Apple TV Screensaver won't load some Shared Album Pictures

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Level 1

4 points

Apple TV Screensaver won't load some Shared Album Pictures

I am using a shared photo album for my screensaver on my 4K Apple TV. I have now over 300 photos in that shared album so what keeps happening is that my screensaver goes black when, I assume, it reaches a photo it hasn't fully downloaded. I expected this to stop eventually but now a couple months down the road, and my screensaver still goes black on occasion.

Any ideas how to fix this?

Posted on Jul 8, 2018 2:36 AM

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Answer 1

mindy60

Level 1

53 points

Jul 8, 2018 9:47 AM in response to safleischer

I know that when I first used a shared photo album, my laptop had to be open for it to download the pics. After that it worked.

You also might try switching screensavers and previewing that. Then switch back to your shared album and preview that. As you're previewing it, see if the problem still occurs.

Things I often check that you might already be doing:

Does the tvOS have the latest update
Resetting the device
Resetting router & resetting the computer where the picture album is shared with

Hope that helps.

Mindy

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Apple TV Screensaver won't load some Shared Album Pictures

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