Level 1

17 points

iTunes HDCP error on Macbook pro

Product Details

Macbook Pro 15, 2.7 GHZ I7, Intel HD 530, Radeon Pro 460

macOS 10.13.5

iTunes 12.7.5.9

So about an hour ago everything was working fine. I was able to watch movies/tv shows on my mac through iTunes.

I restarted my macbook pro (my desktop background had changed - not sure if relevant) and now whenever I try to play any purchased movie/tv show, an error shows up 'the selected film won't play on your display. This film can only be played on displays that support HDCP.'

If i turn off automatic graphics switching, I do not get the above message from itunes, but its a blank sreen.

I have noticed that Netflix and amazon prime also does not play on safari now, but it does on chrome.

P.S.

Playback on other devices are working fine. I have restarted my macbook multiple times.

MacBook Pro (15-inch, Late 2016), macOS High Sierra (10.13.5), null

Posted on Jul 3, 2018 4:38 AM

Top-ranking reply

mattrogers

Level 1

21 points

Posted on Aug 23, 2018 11:59 AM

**HDCP Errors iTunes\Safari fix**

Symptoms:

*You had to reset the PRAM on your Mac for whatever reason

*iTunes movies won't play. You either get a black playback window or an error related to HDCP.

*Hulu and Netflix movies won't play within the Safari browser.

*YouTube is unaffected by this.

*Hulu and Netflix still play within Chrome web browser.

*Windows 10 (VM nor Bootcamp) are unaffected by this bug

Fix (workaround):

*Boot into Recovery Mode on your Mac (command+R)

*Open terminal and type in the command EXACTLY as written:

nvram 8be4df61-93ca-11d2-aa0d-00e098032b8c:epid_provisioned=%01%00%00%00

and then press RETURN

It will go back to the prompt. Type reboot and RETURN.

Use this information at your own risk. If this sort of thing makes you uncomfortable, perhaps you should contact Apple support directly and have them walk you through this.

If you have to reset your PRAM again for any reason, this will have to be done again in order to restore functionality. Apple is aware of this and will likely provide some sort of update to perminantly fix this.

This is truly a workaround, not a fix. But it should provide you a fully functional Mac in the mean time

If this does not work for you. Please try this again and triple check what you have typed. This command is case sensitive and it will NOT throw up an error or success message to let you know the result.

Good luck and good day.

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24 replies

dwjones2

Level 1

8 points

Aug 28, 2018 9:34 AM in response to mattrogers

Thanks, this does work ...

Xlh733

Level 1

4 points

Aug 29, 2018 3:07 AM in response to mattrogers

Thank you! This worked for me 15-inch 2016 MacBook Pro.

Oct 5, 2018 9:54 AM in response to mattrogers

This solved my issue. Don't be worried about running this command. it works!

Oct 7, 2018 5:47 PM in response to ghgfuyfyg

I am just wondering,

have you got any hardware parts replacement ?

Now I'm facing same issue, just after got I/O board replaced in Apple Store.

Oct 7, 2018 6:22 PM in response to NexusCom888

Run the terminal command in safe mode as per the instructions.

Aug 14, 2018 2:18 PM in response to ghgfuyfyg

I have the exact same issue. I rented a movie on iTunes and was able to watch it on my MacBook Pro 13-inch 2016 with MacOS 10.13.6 (17G65) (directly on the macbook´s display. I am not using any external monitor).

I paused the movie and tried to resume watching it on the following day and got the same error message as the one you are referring to. On top of that, since that day, Netflix doesn't play anymore on safari with Netflix's error message S7363-1260-FFFFD089. Netflix however does work on Opera/Chrome. I suppose those 2 error messages are related.

Please help me fix this!

Aug 19, 2018 8:10 AM in response to JuanmiDuran

On my side I still have the issue. I contacted Apple U.S. support but they were unable to help me and I am quite disappointed. Do you have an idea of what causes this issue? Something you might have done like software update? If we share what might have caused our issue we could maybe find a probable way of fixing it. Thx

Aug 22, 2018 4:37 AM in response to JuanmiDuran

I did run the tests after a clean install and under a new test user account. I’m sure someone will figure it out, just a matter of finding the right person. I just wish I could speak directly with the engineers as something always seems to get lost in translation to them.

Aug 22, 2018 6:56 AM in response to mattrogers

I know. On the Taiwan side, I saw that the mac that first encountered such a problem could be traced to the 2014 mac, but in the end it did not continue to discuss, so it was impossible to know how to deal with it. Asking customer service, customer service has encountered such a case, but can not know how to solve. Just keep going to repair

I think I will continue to discuss with the maintenance engineer. After all, I have not used the computer for the last time for half a month..... I am going crazy.

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iTunes HDCP error on Macbook pro