iTunes HDCP error on Macbook pro

**HDCP Errors iTunes\Safari fix**

Symptoms:

*You had to reset the PRAM on your Mac for whatever reason

*iTunes movies won't play. You either get a black playback window or an error related to HDCP.

*Hulu and Netflix movies won't play within the Safari browser.

*YouTube is unaffected by this.

*Hulu and Netflix still play within Chrome web browser.

*Windows 10 (VM nor Bootcamp) are unaffected by this bug

Fix (workaround):

*Boot into Recovery Mode on your Mac (command+R)

*Open terminal and type in the command EXACTLY as written:

nvram 8be4df61-93ca-11d2-aa0d-00e098032b8c:epid_provisioned=%01%00%00%00

and then press RETURN

It will go back to the prompt. Type reboot and RETURN.

Use this information at your own risk. If this sort of thing makes you uncomfortable, perhaps you should contact Apple support directly and have them walk you through this.

If you have to reset your PRAM again for any reason, this will have to be done again in order to restore functionality. Apple is aware of this and will likely provide some sort of update to perminantly fix this.

This is truly a workaround, not a fix. But it should provide you a fully functional Mac in the mean time

If this does not work for you. Please try this again and triple check what you have typed. This command is case sensitive and it will NOT throw up an error or success message to let you know the result.

Good luck and good day.

I have the exact same issue. I rented a movie on iTunes and was able to watch it on my MacBook Pro 13-inch 2016 with MacOS 10.13.6 (17G65) (directly on the macbook´s display. I am not using any external monitor).

I paused the movie and tried to resume watching it on the following day and got the same error message as the one you are referring to. On top of that, since that day, Netflix doesn't play anymore on safari with Netflix's error message S7363-1260-FFFFD089. Netflix however does work on Opera/Chrome. I suppose those 2 error messages are related.

Please help me fix this!

On my side I still have the issue. I contacted Apple U.S. support but they were unable to help me and I am quite disappointed. Do you have an idea of what causes this issue? Something you might have done like software update? If we share what might have caused our issue we could maybe find a probable way of fixing it. Thx

Hello,

What I know till now is that is a hardware problem. All my tests were done in a fresh installation with latest version of high Sierra and iTunes. Nothing else was installed. Another point that is looking to hardware is that same issue on Netflix/Amazon Prime with Safari. Also I just got feedback from a user on Reddit that his screen was replaced:

https://www.reddit.com/r/macbookpro/comments/95184o/hdcp_error_while_playing_itu nes_movie_on_2016/?st=JL0ZHT6M&sh=08ddc939

I don’t have Apple stores around me. But my suggestion is that you should go to one and ask for a hardware replacement.

Let me know how it goes.

Thanks.

Thanks a lot JuanMi for your comment. Well I unfortunately don't have Apple Care and little time to go to a physical store... I'm surprised it's a hardware issue because my screen looks perfectly fine, but well, I've read the reddit comments and will do as you said and go to an Apple Store. I'm disappointed by Apple and the quality of my MacBook Pro this time...

Update:

Did a clean install of the latest version of High Sierra. Tested iTunes, Netflix/Hulu in Safari and it played without issue.

Did a capture of the machine.

Reset the PRAM

Tested iTunes, Netflix/Hulu in Safari and all three failed.

Did a capture of the machine and took some screenshots and uploaded.

Rescheduled an appointment in two days.

How many times already you made clean installations with HighSierra/Mojave? I think is an unneeded stress for the SSD.

I hope they won’t tell you in two days that you need to make the same test with a new local user as they did with me yesterday.

I can’t believe they already don’t know the problem and solution, but the behavior going step by step with basic and small steps is changing my mind and I m starting to think they are lost.

I talked with a friend that has the model without touch bar and no issue for him.

I did run the tests after a clean install and under a new test user account. I’m sure someone will figure it out, just a matter of finding the right person. I just wish I could speak directly with the engineers as something always seems to get lost in translation to them.

Fortunately, on this piece of hardware, I’ve only done a couple of clean OS installs so far.

I won’t hesitate to contact Executive Relations right back if they suggest something trivial and stupid in order to stall this any further.

I’ve made crystal clear that I don’t mind helping them get to the bottom of this, but don’t waste my time with low level tech support people that don’t know how to address this sort of thing.

Well done. If I could I would send to them the laptop to play with it as much as they can, what makes me stressed is waiting 2 days for small tests.

I would like to ask you, how you managed to get a 2018 replacement for the 2016 one?

I am from Taiwan.I repaired twice and replaced the motherboard and screen. But they still can't find a problem.

The maintenance engineer took the initiative to ask you to replace the 2018 macbook pro for you?

I have been repaired twice and the problem cannot be solved. But they only hope that I will keep it

In the middle, I also bought apple care.😠

It's a really long story. But in short...I have seen this on a 2016, 2017 and 2018. Engineering wanted to capture my last computer, so I got yet another new one.

I never wanted or seeked getting a brand new replacement. I'm not a scammer. I'm merely a guy looking to get this problem resolved. I'm not suggesting the anyone on this thread is a scammer or trying to be, btw. Merely making the case that I am not. ;-)

I know. On the Taiwan side, I saw that the mac that first encountered such a problem could be traced to the 2014 mac, but in the end it did not continue to discuss, so it was impossible to know how to deal with it. Asking customer service, customer service has encountered such a case, but can not know how to solve. Just keep going to repair

I think I will continue to discuss with the maintenance engineer. After all, I have not used the computer for the last time for half a month..... I am going crazy.

This fixed it, thank you. 🙂

Apple Support told me to reinstall my mOS, which I will do when I get back from holidays and have the dedicated WiFi to do it, but I’m curious why they never suggested this fix. I hope there’s a solution for this in the next update.

Thanks Matt!

This worked flawlessly for me.

I thought it was a network issue to begin with until I disconnected my external monitor and started getting the HDCP error.

macOS Mojave

2017 15" Macbook Pro w/touch.

30" external Cinema HD

~Phil