Level 1

11 points

mac mail not working with Spectrum

I am running high sierra V 10.13.5 on an imac. Since spectrum took over Time Warner Cable I have had intermittent problems sending emails. Now nobody receives my mail even though it shows up in my sent folder. The only thing I can see in settings is the incoming user name has the first letter lower case and the outgoing is upper case. Other than that, I can see nothing...the settings are all correct. Apple support today told me there was an email that said Spectrum no longer supports mac mail, but my ipad works fine. I run a home business, so I have years and years of emails in macmail...Any suggestions?

iMac

Posted on Jul 17, 2018 5:33 PM

Top-ranking reply

ChitlinsCC

Level 7

20,990 points

Posted on Jul 18, 2018 2:18 PM

Balderdash!

You are having success with your iPad (you said?)

OK. I just tested one of my roadrunner accounts from Thunderbird

sent to a YahooMail account
sent to "self" = same account as sending from
sent to another roadrunner account

ALL went to Sent folder with no alerts

ALL FAILED to arrive in TBird

I still cannot find ANY reporting that says Spectrum no longer supports email clients

I searched Spectrum.com for "mail"

Spectrum.net Adding a New Email Account in Apple Mail

Adding a New Email Account in Apple Mail

Add New Account

Note: Your steps and screenshots may vary slightly based on your version of OS X.

Open Apple Mail, located in your Applications folder or the dock at the bottom of your screen.
Select Mail at the top of your screen, and then choose Preferences from the drop-down menu.
Select Add Account to create a new account.
Choose from the mail clients listed and then select Continue.
Note: To add your Spectrum email account, choose Add Other Mail Account... from the list.

Enter the following information and then select Create.
- Full Name: The name that will appear in the From field of your emails.
- Email Address: Your complete Spectrum email address (including @charter.net).
- Password: The password for your Spectrum email account.
You'll be prompted to configure your Spectrum email account manually. Use the information below to complete the required fields and finish the new email account setup.

Note: The following settings are required for setting up your Spectrum email on a laptop or desktop computer, smartphone, PDA, tablet, eReader or other mobile device.

Incoming Mail Server

Account Type: IMAP
Mail Server: mobile.charter.net
Username: Full Spectrum email address (including @charter.net)
Password: Spectrum email password (This field should automatically populate)

Outgoing Mail Server

SMTP Server: mobile.charter.net
Choose Use only this server.
Select Use authentication.
Username: Full Spectrum email (including @charter.net)
Password: Spectrum email password

See Apple's support site for more information about setting up and using different email accounts in Mail.

Top

Email Settings

Username: This is your full Spectrum email address.
Password: This is the password you use to sign into your Spectrum email account.
SSL: This setting should be ON for both SMTP and IMAP.
Protocol: IMAP
Incoming Email Server: mobile.charter.net
Port: 993
Outgoing Email Server: mobile.charter.net
Port: 587
Requires Authentication: Yes, or checked

Note: Using both IMAP and POP simultaneously or using POP across multiple devices can cause error messages when trying to send, receive or access new email such as the following: "The mail server denied access to your account because another mail client was using it." To avoid these errors, we recommend using IMAP on all devices. Learn more about switching from POP to IMAP.

It seems to me that they may be giving you the cold shoulder because they have screwed the pooch and do not want to admit it

I will call Spectrum myself in a minute

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68 replies

ChitlinsCC

Level 7

20,990 points

Jul 21, 2018 10:44 AM in response to cahvah

Test the FWDing of SpectrumMail to Gmail before the tech arrives?

If you are lucky, FWDing may not have the same problem as SENDing (I would not hold my breath though)

See if this helps...

CHANGE Default SENDING account in Mac Mail

Go to menu Mail > Preferences
Click on “Composing”
Select the account you would like as default under “Send new messages from:” (or Send new mail from:) – this is under “Addressing:”)
Close the preferences window.

Found with Google > set default send account in Apple Mail <

ChitlinsCC

Level 7

20,990 points

Jul 18, 2018 10:03 AM in response to cahvah

Another important piece of data = on what date (time?) did this start?

This MAY jog the memory of an upper level tech = "Oh! That's when we did such-and-such!"

ChitlinsCC

Level 7

20,990 points

Jul 18, 2018 3:36 PM in response to cahvah

If your "senior tech" was anything like MINE, they are not all that senior

She actually told me what they are "allowed" to say and do.

check port numbers
refer to developer of app (email client)

She could not - or would not - admit that the only place that a change could have occurred was at the roadrunner server end

Since Spectrum seems unwilling or unable to get to the bottom of this - it is gonna be up to a VERY senior Apple engineer to get to the bottom of this

I have actually spoken with a senior ENGINEER on 3 occasions in all my years of Mac use

The Apple engineer can pull "corporate" strings to get this figured out

Did Apple Support give you a trouble ticket number?

cahvah Author

Level 1

11 points

Jul 18, 2018 4:45 PM in response to cahvah

Well, we have an answer from Apple Senior Support:

Patrick

I am sorry to say that we are no longer able to support Spectrum with MacMail. My best recommendations here Marcia is to contact Spectrum for assistance with this.

