ios 11.4.1 WiFi issue

since the update I am losing wifi connection , I would be browsing the internet or watching YouTube then bang no internet I then after switch the phones WiFi off and on again and no my internet is fine due to working ok on other devices that’s not running iOS

MacBook Pro

Posted on Jul 14, 2018 1:27 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2018 10:34 AM

helpme705 wrote:


Same issue here with iPhone 6, I have a very weak or no WiFi connection since the update to 11.4.1 funny thing my wife has the same phone and hers works fine after the update (at least the WiFi). I put them side by side in my basement and her phone finds two strong signals mine fines none.


Since that is the case, then it would be a good idea to determine if your issue is caused by corrupted data or an app or Setting, or if it is possible a hardware issue. To do this, back up your device to iTunes or iCloud, then erase it. When you see the Hello screen, set it up, but when it asks if you want to do it from a backup, choose to set it up as new.


Once it is set up, if you are not already signed in to your Apple account in Settings, do that.


Then do the basement reception check again to see how the two phones compare.


If the problem is gone, then you know it is related to your data or your apps or Settings, so you would need to manually set up the device. Signing into iCloud would have sync'd your iCloud data, and you can download your purchased media via the iTunes and the App Store.


If the problem is not gone, then you should take it into Apple (in the "clean" that you were testing under), and have them look at the device to see if they can determine the cause of the issue.


How to back up to iCloud or iTunes


Restore from an iCloud or iTunes backup - Apple Support


Best,


GB

215 replies

Jul 29, 2018 11:03 AM in response to yorkshirejoe

Adding my experience to the list and thanks to SiHancox for pointing out this thread.

I posted my experience here: Re: iPhone SE, 11.4.1, network disconnect
Basically this problem affects my iPhone SE, iPod 6th gen but NOT my iPad Pro 9.7

Wifi will drop even momentarily and when both devices reconnect to my network the connection is not the same i.e.: Home app reports iDevices' Socket not responding, Call to Nearby devices does not work. Toggling Wifi on/off resets the connection and everything works properly.

Apple, you know my number 😉

Jul 31, 2018 2:08 PM in response to yorkshirejoe

Ok for the WiFi dropping had nothing to do with your device, double check your MODEM maybe is getting OLD or to much connection going on in your home maybe 10+ more people is using your WiFi lot of traffics creating a bottle neck that's why your connection keep dropping or loosing I end up buying and Apple Extreme Airport and also have my local phone company to upgrade my MODEM, I have 5 Mac's, 5 iPhones, 2 AppleTV, 5 USB External Hard Drive with Ethernet Cable, 2 WiFi Canon Printer all connect to the same NETWORK with direct cable and WiFi mix and match using a pass through to the Apple Extreme Airport I don't have any issue at all.

Aug 1, 2018 7:54 AM in response to yorkshirejoe

My wife’s iPhone 6 has the issue after 11.4.1 update that the device doesn’t allow to activate wifi; it is always deactivated. I had several hours calls with the customer service and finally i went to an Apple store in Munich today; the device has „panic“ logs which should be related to the hardware/board.

I don’t see the need buying another phone because of the software update.

I was told that I could reset the device but if wifi still doesn’t work, I cannot connect to iTunes, so I always see the welcome screen.

It is annoying!!!

Aug 1, 2018 11:11 PM in response to gail from maine

Hey All - Apple from Austin TX called me up and we set up diagnostics on my 6SPlus - we captured the issue, the developers apparently fixed it last weekend and we hope to see the fix in the next version of the iOS. For now I got more data for my phone since 4G works fine - I do suspect it was a dual band issue (802.11.G and A band). There is hope on the way on this. Hope that helps.

Aug 28, 2018 2:55 PM in response to chelynnah

Just to update that what turned up today from VM was, in fact, a Superhub 3. So all hooked up and running and touch wood no issues for the last 9 hours. Not a single dropped connection, and in fact my speed is better than it’s ever been. So fingers crossed that the new battery on my iPhone 6s and the new VM router have solved all the problems that appeared to come with the iOS 11.4.1 update.

Aug 30, 2018 2:29 AM in response to annfromleicester

That is disappointing. I contacted Virgin about reducing my monthly fees - we've been customers for over 10 years. When I asked what else they could do for me, the guy offered me a free hub upgrade without any prompting. I think it really depends on who you speak to. Choose the "thinking of leaving virgin" option when you call and you often get better service. Maybe don't mention the reason why you want the upgrade, as they'll quite rightly refuse (this is not their fault) but they may offer you something if you call about another matter and ask what else they can do. btw I can confirm that the hub 3 upgrade has fixed the wifi problem for me, so worth persuing!!

Jul 19, 2018 2:46 PM in response to yorkshirejoe

It seems based on the posts that the issue mostly appears on iPhone 6 series (and some iPads).


In my case I have tried the following:


- forget wifi and reconnect

- Mono Band router 2.4

- Dual Band router.

- Routers and all wifi devices restarted

- Auto Join enable or disable

- Reset network settings on my iPhone 6s

- Turn off/turn on iPhone.

- Change DNS

- Reset DNS

- I am tired and need a drink ...


In short this is what is happening with my iPhone 6s: The phone connect and disconnect from wifi all the time (from the same physical position). It appears (speculation) that some apps get confused by that and from this point on there is buildup of problems. In my case, I heavily using home kit devices and since the upgrade from 11.4 to 11.4.1, the home kit devices lose their connection to the phone and I have to shutdown and restart the wifi on the phone.


Until the moment that the phone is awake the Homekit works fine. If the phone goes to sleep home kit loose communication with the devices (and the home kit devices are all up too date and they work phone with other devices).


I am short of ideas ...


regards

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ios 11.4.1 WiFi issue

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