ios 11.4.1 WiFi issue

since the update I am losing wifi connection , I would be browsing the internet or watching YouTube then bang no internet I then after switch the phones WiFi off and on again and no my internet is fine due to working ok on other devices that’s not running iOS

MacBook Pro

Posted on Jul 14, 2018 1:27 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2018 10:34 AM

helpme705 wrote:


Same issue here with iPhone 6, I have a very weak or no WiFi connection since the update to 11.4.1 funny thing my wife has the same phone and hers works fine after the update (at least the WiFi). I put them side by side in my basement and her phone finds two strong signals mine fines none.


Since that is the case, then it would be a good idea to determine if your issue is caused by corrupted data or an app or Setting, or if it is possible a hardware issue. To do this, back up your device to iTunes or iCloud, then erase it. When you see the Hello screen, set it up, but when it asks if you want to do it from a backup, choose to set it up as new.


Once it is set up, if you are not already signed in to your Apple account in Settings, do that.


Then do the basement reception check again to see how the two phones compare.


If the problem is gone, then you know it is related to your data or your apps or Settings, so you would need to manually set up the device. Signing into iCloud would have sync'd your iCloud data, and you can download your purchased media via the iTunes and the App Store.


If the problem is not gone, then you should take it into Apple (in the "clean" that you were testing under), and have them look at the device to see if they can determine the cause of the issue.


How to back up to iCloud or iTunes


Restore from an iCloud or iTunes backup - Apple Support


Best,


GB

215 replies

Jul 19, 2018 11:57 AM in response to yorkshirejoe

Hi,we have the same problem with 3 devices,IPhone 6s+,IPhone 6s and a IPad Air 2,have been on the phone to Apple support twice and no solution.


It is even more annoying when these technical advisors tell you it’s your WiFi that’s the problem.


Please could everyone contact Apple support and make them aware of this.


The problem is update 11.4.1,nothing else,now please get it fixed Apple as this is not acceptable.

Jul 20, 2018 10:58 PM in response to rlt0003

I would say it’s definitely an Apple problem as everyone‘s device was working before the update was applied,dual band router or not.


I recevied the email also and I’m going to try and send them the data.

At least now there does seem to be an interest from Apple of the issue they’ve created.


I will also reply to email I have from senior advisor I spoke to the other evening and try and arrange another call back from him.It’s an exhausting process going through various attempts to fix this but I want this sorted as we have 3 devices affected by this update.

Jul 21, 2018 2:46 AM in response to Amir-Ali ADLE

Yeah , I received the same email.


I'm not about to install 11.4.1 again just to prove an issue , as it messes everything up again!


And doing as they ask under 11.4 will prove nothing.


The person writing the email is obviously not English as the grammar is all over the place and this adds to the uncertainty for me.


I've emailed apple support asking for confirmation of its authenticity.

Jul 21, 2018 8:01 AM in response to yorkshirejoe

I have this problem too. iPhone 6s. Happened when updated to 11.4.1. Now wifi keeps dropping regardless of where I connect. It is therefore not a problem with my internet, it is a problem with the update. The only way to use wifi is by switching the wifi on and off and then I only get a very short time for it to work. Have tried it in many locations and always same result. Please fix this as soon as possible, really not acceptable

Jul 22, 2018 3:45 AM in response to sparkyit

Just a thought and a little off topic but might be useful nevertheless, could you request while communicating with John Arvie that he gets someone in Apple to update us on how they usually make contact when requesting information of this nature and what we should be looking out for, similar to Banks telling us not to click links or phone enclosed numbers etc.


The reason I ask is that when comparing this phishing mail to a few legitimate ones I’ve received in the past it looks very similar, frighteningly good in fact, and the only way I would suspect it’s not “official” is that the request didn’t also appear in the Bug Report Site or the process wasn’t instigated by me by opening a case, something the average person might not be aware of.


If you manage to get a reply, and I would like to think you will because the use of a config file makes this high risk in my book, could you please post.


Thanks in advance.

Jul 22, 2018 6:07 AM in response to yorkshirejoe

I'm having the same issues, i've tried re-setting my hub, my network connections, nothing makes a difference, it was working fine until the 11.4.1 update now i struggle to connect to facebook, ebay etc, messenger images buffer for several minutes, it's very frustrating. All other devices connected to wifi are working fine, just my phone and now my son's since he too has updated to 11.4.1

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ios 11.4.1 WiFi issue

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