since the update I am losing wifi connection , I would be browsing the internet or watching YouTube then bang no internet I then after switch the phones WiFi off and on again and no my internet is fine due to working ok on other devices that’s not running iOS
MacBook Pro
helpme705 wrote:
Same issue here with iPhone 6, I have a very weak or no WiFi connection since the update to 11.4.1 funny thing my wife has the same phone and hers works fine after the update (at least the WiFi). I put them side by side in my basement and her phone finds two strong signals mine fines none.
Since that is the case, then it would be a good idea to determine if your issue is caused by corrupted data or an app or Setting, or if it is possible a hardware issue. To do this, back up your device to iTunes or iCloud, then erase it. When you see the Hello screen, set it up, but when it asks if you want to do it from a backup, choose to set it up as new.
Once it is set up, if you are not already signed in to your Apple account in Settings, do that.
Then do the basement reception check again to see how the two phones compare.
If the problem is gone, then you know it is related to your data or your apps or Settings, so you would need to manually set up the device. Signing into iCloud would have sync'd your iCloud data, and you can download your purchased media via the iTunes and the App Store.
If the problem is not gone, then you should take it into Apple (in the "clean" that you were testing under), and have them look at the device to see if they can determine the cause of the issue.
How to back up to iCloud or iTunes
Restore from an iCloud or iTunes backup - Apple Support
Best,
GB
Talked to apple support yesterday, they make me do some test, then they told me to run a diagnostic in Settings > Privacy > Analytics and tap "Start Diagnostics With Apple Support.".. They told me that everything came back OK with the diagnostic, so the issue doesn't appear to be hardware related.
Finally they asked me to de a complete restore and reinstall ios 11.4.1 .. but didnt work either.. seems like an iOS bug they dont want to fix..
When I first posted it wasn't clear that there was a novel issue with 11.4.1. Since then it seems that Apple have taken that on board and have investigated the problem. Hopefully there will be a new build soon that addresses it. In the meantime it cannot hurt to use Feedback - iPhone - Apple to let Apple know that you are affected too.
tt2
I have exactly the same problem. I bought one of the very early iPad professional. I tried resetting the network connections and rebooted the modem and Router. this made no difference. So I copied my iPad data on iTunes and reset everything back to factory settings. I still also had the same problem. So I went to an Apple Store and they swapped my original iPad for a new one, but this was one of the early ones that had not been sold. I then went back to iTunes and uploaded all my old data. Again I had exactly the same problem, but this time with a brand-new iPad. I have to say though that this is one of the original early iPads professionals. I am going back to an Apple Store again to see what they can do. At the moment my iPad loses Internet connection about every 5 to 10 minutes. I wonder if people are having this problem with newer versions of the iPad professional. I have never had any problems with my iPad losing Internet connection until I upgraded to 11.4.1.
Well I must say things are better after I did a re-install. My phone now finds two strong signals in the basement where it found none before the re-install. Phone seems to work better all around, thanks so much for your help, I will keep you posted with any changes.
I phoned Virgin Media Technical Support yesterday, I said I'm having trouble and it's a well known issue on the apple and VM forums. I asked for a super hub 3 and without a fuss they agreed to send me one for free.
Will try it out in the next couple of days
I'm not sure this is a good idea. The problem is clearly not just with the Virgin Superhub 2, there are people in North and South America with this problem too, and people in the UK who do not have Virgin. So it is an Apple problem. Moving to the Superhub 3 may solve the problem (probably uses a different chip set), but two Virgin engineers have advised me not to swap from Superhub 2 to Superhub 3 as it is not so good. So it might be best to wait for the Apple fix. Your choice though.
Hi
Same here - tried absolutely everything. Have virgin wifi and because my children who have super hub 3 ( I had super hub 2) have had no issues i paid £20 to virgin for a super hub 3. Installed today and back to normal - no wifi issues up to now???? Good luck
That's because very few iPhone 6 (or other iPhone) users have had this issue in the US.
It seems to mostly be an issue with certain routers from certain manufacturers like the Virgin Hub mentioned in many of these posts.
Hi, save yourself all the hard work. Get rid of the Apple Airport(s) of any variety, as I did today. Worked like magic. 🙂 Installed latest Netgear in an hour. Whew! My HP pc, iPad Pro, iPhone7, PwC iPhone 6, Laptops, etc, etc, all are happy.
I’m happy.
Didn’t mean downgrade but to redo the update on iTunes just in case I had problems with the download through WiFi
Maybe a clue to apple... tried everything nothing works but turning bluetooth off and back on is a temporary fix as well as wi-fi. Something screwed up in last update.
I had exactly the same issue and a rollback to 11.4 fixed it for me too!
It would be nice if someone from Apple answered this or at least admitted the issue is real!
The silence form Apple is deafening!
I have had the same problem on the family’s two iPhone SEs. Apple Support advised to go to Settings and do a complete reset. It seemed to work initially and we closed the call. But when we tried the phones an hour later the problems were back. Grr!
Had a call from Apple Support! They re aware of the problem (reading this forum) and trying to collect more info. They asked me a lot of questions and finally wanted me to install a profile (legit) and monitor the wifi connection. I have a case number so i will check it with apple first but i can confirm its official.. hope this help to solve the issue..if anyone recieve another call comment here please..
I have this same issue with two iPhone 6S’s and an iPad Pro it has to be something to do with a security update and the superhub 2 (virgin) however we don’t get the issue on a iPhone 8 Plus and the smaller iPad Pro 😖😣
ios 11.4.1 WiFi issue
