Level 1

25 points

What software update is needed to connect to iPhone 7?

Today, when I tried syncing my iPhone and iPad, I got a prompt to update software.

But every time I told it to install, this error appears:

It doesn't say if my Mac needs it or my devices, but there was a MacOS 10.13.6 update waiting, so I installed it.

As for the update in the dialog failing, it seems to be saying the update Apple is demanding I install to sync my devices is not on the update server. It happened before and after the 10.13.6 update and with both my phone and my iPad. iTunes doesn't even see them.

Now what?

Thanks. Rob

iMac, macOS High Sierra (10.13), 2.TB SSD, 32 GB RAM

Posted on Jul 9, 2018 8:18 PM

Top-ranking reply

KiltedTim

Level 10

226,512 points

Posted on Aug 8, 2018 11:47 AM

You need to update iTunes to the current version. If you have problems doing it through the app store, download it directly to your Mac from iTunes.com and install it from there.

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25 replies

Jul 12, 2018 5:50 AM in response to rcpfaff

Rob,

I starting getting the same message today - my ipad is on ios 12 public beta 2 so I thought that was reason.

Tracy

rcpfaff Author

Level 1

25 points

Jul 13, 2018 5:13 AM in response to itwasntme12345678

I'm traveling to a conference today. As soon as I get some down time, I'll try this.

Thanks!

Rob

andwat83

Level 1

9 points

Aug 8, 2018 11:45 AM in response to rcpfaff

Im running macOS 10.13.6 and iOS and iOS 11.4.1 and im still getting this issue when I connect via usb to my MacBook Air. Any clues anybody, its getting annoying.

regards

Andy

andwat83

Level 1

9 points

Aug 8, 2018 2:20 PM in response to KiltedTim

They are the current versions

Oct 25, 2018 1:00 AM in response to rcpfaff

I have the Same Problem with issue? sometimes all functionally sometimes problem with this issue, I have my devices updated, but this problem never gone!

Any Idea?

dobsyyy

Level 1

23 points

Dec 13, 2018 5:34 AM in response to rcpfaff

Hey guys, it's been 5 months and now I still get the same issue and I don't know how to resolve it.

JFP001

Level 1

4 points

Dec 27, 2018 7:05 AM in response to rcpfaff

I still can't connect my iPad to my mac without it cutting in and out of sync. I can't download the software either. Please help with practice solutions? Thanks...

Aug 20, 2018 12:46 AM in response to rcpfaff

Its very simple...just reset the phone to its factory settings...without erasing any content and data...it worked with me. Check whether all the software i.e. iOs on Mac and iPhone are updated or not before that. Rest it works.

snikka55

Level 1

4 points

Nov 26, 2018 10:48 PM in response to rcpfaff

I spent 1 hour on the phone Apple support because I kept getting this message

Software Update Is Required to Connect to Your iPhone'

She made me update everything and get Mojave even though I did not want it. My brand new iphone XR still giving me issues, Apple has no real solution for this BS message, it is ALWAYS something with Apple and Itunes. I swear everytime something works great they turn around and f%*@#( it up again!!! FIX IT APPLE !!!! I do not have time to sit on the phone for 1 hour to get nowhere!!!!!

Peazy1

Level 1

19 points

Dec 3, 2018 6:41 AM in response to snikka55

Agreed! Same problem, but this worked for me.. In terminal run this: "sudo softwareupdate --clear-catalog"

Clears the catalog URL back to defaults. iPhone connects properly and no popup/installation failure.

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What software update is needed to connect to iPhone 7?