Level 1

21 points

Wallet & Apple Pay Preference Missing

I just purchased a new 2018 15 inch MacBook Pro and migrated my old info from a Time Machine Backup. All is well except the Wallet & Apple Pay Preference icon is missing in the System Preferences. This icon does show up when I switch users to Guest or create a new User. Guessing my Preferences plist from the TMB that I migrated is causing this Wallet & Apple Pay icon to be missing. I have reached out to Apple for help and they are looking into it. Anyone else have this issue?

Posted on Jul 21, 2018 2:06 PM

Top-ranking reply

JCandle

Level 1

4 points

Posted on Aug 25, 2018 8:52 AM

For ease of reading the problem can be identified by opening the Terminal app and pasting in the following command:

Code:

defaults read .GlobalPreferences PKSecureElementAvailableFlags

If Terminal responds with:

Code:

rather than the correct value of:

Code:

Then the fault is with this flag value and the following command should be pasted into Terminal:

Code:

defaults write .GlobalPreferences PKSecureElementAvailableFlags -int 3

You can check this value again by repeating:

Code:

defaults read .GlobalPreferences PKSecureElementAvailableFlags

The Wallet appeared in the System Preferences pane immediately after this command but it took me a restart to get it to accept a new card (a log out/in may have also worked).

Full credit to Einkoro, mjrit and a few others.

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78 replies

-robbie-

Level 1

8 points

Aug 16, 2018 12:45 AM in response to snog_1999

My rep was exactly opposite and pretty-much thrilled that the community had found a fix so promptly. She asked for the details, links to this thread and the one on MacRumours plus screenshots and asked how I felt about the tweaking required in Terminal. She said she was circulating the fix amongst her team as quite a few of them had open cases related to this issue.

I have been using Apple products, amongst others, since the Apple IIe and this is the first time I have felt the need to contact their support team. Whilst they didn't provide the fix they did keep me updated in an honest and self-depreciating manner with good humour. Well-removed from the sterile, defensive, humourless and 'blame the end user' approach that has infected most customer services.

mjrit

Level 1

9 points

Aug 16, 2018 3:34 AM in response to -robbie-

Same with me... I think the reason I reached out to support this time, and this forum, is that it's getting so hard to tell whether problems like this are caused by software or hardware. If I knew it was just a software problem I'd probably have just waited for a fix, but this could easily have been a hardware issue with the T2 chip...

DAC30 Author

Level 1

21 points

Aug 19, 2018 6:22 AM in response to -robbie-

I wanted the thread members to know that I just successfully used Apple Pay on my 2018 MacBook Pro after the "fix" and it worked well on Apple Store site. So nice to use Touch ID on the Mac. Thanks again! Hope others have been able to use it now.

AndyG.

Level 1

4 points

Jul 25, 2018 2:25 AM in response to DAC30

Yes, I've been having this issue as well. I've been spending the last few days trying to figure it out with no luck!

Does anyone have any suggestions for us?

DAC30 Author

Level 1

21 points

Jul 25, 2018 5:59 AM in response to AndyG.

I'm working with Apple Support and engineering to solve the issue and will post a reply when they come up with the fix. I am scheduled for another contact tomorrow.

Jul 25, 2018 12:55 PM in response to AndyG.

I am having the same issue. i will be waiting to hear what you find out.

DAC30 Author

Level 1

21 points

Jul 26, 2018 6:37 PM in response to DAC30

No resolution today. Next contact will be Saturday afternoon.

DAC30 Author

Level 1

21 points

Jul 28, 2018 2:26 PM in response to DAC30

Received message from Apple today saying they have not heard from engineering and now we have moved call to Monday the 30th. Will post something when I find out more. She resubmitted issue again.

Jul 28, 2018 10:17 PM in response to DAC30

keep up updated I would live to get this fixed!

DAC30 Author

Level 1

21 points

Jul 30, 2018 6:57 AM in response to KennyGardner

My Preference Pane Folder is empty in both Home user account and Guest account

Jul 30, 2018 7:56 AM in response to DAC30

It is in the System / Library PrefencePane folder

DAC30 Author

Level 1

21 points

Jul 30, 2018 8:09 AM in response to KennyGardner

Yes, my system Preference Pane Folder is totally empty, my user Preference Pane folder has my Flash Player and Flip4Mac panes in it only. Thanks

Jul 31, 2018 5:39 AM in response to sleifer

Also, when I tried to use Apple Pay to make a purchase, I was told that my iPhone needed to have Bluetooth turned on (it was on).

Aug 8, 2018 4:17 PM in response to snog_1999

Well, I just reinstalled with the Command-Option-r, and no change.

mjrit

Level 1

9 points

Aug 8, 2018 4:33 PM in response to AndyG.

Has anyone confirmed it's definitely something in ~/Library/Preferences or just ~/Library?

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Wallet & Apple Pay Preference Missing