Mac Book Pro mid 2012 slow and beach balling

Question

Level 1

14 points

Mac Book Pro mid 2012 slow and beach balling

I have already added RAM from 4 to 8 I think it was. Any help will be really appreciated! This is my daughters computer and it is pretty much unusable.

EtreCheck version: 3.4 (420)

Report generated 2018-06-24 15:12:28

Download EtreCheck from https://etrecheck.com

Runtime: 22:37

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

slow and beachballing

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1167

iCloud Quota: 441 MB available

Disk Information:ⓘ

TOSHIBA MK5065GSXF disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (302.97 GB free)

Physical disk: disk0s2 499.25 GB Online

System Software:ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.2.0 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 182 Apple tasks

[running] 71 Apple tasks

[killed] 23 Apple tasks

23 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 42 Apple tasks

[loaded] 176 Apple tasks

[running] 82 Apple tasks

[killed] 18 Apple tasks

18 processes killed due to insufficient RAM

Launch Agents:ⓘ

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2016-08-01) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 18dc91cb - installed 2016-08-01) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2016-08-01) [Lookup]

[loaded] com.hp.messagecenter.launcher.plist (Apple, Inc. - installed 2017-07-15) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 5fa70c0c be93c7fb - installed 2017-07-24) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 4b904eae - installed 2016-07-20) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-15) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

[not loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2014-01-26) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2018-01-08) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-06-24) [Lookup]

[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-07-15)

[loaded] com.dtv.vgconnect.uninstall.plist (Shell Script ff3302c4 - installed 2017-07-15)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-14) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (? 0 - installed 2018-01-08)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-24) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

AdobePDFViewerNPAPI: 11.0.23 (installed 2018-01-08) [Lookup]

AdobePDFViewer: 11.0.23 (installed 2018-01-08) [Lookup]

Flash Player: 30.0.0.113 (installed 2018-06-24) [Lookup]

CitrixICAClientPlugIn: 12.2.0 (installed 2016-08-01) [Lookup]

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-22) [Lookup]

Silverlight: 5.1.10411.0 (installed 2012-06-23) [Lookup]

DirectorShockwave: 12.0.3r133 (installed 2013-06-27) [Lookup]

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-24) Check version

User internet Plug-ins:ⓘ

OctoshapeWeb: 1.0 (installed 2017-04-03) [Lookup]

Safari Extensions:ⓘ

[not loaded] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-09-20)

[not loaded] Honey - Honey Science Corporation - https://www.joinhoney.com (installed 2017-03-16)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2018-06-01) [Lookup]

Java (installed 2017-07-24) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

79% soagent

5% kernel_task

4% WindowServer

1% ps

1% mds

Top Processes by Memory:ⓘ

2.63 GB callservicesd

1.54 GB soagent

607 MB kernel_task

302 MB AppleSpell

54 MB Dropbox

Top Processes by Network Use:ⓘ

Input Output Process name

17 KB 484 KB cloudphotosd

73 KB 163 KB Dropbox

26 KB 32 KB apsd

20 KB 7 KB mDNSResponder

6 KB 12 KB Unknown

Top Processes by Energy Use:ⓘ

94.50 soagent

3.56 WindowServer

1.04 spindump

0.88 mds

Virtual Memory Information:ⓘ

779 MB Available RAM

19 MB Free RAM

7.24 GB Used RAM

760 MB Cached files

231 MB Swap Used

Software installs:ⓘ

Adobe Flash Player: (installed 2018-06-24)

Install information may not be complete.

Diagnostics Information:ⓘ

2018-06-24 14:46:39 callservicesd High CPU use [Open] [Details]

2018-06-24 14:46:39 soagent.app High CPU use [Open] [Details]

2018-06-24 10:56:16 DropboxMacUpdate.app High CPU use [Open] [Details]

2018-06-24 09:57:59 Messages.app High CPU use [Open] [Details]

MacBook Pro, macOS Sierra (10.12.6)

Posted on Jun 24, 2018 12:20 PM

Reply

Answer 1

Top-ranking reply

Tesserax

Level 10

158,208 points

Jun 24, 2018 5:53 PM in response to lisaanne514

Top Processes by CPU: ⓘ

79% soagent

Top Processes by Memory: ⓘ

2.63 GB callservicesd

1.54 GB soagent

Top Processes by Energy Use: ⓘ

94.50 soagent

Diagnostics Information: ⓘ

2018-06-24 14:46:39 callservicesd High CPU use [Open] [Details]

2018-06-24 14:46:39 soagent.app High CPU use [Open] [Details]

2018-06-24 09:57:59 Messages.app High CPU use [Open] [Details]

The two processes, soagent & callservicesd, are used by the Messages app on your MacBook Pro. Both are being called excessively and are causing high CPU usage. Typical reasons for slow performance and the beach balling you are seeing.

