mail app quits when Gmail is an active account

When I have my Gmail account active on my MacBook Pro, the mail app quits. This started about a month ago and prior to that, I did not experience any trouble with my Gmail account. I opened a trouble ticket with Apple and the last thing I heard from them is that the Apple mail app and Google's Gmail do not like to interact with each other. Now the only way I can get my Gmail is through a web browser. Any ideas?

MacBook Pro with Retina display, mocOS 10.13.5

Posted on Jul 11, 2018 5:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2018 7:56 PM

You can try this.


Do a backup, preferably 2 on 2 separate drives.


Quit Mail.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.


Mail crashing


Crashes/quits unexpectedly

20 replies

Jul 15, 2018 6:15 AM in response to Eric Root

EtreCheck version:4.3.5 (4D039)

Report generated:2018-07-15 08:03:42

Download EtreCheck from https://etrecheck.com

Runtime:2:59

Performance:Excellent


Problem:Apps are crashing

Description:

Mail quits


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,5

1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM -Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 523


Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - Macintosh HD (APFS) 500.07 GB (248.46 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB (21 MB used)

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 500.07 GB (2.15 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (248.75 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 500.07 GB (248.75 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en4: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 1.69 (1 min ago) 2.66 (5 min ago) 2.60 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/org.serviio.server.plist

Executable: /bin/bash /Library/Application Support/Serviio/bin/serviio.sh

Details: Exact match found in the whitelist - probably OK


Safari Extension: SafariDS


32-bit Applications:

9 32-bit apps


Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]161 Apple tasks
[Running]122 Apple tasks
[Other]3 Apple tasks


System Launch Daemons:

[Not Loaded]40 Apple tasks
[Loaded]169 Apple tasks
[Running]127 Apple tasks


Launch Agents:

[Loaded]org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Other]com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running]com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22)


Launch Daemons:

[Running]com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-19)
[Running]com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25)
[Loaded]org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Running]org.serviio.server.plist (? 16e32f40 - installed 2018-05-29)
[Running]com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09)
[Loaded]com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11)
[Loaded]com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-08-03)


User Login Items:

iTunesHelper Application (Apple - installed 2018-07-13)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

NETGEARGenie Application (? - installed 2018-07-13)

(/Applications/NETGEARGenie.app)


Internet Plug-ins:

Silverlight: (installed 2016-06-29)

FlashPlayer-10.6: (installed 2018-07-10)

Flash Player: (installed 2018-07-10)

QuickTime Plugin: (installed 2018-07-13)

PepperFlashPlayer: (installed 2018-07-11)


Safari Extensions:

SafariDS.safariextz - Unknown (installed 2017-08-19)


3rd Party Preference Panes:

Flash Player (installed 2018-06-25)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
NETGEARGenie?16/Applications/NETGEARGenie.app
Google Chrome (2)Google, Inc.14
Google Chrome Helper (11)Google, Inc.12
WindowServerApple9
kernel_taskApple4


Top Processes by Memory:

Process (count)SourceRAM usageLocation
Google Chrome Helper (11)Google, Inc.1.60 GB
kernel_taskApple1.52 GB
mdworker (34)Apple953 MB
com.apple.WebKit.WebContent (8)Apple816 MB
Google Chrome (2)Google, Inc.693 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
NETGEARGenie?12 MB23 KB/Applications/NETGEARGenie.app
mDNSResponderApple6 MB2 MB
MailApple2 MB19 KB
MailApple1 MB9 KB
apsdApple123 KB174 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
NETGEARGenie?171/Applications/NETGEARGenie.app
WindowServerApple2
Google Chrome Helper (11)Google, Inc.1
Google Chrome (2)Google, Inc.1
launchdApple1


Virtual Memory Information:

Available RAM3.40 GB
Free RAM25 MB
Used RAM12.60 GB
Cached files3.37 GB
Swap Used70 MB


Software Installs (past 30 days):

NameVersionInstall Date
Numbers5.02018-06-18
Pages7.02018-06-18
Keynote8.02018-06-18
MRTConfigData1.352018-06-25
Gatekeeper Configuration Data1472018-07-09
Adobe Flash Player30.0.0.1342018-07-10
Adobe Pepper Flash Player30.0.0.1342018-07-11
Google Earth1.2.10.1052018-07-12
iTunes12.82018-07-13


End of report

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mail app quits when Gmail is an active account

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