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User profile for user: mfwehren
mfwehren Author
User level: Level 1
13 points

itunes wifi syncing with Windows 10

Over the past 2 or 3 updates of itunes (now I'm at 12.7), I have not been able to do a wifi sync to an iphone 5s. Final troubleshooting was a total uninstall of all itunes software and components (Bonjour, Apple Mobile Device Support, 32 bit and 64 bit apple application support, and apple software update). After the compete uninstall, I reinstalled all 64 bit windows itunes and, low and behold, the wifi syncing worked flawlessly. Shut down my PC, came back the next day, and ran itunes. And, once again, syncing on wifi does not work and the itunes software does not see the iphone. This problem appears to have multiple versions of failure over the years and I wondered what the current state of affairs is. Does anyone using current versions of Windows 10 on a home PC as well as current versions of itunes (and its components) have a fix for this problem? Or has everyone with this situation simply gone to a USB hardwired means to address the problem?

iPhone 5s, Windows 10, wifi syncing

Posted on Jun 26, 2018 10:03 AM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Jun 27, 2018 3:03 PM

Hello mfwehren,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the Wi-Fi syncing feature in iTunes with your iPhone, even after trying some good troubleshooting steps. At this point, please try disabling your security software and making sure you have the proper ports open, as these Apple resources suggest.

If you can't set iTunes to sync over Wi-Fi, or if sync doesn't work:

  1. Restart your computer and iOS device.
  2. Make sure that your computer and iOS device are on the same Wi-Fi network. Syncing doesn't work over an Ethernet to Wi-Fi connection.
  3. In your firewall settings, make sure that TCP ports 123 and 3689, and UDP ports 123 and 5353 are open. If you need help with this step, contact your computer or router manufacturer or check the instructions for your firewall or security software.


Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi​
TCP and UDP ports used by Apple software products


Cheers!
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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Jun 27, 2018 3:03 PM in response to mfwehren

Hello mfwehren,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the Wi-Fi syncing feature in iTunes with your iPhone, even after trying some good troubleshooting steps. At this point, please try disabling your security software and making sure you have the proper ports open, as these Apple resources suggest.

If you can't set iTunes to sync over Wi-Fi, or if sync doesn't work:

  1. Restart your computer and iOS device.
  2. Make sure that your computer and iOS device are on the same Wi-Fi network. Syncing doesn't work over an Ethernet to Wi-Fi connection.
  3. In your firewall settings, make sure that TCP ports 123 and 3689, and UDP ports 123 and 5353 are open. If you need help with this step, contact your computer or router manufacturer or check the instructions for your firewall or security software.


Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi​
TCP and UDP ports used by Apple software products


Cheers!
Reply

itunes wifi syncing with Windows 10

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