I would suggest that you double-check the messaging accounts that you have set up with the Messages app. If you are using more than one, temporarily disable all of them, and then, see if the beach balling stops. Then add them back, one account at a time to see which may be the culprit.

Reply

Answer 2

Tesserax

Level 10

158,208 points

Jun 25, 2018 9:20 AM in response to lisaanne514

A couple more things you can try:

Start by creating a new user account. Log out of the existing account, and then, log in with the new account. Run the report again. You don't need to post it. Just look to see if there is any overall improvement. If there is, then you know the issue resides with the original account and further troubleshooting will be required to determine the culprit(s). If it doesn't, then go on to the next step.
At this point, we need to look to see if the MBP's hardware may be the culprit. I suggest starting by resetting the notebook's SMC and NVRAM, and then, running the Apple Hardware Test (AHT):
- Reset the System Management Controller (SMC) on your Mac- Apple Support
- How to reset NVRAM or PRAM on your Mac - Apple Support
- Use Apple Diagnostics or Apple Hardware Test- Apple Support
If no hardware issues are found, the last step would be to backup or clone the existing MBP's system drive. Then perform a "clean" install of macOS. Run the report again. Again, you don't need to post it, just look to see if there is a performance improvement ... there should be. Assuming that there is, you can selectively install any required apps and restore any data from the backup.

Reply

Answer 3

lisaanne514 Author

Level 1

14 points

Jun 24, 2018 6:24 PM in response to Tesserax

that helped a lot! but it is still very slow

here it the latest...:

EtreCheck version: 3.4 (420)

Report generated 2018-06-24 20:37:24

Download EtreCheck from https://etrecheck.com

Runtime: 4:42

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1167

iCloud Quota: 438 MB available

Video Information:ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Disk Information:ⓘ

TOSHIBA MK5065GSXF disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (338.73 GB free)

Physical disk: disk0s2 499.25 GB Online

System Software:ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.2.0 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 190 Apple tasks

[running] 89 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 42 Apple tasks

[loaded] 177 Apple tasks

[running] 100 Apple tasks

Launch Agents:ⓘ

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2016-08-01) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 18dc91cb - installed 2016-08-01) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2016-08-01) [Lookup]

[loaded] com.hp.messagecenter.launcher.plist (Apple, Inc. - installed 2017-07-15) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 4b904eae - installed 2016-07-20) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-15) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[not loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2014-01-26) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2018-01-08) [Lookup]

[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-07-15)

[loaded] com.dtv.vgconnect.uninstall.plist (Shell Script ff3302c4 - installed 2017-07-15)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) [Lookup]

[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-07-14) [Lookup]

User internet Plug-ins:ⓘ

OctoshapeWeb: 1.0 (installed 2017-04-03) [Lookup]

Safari Extensions:ⓘ

[not loaded] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-09-20)

[not loaded] Honey - Honey Science Corporation - https://www.joinhoney.com (installed 2017-03-16)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2018-06-01) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

5% WindowServer

5% kernel_task

2% com.apple.WebKit.Networking

1% mdworker

1% mds

Top Processes by Memory:ⓘ

693 MB kernel_task

243 MB mds_stores

139 MB com.apple.WebKit.WebContent

123 MB Safari

117 MB sandboxd

Top Processes by Network Use:ⓘ

Input Output Process name

10 KB 11 KB apsd

13 KB 6 KB mDNSResponder

751 B 354 B netbiosd

240 B 240 B ntpd

0 B 72 B SystemUIServer

Top Processes by Energy Use:ⓘ

7.92 mds_stores

7.38 WindowServer

1.56 com.apple.WebKit.Networking

1.40 mds

Virtual Memory Information:ⓘ

5.28 GB Available RAM

2.91 GB Free RAM

2.72 GB Used RAM

2.37 GB Cached files

0 B Swap Used

Software installs:ⓘ

Adobe Flash Player: (installed 2018-06-24)

Install information may not be complete.

