Mail Preferences only shows signature?
My MacBook mail is messed up (most goes to trash).
Clicking Preferences brings up Signature Box with
no option to input anything? Help
Question marked as
User profile for user:
chuck_3rd
User level:
Community Specialist
Hey Olaf!
Thanks for stopping by the Apple Support Communities. From your post, I understand that you're unable to access your email, as most get sent directly to Trash in the Mail app on your MacBook Pro. Further, if you attempt to get into the Mail Preferences, it will only open to the Signature tab, and won't let you change to any other options. I'm happy to help!
First, to address the issue with Mail Preferences, I suggest the following:
Have a good day!
Thanks for stopping by the Apple Support Communities. From your post, I understand that you're unable to access your email, as most get sent directly to Trash in the Mail app on your MacBook Pro. Further, if you attempt to get into the Mail Preferences, it will only open to the Signature tab, and won't let you change to any other options. I'm happy to help!
First, to address the issue with Mail Preferences, I suggest the following:
- Quit the Mail app: macOS Sierra: Quit apps, then restart your Mac: How to turn your Mac on or off - Apple Support. Once you've done that, hold the shift key on your keyboard while reopening Mail. Check to see if the Mail Preferences pane will open. If not,
- Boot to safe mode, and see if you can access Mail Preferences there: Use safe mode to isolate issues with your Mac - Apple Support. If the issue continues,
- Create a new user account on your Mac, log into your email account, and see if you can access the Mail Preferences: How to test an issue in another user account on your Mac - Apple Support.
Have a good day!
