Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone doesn't get to Recovery-mode

Apple support was very helpful. However, what if my iPhone never gets to the recovery-mode screen as noted in step 2? I continue to press and hold the two buttons, but instead of going into recovery, my iPhone goes back to "iPhone is disabled connect to iTunes". And iTunes shows this error message on my computer screen:

User uploaded file It's a vicious cycle of getting nowhere.

iPhone 6s, iOS 11.4

Posted on Jul 1, 2018 8:33 AM

Reply
Question marked as Best reply

Posted on Jul 1, 2018 8:58 AM

According to the last section of this article, you will need to take it in for service. Link to contact Apple at the end of the article.


Passcode - If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

1 reply

iPhone doesn't get to Recovery-mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.