Diagnostics Information:ⓘ

2018-06-24 20:29:51 Last shutdown cause: -40 - Unknown

2018-06-24 17:13:22 Messages.app High CPU use [Open] [Details]

2018-06-24 16:53:45 callservicesd High CPU use [Open] [Details]

2018-06-24 15:10:55 soagent.app High CPU use [Open] [Details]

2018-06-24 10:56:16 DropboxMacUpdate.app High CPU use [Open] [Details]

Reply

Answer 4

lisaanne514 Author

Level 1

14 points

Jun 24, 2018 1:16 PM in response to BobTheFisherman

I removed all the safari extensions and plugins and reran it and it is better. Before all this I reinstalled the OS. all my daughter does is safari surfing and maybe watch netflix. is 8 G ram really not enough? and how would I tell if it had a failing hard drive?

EtreCheck version: 3.4 (420)

Report generated 2018-06-24 16:02:36

Download EtreCheck fromhttps://etrecheck.com

Runtime: 5:51

Performance:Below Average

Click the[Lookup]links for more information from Apple Support Communities.

Click the[Details]links for more information about that line.

Problem:Beachballing

Description:

awfully slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications]-[User Guide]-[Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable -[Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1167

iCloud Quota: 438 MB available

Video Information:ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Disk Information:ⓘ

TOSHIBA MK5065GSXF disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (336.07 GB free)

Physical disk: disk0s2 499.25 GB Online

System Software:ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about one hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.2.0 - SDK 10.9)[Lookup]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 175 Apple tasks

[running] 91 Apple tasks

[killed] 10 Apple tasks

10 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 42 Apple tasks

[loaded] 176 Apple tasks

[running] 92 Apple tasks

[killed] 8 Apple tasks

8 processes killed due to insufficient RAM

Launch Agents:ⓘ

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2016-08-01)[Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 18dc91cb - installed 2016-08-01)[Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2016-08-01)[Lookup]

[loaded] com.hp.messagecenter.launcher.plist (Apple, Inc. - installed 2017-07-15)[Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null))[Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01)[Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 4b904eae - installed 2016-07-20)[Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-15)[Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02)[Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null))[Lookup]

[not loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2014-01-26)[Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2018-01-08)[Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-06-24)[Lookup]

[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-07-15)

[loaded] com.dtv.vgconnect.uninstall.plist (Shell Script ff3302c4 - installed 2017-07-15)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)[Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-14)[Lookup]

User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)

User internet Plug-ins:ⓘ

OctoshapeWeb: 1.0 (installed 2017-04-03)[Lookup]

Safari Extensions:ⓘ

[not loaded] Pin It Button - Pinterest, Inc. -http://www.pinterest.com/(installed 2016-09-20)

[not loaded] Honey - Honey Science Corporation -https://www.joinhoney.com(installed 2017-03-16)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2018-06-01)[Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

20% cloudphotosd

11% kernel_task

5% WindowServer

3% mds

2% assistant_service

Top Processes by Memory:ⓘ

1.38 GB AppleSpell

807 MB assistant_service

782 MB kernel_task

171 MB mds_stores

148 MB Dropbox

Top Processes by Network Use:ⓘ

Input Output Process name

149 KB 77 MB cloudphotosd

635 KB 7 KB Mail

37 KB 40 KB apsd

11 KB 51 KB assistantd

37 KB 9 KB mDNSResponder

Top Processes by Energy Use:ⓘ

14.30 com.apple.photos.ImageConversionService

7.22 WindowServer

6.32 photolibraryd

5.70 cloudphotosd

Virtual Memory Information:ⓘ

1.72 GB Available RAM

48 MB Free RAM

6.28 GB Used RAM

1.67 GB Cached files

32 MB Swap Used

Software installs:ⓘ

Adobe Flash Player: (installed 2018-06-24)

Install information may not be complete.

Diagnostics Information:ⓘ

2018-06-24 15:10:55 soagent.app High CPU use[Open][Details]

2018-06-24 14:46:39 callservicesd High CPU use[Open][Details]

2018-06-24 10:56:16 DropboxMacUpdate.app High CPU use[Open][Details]

2018-06-24 09:57:59 Messages.app High CPU use[Open][Details]

Reply

Answer 5

Jun 24, 2018 1:02 PM in response to lisaanne514

Given it took over 22 minutes to run etrecheck, a task that typically takes less than 5 minutes, I suspect you have a failing or failed drive.

Reply

Mac Book Pro mid 2012 slow and beach balling

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