In the new Apple "Files" app the user has the option to allow Dropbox files to be viewed. On my iPad (running iOS 11.4) it works fine but it will not allow me to display any files on my iPhone (also running iOS 11.4). Every Dropbox file is available via "Files" on the iPad but when I try to turn it on on the iPhone nothing happens??? Dropbox app is latest from App Store (102.2)
iPhone 8 Plus, iOS 11.4
If one of these steps doesn't work go to the next step.
1. forced restart
1c. Delete and reinstall the Dropbox app if you have not already.
2. go to settings>general>reset>reset all settings
3. Make sure no restrictions are set on the phone
4a. Make a full backup using your iTunes computer and restore to factory settings and restore from backup
4b. restore to factory settings and set up as new
5. make an appointment with the nearest Apple store genius bar for an evaluation.
If one of these steps doesn't work go to the next step.
1. forced restart
1c. Delete and reinstall the Dropbox app if you have not already.
2. go to settings>general>reset>reset all settings
3. Make sure no restrictions are set on the phone
4a. Make a full backup using your iTunes computer and restore to factory settings and restore from backup
4b. restore to factory settings and set up as new
5. make an appointment with the nearest Apple store genius bar for an evaluation.
Do you have handoff turned on?
Did you see this page? -Use the Files app on your iPhone, iPad, and iPod touch - Apple Support
Thanks, but it still doesn't work on my iPhone. Handoff is on on both devices & everything works fine on my iPad but nothing will work on my iPhone. Any other thoughts?
Boy do I feel like a rookie!!! Forced Restart cured the issue. Thanks very much for the help 😎
Regards,
Denis
I am glad the first step cured it!
Dropbox not working in iOS 11.4 Files App
