apple music not downloading on android

Android 7

apple music does not download

Posted on Jul 6, 2018 8:55 AM

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Posted on Dec 20, 2018 2:32 PM

I struggled with this issue for weeks. Today, I went into the app's info screen and it turned out that the storage permission was not enabled so I enabled it and rebooted the phone (Clearing the app from recents screen did not work). This fixed the problem.

It never occurred to me to check the permissions because the app is supposed to request for the necessary permissions and considering music downloads was working before.

44 replies

Jul 9, 2018 8:03 AM in response to janfromjhb

Hello janfromjhb,

Thanks for reaching out to Apple Support Communities.
I understand from your post that Apple Music is not downloading on your Android device. You're in the right place and I am happy to help.

The first thing to check is Wi-Fi/ Cellular Data are turned on. Settings > Music > Cellular Data, and check two things:

  • Tap Wireless Data to see if Apple Music is allowed to use mobile data.

  • See if you turn on Downloads to permit Apple Music download songs on mobile data.

Restart the Apple Music App:
  • Double-click the Home button.
  • Find Apple Music.

  • Slide it up to close it.

Then tap Apple Music on the Home Page to restart it. Now run Apple Music.
If the above-mentioned steps do not work, check out the article Listen to music and more in the Music app
Let us know if you have any questions.
Have a great day!

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apple music not downloading on android

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