mac mail not working with Spectrum

Balderdash!

You are having success with your iPad (you said?)

OK. I just tested one of my roadrunner accounts from Thunderbird

• sent to a YahooMail account
• sent to "self" = same account as sending from
• sent to another roadrunner account

ALL went to Sent folder with no alerts

ALL FAILED to arrive in TBird

I still cannot find ANY reporting that says Spectrum no longer supports email clients

I searched Spectrum.com for "mail"

Spectrum.net Adding a New Email Account in Apple Mail

Adding a New Email Account in Apple Mail

Add New Account

Note: Your steps and screenshots may vary slightly based on your version of OS X.

1. Open Apple Mail, located in your Applications folder or the dock at the bottom of your screen.
2. Select Mail at the top of your screen, and then choose Preferences from the drop-down menu.
3. Select Add Account to create a new account.
4. Choose from the mail clients listed and then select Continue.

   Note: To add your Spectrum email account, choose Add Other Mail Account... from the list.

1. Enter the following information and then select Create.
   • Full Name: The name that will appear in the From field of your emails.
   • Email Address: Your complete Spectrum email address (including @charter.net).
   • Password: The password for your Spectrum email account.
2. You'll be prompted to configure your Spectrum email account manually. Use the information below to complete the required fields and finish the new email account setup.

Note: The following settings are required for setting up your Spectrum email on a laptop or desktop computer, smartphone, PDA, tablet, eReader or other mobile device.

Incoming Mail Server

• Account Type: IMAP
• Mail Server: mobile.charter.net
• Username: Full Spectrum email address (including @charter.net)
• Password: Spectrum email password (This field should automatically populate)

Outgoing Mail Server

• SMTP Server: mobile.charter.net
• Choose Use only this server.
• Select Use authentication.
• Username: Full Spectrum email (including @charter.net)
• Password: Spectrum email password

See Apple's support site for more information about setting up and using different email accounts in Mail.

Top

Email Settings

• Username: This is your full Spectrum email address.
• Password: This is the password you use to sign into your Spectrum email account.
• SSL: This setting should be ON for both SMTP and IMAP.
• Protocol: IMAP
• Incoming Email Server: mobile.charter.net
• Port: 993
• Outgoing Email Server: mobile.charter.net
• Port: 587
• Requires Authentication: Yes, or checked

Note: Using both IMAP and POP simultaneously or using POP across multiple devices can cause error messages when trying to send, receive or access new email such as the following: "The mail server denied access to your account because another mail client was using it." To avoid these errors, we recommend using IMAP on all devices. Learn more about switching from POP to IMAP.

It seems to me that they may be giving you the cold shoulder because they have screwed the pooch and do not want to admit it

I will call Spectrum myself in a minute

I find nothing online regarding Spectrum "abandoning" Apple Mail or Mac OSX Mail

What I DO find is several links from Spectrum and TWC websites on "how to setup"

Here's the MacMail portion of one comprehensive "manual setup" page - like I said, it should "get" settings FROM the server when adding a new account (adding one BACK)

Macintosh OSX Mail

1. Click the Mail icon in the Menu bar.
2. Select Preferences from the Mail dropdown.
3. In Preferences, click the Accounts icon.
4. Click + at the bottom of the Accounts list to create a new account.
5. Enter your Full Name, Email Address and Password.
6. Click Continue.
7. Select POP or IMAP in the Account Type dropdown.

   Note: Using both IMAP and POP simultaneously or POP across multiple devices can cause connection/mail synchronization error messages when trying to send, receive or access new email such as the following:

   “The mail server denied access to your account because another mail client was using it.”

   To avoid these errors, we recommend using IMAP on all devices. For more information on IMAP and POP, please review our Internet FAQ section.

8. Enter your server settings:
   • POP settings:
     • Account Type: POP or POP3
     • Incoming Mail Server: mail.twc.com
     • Incoming Server - POP3 port: 995
     • Outgoing Mail Server (SMTP): mail.twc.com
     • Outgoing Server - SMTP port: 587
     • Inbound & Outbound User Name: Enter full email address
       • johndoe@[division].rr.com
       • johndoe@roadrunner.com
       • johndoe@twc.com
     • Inbound & Outbound Password: Email Password (same as Web Mail)
     • SMTP Server Requires Authentication: Checked
       
   • IMAP settings:
     • Account Type: IMAP
     • Incoming Mail Server: mail.twc.com
     • Incoming Server –IMAP port: 993
     • Outgoing Mail Server (SMTP): mail.twc.com
     • Outgoing Server – SMTP port: 587
     • Inbound & Outbound User Name: Enter full email address
       • johndoe@[division].rr.com
       • johndoe@roadrunner.com
       • johndoe@twc.com).
     • Inbound & Outbound Password: Email Password (same as Web Mail)
     • SMTP Server Requires Authentication: Checked
9. Click Continue.
10. Check Take account online and click Create.
11. To get new messages, click the Mail icon in the upper left corner.
12. To edit your account information, select Preferences from the Mail dropdown.
13. Click the Accounts icon and select the email account you want to edit.
14. To edit the POP Server Address, enter the correct address in the Incoming Mail Server field. Note: If you delete the POP Account settings, all of the email associated with the account will be deleted. To edit the SMTP Address, click Edit SMTP Server List in the Outgoing Mail Server dropdown.
15. Double click on the SMTP Server Address for the account you want to edit and enter the correct address.
16. Click on the Advanced tab to make changes to the SMTP Port and set up SMTP Authentication.
17. When finished, click OK.

https://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html

cahvah wrote:

( just installed Airmail3 and have the same problem).

