How to get rid of Adware

Question

Level 1

12 points

How to get rid of Adware

I seem to have some adware on my MacBook Pro. I don't have any unknown extensions and it's affecting both chrome and safari. Can anyone help me identify the issue? I'm using High Sierra 10.13.5 on a 2017 13inch MacBook Pro. Don't know if this will help but the link that opens up is: http://sax.peakonspot.com/pops/filter.php?rd=goto.peak-serving.com&id=1530027840 9025638017337770&tid=4662&t=imp&end=2 which leads to : http://goto.peak-serving.com/?&version=1&id=15300278409025638017337770&t=imp&tid =4662&filter=1&ftype=js&trs=15300280094949003&end=1&fwidth=1396&fheight=780&fifr ame=false&fiframesandbox=undefined and finally to: http://applecare.officialsupport.net/

Although sometimes it goes to: https://security-assists.com/support-for-apple.html

MacBook Pro with Retina display, macOS High Sierra (10.13.5)

Posted on Jun 26, 2018 9:01 AM

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Answer 1

Best reply

macjack

Level 10

111,168 points

Jun 26, 2018 9:03 AM in response to LA3rd

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.