Level 1

11 points

mac mail not working with Spectrum

I am running high sierra V 10.13.5 on an imac. Since spectrum took over Time Warner Cable I have had intermittent problems sending emails. Now nobody receives my mail even though it shows up in my sent folder. The only thing I can see in settings is the incoming user name has the first letter lower case and the outgoing is upper case. Other than that, I can see nothing...the settings are all correct. Apple support today told me there was an email that said Spectrum no longer supports mac mail, but my ipad works fine. I run a home business, so I have years and years of emails in macmail...Any suggestions?

iMac

Posted on Jul 17, 2018 5:33 PM

Top-ranking reply

ChitlinsCC

Level 7

21,140 points

Posted on Jul 18, 2018 2:18 PM

Balderdash!

You are having success with your iPad (you said?)

OK. I just tested one of my roadrunner accounts from Thunderbird

sent to a YahooMail account
sent to "self" = same account as sending from
sent to another roadrunner account

ALL went to Sent folder with no alerts

ALL FAILED to arrive in TBird

I still cannot find ANY reporting that says Spectrum no longer supports email clients

I searched Spectrum.com for "mail"

Spectrum.net Adding a New Email Account in Apple Mail

Adding a New Email Account in Apple Mail

Add New Account

Note: Your steps and screenshots may vary slightly based on your version of OS X.

Open Apple Mail, located in your Applications folder or the dock at the bottom of your screen.
Select Mail at the top of your screen, and then choose Preferences from the drop-down menu.
Select Add Account to create a new account.
Choose from the mail clients listed and then select Continue.
Note: To add your Spectrum email account, choose Add Other Mail Account... from the list.

Enter the following information and then select Create.
- Full Name: The name that will appear in the From field of your emails.
- Email Address: Your complete Spectrum email address (including @charter.net).
- Password: The password for your Spectrum email account.
You'll be prompted to configure your Spectrum email account manually. Use the information below to complete the required fields and finish the new email account setup.

Note: The following settings are required for setting up your Spectrum email on a laptop or desktop computer, smartphone, PDA, tablet, eReader or other mobile device.

Incoming Mail Server

Account Type: IMAP
Mail Server: mobile.charter.net
Username: Full Spectrum email address (including @charter.net)
Password: Spectrum email password (This field should automatically populate)

Outgoing Mail Server

SMTP Server: mobile.charter.net
Choose Use only this server.
Select Use authentication.
Username: Full Spectrum email (including @charter.net)
Password: Spectrum email password

See Apple's support site for more information about setting up and using different email accounts in Mail.

Top

Email Settings

Username: This is your full Spectrum email address.
Password: This is the password you use to sign into your Spectrum email account.
SSL: This setting should be ON for both SMTP and IMAP.
Protocol: IMAP
Incoming Email Server: mobile.charter.net
Port: 993
Outgoing Email Server: mobile.charter.net
Port: 587
Requires Authentication: Yes, or checked

Note: Using both IMAP and POP simultaneously or using POP across multiple devices can cause error messages when trying to send, receive or access new email such as the following: "The mail server denied access to your account because another mail client was using it." To avoid these errors, we recommend using IMAP on all devices. Learn more about switching from POP to IMAP.

It seems to me that they may be giving you the cold shoulder because they have screwed the pooch and do not want to admit it

I will call Spectrum myself in a minute

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68 replies

cahvah Author

Level 1

11 points

Jul 21, 2018 7:25 AM in response to ChitlinsCC

Well, yesterday I sent email to myself from my spectrum webmail and never received in that same account. So it's my email client, right? I called, got into a dead line, called again and couldn't get connected to a person. I got in my car and drove to the local spectrum office. They are coming to my house on Monday. We'll see what happens then!

ChitlinsCC

Level 7

21,140 points

Jul 21, 2018 7:56 AM in response to ChitlinsCC

Woop!

testLOOP just arrived 12-13 minutes LATE

In Thunderbird - then I check WebMail

WebMail REQUIRED clicking the [Get Mail] button once

You should feel free to share this thread - MY experiences - with the tech

ANYBODY can see this as a Guest, so they could actually share the thread URL around Spectrum trouble team for reference

cahvah Author

Level 1

11 points

Jul 21, 2018 8:11 AM in response to ChitlinsCC

Thanks, I am saving all of this.

You are right...I did send from webmail and it never showed up in webmail inbox. It's in the sent folder, though. I am so tired of this. Hopefully getting this guy out here to see it for himself will help!

cahvah Author

Level 1

11 points

Jul 21, 2018 8:43 AM in response to ChitlinsCC

I plan to switch that account to IMAP, but i have one question...

Can I copy all my folders to the "Archive" folder or do I have to copy just the individual emails to it...and try to sort them out later?

cahvah Author

Level 1

11 points

Jul 21, 2018 9:37 AM in response to leroydouglas

Thanks. Having a home business means all kinds of advertising...business cards, banners, letterhead, etc, etc with my current email address. Changing that can be a horror show and I risk losing contact with clients. Grrr. TWC on it's own was not perfect, but I never had the problems I now have since Spectrum took it over.

leroydouglas

Level 10

199,344 points

Jul 21, 2018 10:15 AM in response to cahvah

Mail>Preferences>Accounts>account settings allows to add many emails to the list (separate by commas.)

