausing on the boot menu and reselecting macOS will not solve the problem. This now leads me to believe it's a driver issue (on the maxOS side)...


Will write a more detailed post about my windows installation and findings.

Jun 23, 2018 5:44 AM in response to g126

I have always suggested that the problem is fundamentally the amount of time between Shutdown and next access in the newer Systems, and that adding a simple delay would solve the warm Restarting problem.


Many of these newer drives are designed with 24/7 server applications in mind, And it may be that their electronic brakes have been cheapened or removed to save money.


Give a little more time to spin down, they should power up without issue.

Jun 23, 2018 6:15 AM in response to Grant Bennet-Alder

You do have a point, but I'm still finding it hard to swallow for the following reasons:

  1. During a warm boot from windows (with the macOS set as default - so not stopping at the Alt/Option menu to select macOS) the drives work
  2. During a warm boot from macOS to macOS, but stopping at the Alt/Option boot menu for while (2-3 minutes) still causes the drives to disappear from macOS


In the 1st case above you could argue that Windows will shutdown the drives before macOS in its shutdown sequence and therefore the drives have more time before they are called upon by macOS... but then why wouldn't waiting a few minutes at the boot menu solve this before booting into macOS? I've also read in a few places (herefor example) of people trying to use utilities (such as TinkerTool/Cocktail) to delay system restarts so that the drive has time to spin up, but it didn't work.


If this really is the problem then we're doomed as apple no longer support their older machines that allowed you to plug in any HD (Mac Pros 5,1 and below) so they wont care about fixing it (especially if the cost is slower booting times for their newer machines)... I'm still hopeful that it's a buggy SATA controller driver that may eventually get fixed in a future system update, but given that people seem to be complaining about this for over a year this is probably wishful thinking n my part...


A real pity this... I may begin shifting my work load to Windows as it's running better in my machine than macOS...

Jun 23, 2018 9:00 AM in response to g126

You are only addressing other users when you post here. Apple has no policy of even reading these posts, and never responds to issues like this here.

A real pity this... I may begin shifting my work load to Windows as it's running better in my machine than macOS...

Readers here would like to try to help you solve your problems. But when you post a comment like that, (which may be seen as trying to goad Apple into action) the answer most frequently obtained from the other users here is:


"Don't let the screen door hit you in the arse on your way out."

Jun 22, 2018 10:00 AM in response to g126

As promised I'm posting my results after installing Windows UEFI (build 1803) - which are very interesting.


After installing Windows 10 x64 Pro edition (build 1803) with all other drives removed from my machine, I then proceeded to re insert the drives and to my astonishment no BSOD on boot. In fact both drives show up on Disk Management as normal and healthy and CONTINUED showing up after subsequent reboots (warm boots).


I then installed the bootcamp drivers and during my next reboot I got a BSOD, disabling the HDDs or bootcamp on start up corrects this instability.


The BSOD error I was getting was "CACHE MANAGER" and upon further research I understood that something was attempting to access these disks in an incorrect way and that was causing havoc with CACHE MANAGER, so since disabling bootcamp fixed the instability I concluded that bootcamp was the culprit.


Then I had the idea of properly mounting these drives on windows and found out that Mediafour's MacDrive 10 is capable of doing that (they are Mac RAID volumes).


And it WORKED! Once mounted via MacDrive Bootcamp no longer does whatever it was attempting to do and no more BSOD!


So finally back to my original question - now these drives ONLY disappear after a warm boot from macOS to macOS! Windows to Windows they work fine! Windows to macOS and vice versa also fine!


I'm now thinking that the problem lies in the macOS shutdown, I think the macOS driver leaves these disk in some sort of state that if the power isn't cycled the macOS won't recognize then on start up...


I'm quite surprised, never thought I'd see the day when Windows works better than macOS on a MAC PRO...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Newer HDDs won't mount after restart in Mac Pro 4,1 and 5,1....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.