I have bought MacBook Air which is now two months old. Yesterday It met with an accident and the trackpad got damaged and the bottom case of the MacBook Air got damaged too. Since it is still under warranty for 10 more months, am I eligible for a replacement of new MacBook Air from Apple or will I be given a free repairs of the damaged parts?
MacBook Air, macOS High Sierra (10.13.4)
kedarfrommandrem wrote:
Yesterday It met with an accident and the trackpad got damaged and the bottom case of the MacBook Air got damaged too. Since it is still under warranty for 10 more months, am I eligible for a replacement of new MacBook Air from Apple or will I be given a free repairs of the damaged parts?
Unfortunately, you are not eligible for replacement, and you will have to pay for repairs/parts. According to: Apple - One Year Limited Warranty - Worldwide
"EXCLUSIONS AND LIMITATIONS
This warranty does not apply:
(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes"
kedarfrommandrem wrote:
Yesterday It met with an accident and the trackpad got damaged and the bottom case of the MacBook Air got damaged too. Since it is still under warranty for 10 more months, am I eligible for a replacement of new MacBook Air from Apple or will I be given a free repairs of the damaged parts?
Unfortunately, you are not eligible for replacement, and you will have to pay for repairs/parts. According to: Apple - One Year Limited Warranty - Worldwide
"EXCLUSIONS AND LIMITATIONS
This warranty does not apply:
(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes"
If you purchased the additional Applecare + plan (available in the US), two such incidents would be covered and you'd need to pay something like $299 (I believe) for a service fee:
Thank you very much Ferd II for your reply.
You are welcome.
Under Warranty Support