Mail>Preferences>Signatures allows you to add many Signatures.

In this way you start to manage, manually or automatically from where you "Reply" to incoming mail w/ or w/out signature options.

I will say a decade ago I had to switch from the reliable old workhorse "Eudora.app" mail client. and researched about every alternative mail client on the market, and I concluded the Mac Mail client was superior to reliability, flexibility, management, and easy to migrate forward, and preserving old business email going back as far 1998.

All of this moot if you do not have a reliable email provider. The last thing you want to do is to have to fight email.

ChitlinsCC

Level 7

21,140 points

Jul 21, 2018 10:20 AM in response to cahvah

SENDing is your problem, right?

If folks send you email from your stationary address, will they even CARE - or NOTICE - that you reply from Gmail?

If you initiate a new email, will they notice Gmail - or pay attention to everything else that identifies you as you

Settings
Forwarding options
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cahvah Author

Level 1

11 points

Jul 21, 2018 10:32 AM in response to ChitlinsCC

Yes sending is my problem. I have had to reply with gmail many times in the past and can do that with MacMail so all is in one place. I will probably set up a new gmail account just for my business, but one thing at a time! Nothing is getting forwarded to my gmail account because there is something wrong with the server and nothing gets sent. For now this works.

cahvah Author

Level 1

11 points

Jul 21, 2018 11:27 AM in response to ChitlinsCC

I know the problem lies with Spectrum. I have only had this for about 5 years. Previous to that I was with a small local isp, which had its own set of problems LOL. At least for now I can send mail somehow, which is better than it was.

cahvah Author

Level 1

11 points

Jul 23, 2018 4:45 PM in response to ChitlinsCC

Well, here's the scoop....no solution yet. The technician was good, but there was nothing he could do. He made several calls to his office and ended up calling customer service and talking with a tier3 technician. He made sure that she understood that I can't send any email from web mail. I can send from my phone client (whatever client Verizon uses), but cannot send from my phone either from webmail. She initiated a trouble ticket. I should hear something in 2 to 3 days. If I don't hear anything by Wednesday or Thursday, the tech who was here gave me his supervisor's phone number and I'm to call him. At least someone now has confirmed that there is a problem on their end. I'll keep you posted.

cahvah Author

Level 1

11 points

Jul 23, 2018 5:42 PM in response to ChitlinsCC

Argh!!! When the tech was here and I tried to send an email, I had as the subject line, "test 50,000,000,000,012". Good thing he had a sense of humor!

I hope your issues get resolved. It's so frustrating!

cahvah Author

Level 1

11 points

Jul 27, 2018 9:40 AM in response to ChitlinsCC

Ok so here's my update. As of yesterday I hadn't heard from the technician's supervisor so I called him. He hadn't heard anything from the engineers yet, so he was going to check with them and call me back. Nothing yet.

I have set up an account for my business at gmail and am using MacMail to receive all 3 accounts....the roadrunner and now 2 gmail accounts. I will be phasing out the roadrunner account, changing everything over to gmail. As long as I can receive emails through Spectrum I can prolong having to order all new promotional materials for the business. What a pain. Way to go Spectrum. I'm still going to call this guy every day....every hour...if I have to. I hope your problems have improved!! It took 4 tries for my sister, who shares the house with me, to get an email sent from her Spectrum account with her PC yesterday.

ChitlinsCC

Level 7

21,140 points

Jul 27, 2018 10:00 AM in response to cahvah

"Polite persistence" is what I call it. You can sugar coat satire if it makes you feel better. 😀

Let's make assumptions, shall we.

What we know:

you mail is FUBAR
my mail is too - some slight differences
your sister's mail is intermittent

Spectrum made some change(s), that had unexpected consequences, to which they will not admit.

They MAY be working to figure out what happened due to our calls to support - and especially due to your tech visitor's efforts

If I were you, I would not make any "long term" plans for your corporate identity materials just yet. Spectrum may fix what they broke!!

cahvah Author

Level 1

11 points

Jul 27, 2018 10:15 AM in response to ChitlinsCC

Right...operative word is "MAY" be working on it.

I'm hanging onto that roadrunner account, at least for now. At least they all come to one central point...my macmail client...and that is pretty darned reliable. Stay tuned!

ChitlinsCC

Level 7

21,140 points

Jul 31, 2018 1:40 PM in response to cahvah

They got the MEMO about you...

My TV went wonky on Saturday - became part of an "outage" = 100s of 'customers' (households) affected -

Spectrum "declared" the outage resolved Sunday morning - except > me and 25 others "still to fixed" - 7 hours later, the tech answering the phone said that that group was also fixed.

I am STILL not fixed 24 hours after a tech visit yesterday afternoon - he was supposed to schedule a "maintenance" crew to do what they failed to do over Saturday night - 20 minutes ago I find out that he did not order the maintenance crew

I'd get angry, but what good would it do - whatami David against Goliath?

Staying tuned.

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mac mail not working with Spectrum