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apple music not downloading on android

Android 7

apple music does not download

Posted on Jul 6, 2018 8:55 AM

Question marked as Top-ranking reply

Posted on Dec 20, 2018 2:32 PM

I struggled with this issue for weeks. Today, I went into the app's info screen and it turned out that the storage permission was not enabled so I enabled it and rebooted the phone (Clearing the app from recents screen did not work). This fixed the problem.

It never occurred to me to check the permissions because the app is supposed to request for the necessary permissions and considering music downloads was working before.

44 replies

Jul 9, 2018 8:03 AM in response to janfromjhb

Hello janfromjhb,

Thanks for reaching out to Apple Support Communities.
I understand from your post that Apple Music is not downloading on your Android device. You're in the right place and I am happy to help.

The first thing to check is Wi-Fi/ Cellular Data are turned on. Settings > Music > Cellular Data, and check two things:

  • Tap Wireless Data to see if Apple Music is allowed to use mobile data.

  • See if you turn on Downloads to permit Apple Music download songs on mobile data.

Restart the Apple Music App:
  • Double-click the Home button.
  • Find Apple Music.

  • Slide it up to close it.

Then tap Apple Music on the Home Page to restart it. Now run Apple Music.
If the above-mentioned steps do not work, check out the article Listen to music and more in the Music app
Let us know if you have any questions.
Have a great day!

Dec 18, 2018 5:40 PM in response to moshikko2018

Hi Moshikko, When you installed the apk, did you do a fresh install or just the update? It seems that when installing an APK you can either do a fresh install or install it as a update, I tried to install it as an update and still couldnt download any songs on my Pixel 3 XL. The download cue still gets stuck and never starts downloading

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apple music not downloading on android

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