Patrick

As much as we would like to help this is not without our scope and you will need to reach out to the email service provider.

Patrick

within*

Cahvah

YIKES!!!

My hope was that Apple could do something to put some pressure on Spectrum

Patrick

I wish I had a better answer for you here but they should be able to provide you more details.

Patrick

I wish we had that capability but it would be based on their server capabilities.

Cahvah

Well!!! I guess that explains it!

so much for Mac Mail...

very disappointing

Patrick

I’m not certain why they have chosen to not update their servers to work within MacMail Marcia but I can assure you this was not a choice Apple has made.

Patrick

Of course, I am sorry you are being affected by this. They may have some internal feedback service within their company so I would recommend seeing if they have a way to escalate it up within Spectrum. I am sure if enough customers happen to mention this with them they will make changes.

ChitlinsCC

Level 7

20,990 points

Jul 21, 2018 8:30 AM in response to cahvah

Good luck - you'll need it.

I still think that you should consider switching the POP to IMAP per the earlier article's instructions (make an "archive" of your POP account)

BUT

that does not address the fact that roadrunner mail is clearly broken

leroydouglas

Level 10

199,116 points

Jul 21, 2018 9:34 AM in response to cahvah

cahvah wrote:

I run a home business, so I have years and years of emails in macmail...Any suggestions?

Well, you have the patience of a Saint.

Spectrum may be your ISP, but it does not mean you have to use there email service (or non-service.)

Mail in "On My Mac" is not going anywhere— independent of any active account.

cahvah Author

Level 1

11 points

Jul 21, 2018 9:54 AM in response to leroydouglas

WOW...I have gmail. I receive those emails in my MacMail client. If I can forward my roadrunner (spectrum) email address to that and receive it all through gmail, that would be GREAT! I'll ask the tech when he is here on Monday about that. I'm also going to go to my gmail account and see what I can find there.

THANKS!

ChitlinsCC

Level 7

20,990 points

Jul 18, 2018 2:22 PM in response to cahvah

additionally

The emails in the test do NOT show up in the IMAP "Sent" folder in the webmail client at mail.twc.com

cahvah Author

Level 1

11 points

Jul 18, 2018 2:48 PM in response to cahvah

The test email I sent from airmail3 got through!!!

cahvah Author

Level 1

11 points

Jul 17, 2018 6:38 PM in response to leroydouglas

Thanks for the response! I can send from spectrum web mail or any other web mail, but nothing from any email client. ( just installed Airmail3 and have the same problem). I can receive any mail....including gmail...through Mac Mail, but can't send anything. I am totally frustrated.

cahvah Author

Level 1

11 points

Jul 18, 2018 1:40 PM in response to ChitlinsCC

Just got off the phone with "senior technical support" in my area. Response is, "I'm sorry, we don't support any 3rd party clients". This is ridiculous. I'm going to try to set up another account in Mac Mail. I can't delete the current one because it will be a major hassle to try to save all my earlier customer emails. I'm also going to contact Airmail3 support. I'm furious!

cahvah Author

Level 1

11 points

Jul 18, 2018 2:46 PM in response to ChitlinsCC

I am going to try to set up another email account within Mac Mail...one with my full name this time. I am also messaging with Airmail3 support. Deleted that account and set it up again...same thing. All outgoing emails go into "drafts".

ChitlinsCC

Level 7

20,990 points

Jul 18, 2018 4:17 PM in response to cahvah

I think that we may have discovered a "glitch or two" - and our calls may have spurred some action behind the Wizard of Oz curtain

The "test" messages I sent earlier have come in

The timestamps are a little confused

I'm gonna give you credit with lighting the fire earlier 😉

Test2 just now to Yahoo account arrived almost instantaneously

Let's stick a fork in it (and knock on wood that it stays fixed) 😀

cahvah Author

Level 1

11 points

Jul 18, 2018 5:31 PM in response to ChitlinsCC

The new account does work, for now anyhow. I created it so I'd have a way to send emails from MacMail and still have all my client infor and emails from years ago. It is a roadrunner account.

yeah it does sound fishy...and very disappointing!

cahvah Author

Level 1

11 points

Jul 18, 2018 11:08 PM in response to ChitlinsCC

The old account is POP3, so there are no emails on the webmail page 😟 I really don't like using webmail in any form!!

I got one email to myself to go from the new account to the old one...now it seems nothing is working. High Sierra just updated a few minutes ago, so maybe a reboot will help. CRAZY!

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mac mail not working with Spectrum