This makes it sound like you do not have the correct setting in you SMTP.

Did you try running the Connection Doctor? Mail>Window>Connection Doctor

Did you talk to Spectrum Support for the correct server settings, maybe a port number has changed on their end?

If the account is IMAP, all of your custom folders are actually on the server = represented on your Mac & iPad identically

You can safely delete the account from MacMail and add it back again = all the content will be there (just like it is on your iPad)

I would delete & add back = IF it is IMAP = NOT POP3

If you are "worried" - compare your AppleMail folders & their contents to what you see on that account's WebMail page

If they match, you can safely delete and add it back as a "new" account in AppleMail > then all of the folders/contents should magically reappear

If this is any consolation, here is before delete and after add back from my "test" roadruner account

"Client info" is not in AppleMail but rather in Contacts app - OR - are you referring to the "previous recipients" list?

What bugs me is that my test messages were only DELAYED.

I tested yet again from RR account to YahooMail account

• in SENT folder
  • local in TBird
  • webmail
• Has NOT shown up in YMail 55 minutes later!

Something is wonky

Tested AGAIN sending to "self" (same account as sending account), another RR account - AND = a Gmail account

• self = no bueno = it came > 7 minutes delayed (but timestamps for sent & received only off 3 minutes)
• other RR account = no bueno
• Gmail = received almost INSTANTLY!

Anyway, SPECTRUM and APPLE are LYING (sometimes)

OK.

Lemme get it straight.

You sent a message from Webmail page to yourself (same account) & it did NOT show up in your Webmail Inbox much less in the AppleMail account?

If that is true, the answer to your question, "So it's my email client, right?" is NO - it is problem at Spectrum's end.

Although it seems silly, the way that ANY trouble ticket is opened at Spectrum is to book a service technician VISIT - even though it is clear that there is no equipment problem = just how they do it.

One advantage to the tech present is that you can show them what should work and does not. Another is that they have a way to enlist in-house help in solving issues that phone specialists do not.

Fingers crossed for you

FWIW, I ran an identical test in Webmail - LOOPed to same account

DID NOT arrive as of 10 minutes later

I have Spectrum - from TimeWarner (which is "roadrunner") = username @ state abbr . rr . com

When I used my OLD Mac Powerbook, I used MS Entourage email client.

If I recall correctly, all the email accounts I used - YahooMail, Gmail & Hotmail - required using the Roadrunner SMTP server to SEND mail from the accounts for POP3

I now use Thunderbird email client on a PC.

All of the accounts are set up "automatically" from within Thunderbird - TBird "gets" server settings from the email services when setting up IMAP

I have no problems - unless a service does something wonky without telling me about it (Yahoo has gone wacky several times & Gmail did it intentionally once = something about "untrusted" apps or something that required visiting webmail setting and flipping a switch)

If I were you, I would pick a service & delete it from your Mac Mail - then add it back utilizing the "automatic" get settings function - then see what happens

Automatically manage connection settings in Mail on your Mac - Apple Support

cahvah wrote:

Thanks. Having a home business means all kinds of advertising...business cards, banners, letterhead, etc, etc with my current email address. Changing that can be a horror show and I risk losing contact with clients. Grrr. TWC on it's own was not perfect, but I never had the problems I now have since Spectrum took it over.

Understood— however It is not a show stopper, nor does it have to be a "horror show"

Most email services have an automatic forward option server side. You may be able to set this up yourself or ask Spectrum Support about this and forget about it. No more interaction with Spectrum email servers client side.

The last thing you want to do is monkey with web browser mail, or an unpredictable flakey email provider.

You can get set up with an email provider that works (for one example gmail ) and start using that. Slowly phasing out correspondence with the old email address or not. With the forward in place you lose nothing—this does not mean you have to continue to use that old email address or change print material.

I too have 4 different business/ multiple email addresses/Print material/Websites— you are not alone, and you are not re-inventing the wheel. Seek help if you need it to manage these digital options.

I have some 14 different emails address all forward to one dominant account— all I have to do is press one button, check the one dominant account, nothing lost, nothing easier.

The built in Mac Mail.app allows for using multiple emails to send and/or reply automatically, multiple signatures w/ options, multiple accounts— make it work for you—not against you.

good luck

Maybe?

Why not try converting POP to IMAP?

Save what's on your Mac now instructions within this old article - you will end up with an "archive"

How to convert a POP email account to IMAP | Macworld

https://www.macworld.com/article/1165600/software-web/how-to-convert-a-pop-email -account-to-imap.html

Try a different email provider/host different from Spectrum. Like a free gmail account and see.

It sounds like a server problem with Spectrum, not a Mac Mail.app problem

Write down an "elevator pitch" - a summary that takes under a minute to tell - you may have to repeat it several times

Boiled down, your iMac fails with all email clients where your other devices work fine.

MUST be UserAgent related (but don't lead with that part)

To see what UserAgent is being used,

1. select a message in your sent folder
2. "view" the message source
3. look for a line item in the header that looks like this

User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1

Yours should have values for MacOS & show your AppleMail version (other email clients as last value if you check them too)

The Spectrum Apple Mail situation has been noticed as possibly problematic for a while:

Spectrum/Charter MacOS Mail Doesn't Work (this from 2017)

I have Spectrum also but because of this I only use its web mail interface to do mail with that account. I rely mostly on other accounts (gmail, earthlink) for email and have used Apple Mail for all of them, including a work one that uses Microsoft Exchange IMAP.

Since it is fairly easy to get email from other free service providers that work fine with Macs, there is no reason to use Spectrum if theirs is unreliable with Apple Mail.