Level 1

30 points

Apple Store app won't update

iPhone 8 - Just bought it and finished setting up.

Everything installed Ok and all apps, except the Apple Store app, updated Ok.

Battery fully charged and also tried when plugged into the mains, tried signing out of my apple account on the phone then back in but this makes no difference.

Software version 11.4

Any suggestions as to how to cure please?

iPhone 8, iOS 11.4

Posted on Jul 2, 2018 7:13 AM

Top-ranking reply

Theguythatfoundtheanswer

Level 1

14 points

Posted on Sep 20, 2018 9:43 AM

All the instructions given in my previous response are done from the actual APPLE store app, not the APP store app. They are two completely different apps. To prove this, you can go to the search bar on your home screen and search “Apple Store”. The Apple store app I am referring to will populate for you. I am aware that attempting to update the Apple Store app from the App store update list does not work. It does not work because you have not logged into the Apple store app with your Apple ID yet. Once you have logged into the Apple store app with your Apple ID, the Apple store app itself, will prompt you to update the app from within the Apple store app. This will then allow you to update the Apple store app in the App store update listing if it has not been updated already. This solution has been tested and proven. You do not have to resort to deleting the Apple store app as the only solution.

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49 replies

B2Eb37

Level 1

4 points

Dec 21, 2018 5:54 AM in response to Theguythatfoundtheanswer

Thanks. I followed your instructions on iPhone XS, and it worked. Maybe I can help break it down according to what I found:

Go to your iPhone's home page (in my case iPhone XS.)
put your finger on the center of the screen and drag down. This will reveal the search field.
Enter "Apple Store". You will see a list of options, arranged under different categories: Settings, Applications, Siri Knowledge, Top Hits, News, etc. What we are interested in are the ones under "Applications" or "Top Hits".
Select the app labeled "Apple Store" (It has a blue icon like a bag with the Apple logo in the middle).
If you are not logged in, you will be prompted to enter your apple ID password. Note: This seem to be different from the other login you find in Settings->iTunes&App Store. Once you have entered your correct details, the page will exit. In my case, it just exited without any warning or confirmation message.
Go back to your home page, and re-open the App Store app. Then tap on the Update tab. It should then begin updating.

Hope this will help clarify the instructions from "Theguythatfoundtheanswer", and hopefully it helps someone. Like I mentioned I did this on the iPhone XS and it worked. Not sure about other models

JoeUser-

Level 1

4 points

Dec 8, 2018 7:38 AM in response to tomg35

As Ponpon@Home stated, open apple store app (I used Siri) , it will pop up with update available, let it update and problem solved. Worked for us anyway...

turingtest2

Level 10

278,193 points

Jul 2, 2018 11:20 AM in response to tomg35

You could remove the Apple Store app, then reinstall it.

tt2

turingtest2

Level 10

278,193 points

Jul 2, 2018 12:40 PM in response to tomg35

The App Store app cannot be removed, and doesn't need updating. It updates when iOS is updated. What got this quest started?

tt2

Nov 21, 2018 3:53 PM in response to PJBB75

Offloading the Apple Store app was the only thing that worked for me as well on my iPhone X running IOS 12.1.

reayx5

Level 1

4 points

Dec 25, 2018 2:13 PM in response to Theguythatfoundtheanswer

Following the directions to type "Apple Store" in the search bar worked immediately for me. It updated both the Apple Store and the "Clips" app that previously wouldn't update. Thank you! Chris

tomg35 Author

Level 1

30 points

Jul 2, 2018 12:19 PM in response to turingtest2

Hi thanks for the reply

Two questions - if I uninstall the store how do I reinstall it? Normally to uninstall you press on it and the app starts to "shake". This isn't happening - if I press on the app I just get a context menu

tomg35 Author

Level 1

30 points

Jul 2, 2018 12:46 PM in response to turingtest2

I've just bought the phone. The phone had a update to 11.4 and a number of apps were updated. The app store is showing as having an update available but when I click on update it starts the process but within a couple of seconds the update button reappears

turingtest2

Level 10

278,193 points

Jul 2, 2018 1:57 PM in response to tomg35

OK, I'm officially confused. Apple Store, App Store, desktop? 😕 Can you post a screenshot? Obscure any personal details. What version of iOS is running on your iPhone? The current version is 11.4. See Update your iPhone, iPad, or iPod touch - Apple Support for steps to update iOS if that is what is required.

tt2

tomg35 Author

Level 1

30 points

Jul 2, 2018 12:29 PM in response to turingtest2

I have tried rebooting but it made no difference

As I mentioned I cannot seem to remove it the normal way - if I remove the app store app, where do I reinstall it from?

tomg35 Author

Level 1

30 points

Jul 3, 2018 12:39 AM in response to turingtest2

As per my first post, its an app called Apple Store (lets you buy lots of expensive apple products).

I've finally managed to delete it, so issue resolved.

Thanks for your help

turingtest2

Level 10

278,193 points

Jul 3, 2018 2:45 AM in response to tomg35

You're welcome. 🙂

tt2

Aug 22, 2018 8:08 PM in response to tomg35

I have the same issue. Both apple store app and clips app. When I hit update it starts and stops right away. How to solve this??

Aug 22, 2018 8:09 PM in response to chelsy.pl

Sep 3, 2018 5:57 AM in response to turingtest2

This was the only thing that worked for me. Thanks for the info.

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Apple Store app won't update