Cannot connect to internet in Safari

Question

Level 1

13 points

Cannot connect to internet in Safari

I have called AT&T and Apple and no one seems to have a solution to this. This happened on my 6 plus and is now happening on my X. When I open safari and type something in the address bar, whether it be something to search, or a web address, nothing happens. It just sits there. Eventually, I will receive a message stating "safari cannot open the page because your iPhone is not connected to the internet on LTE" If I am on Wifi, everything works fine. All of my apps work great, including email, messages, and everything else internet related. This is only Safari and Chrome. I have 4 bars of LTE service. I have reset my network settings, rebooted my phone, taken it back down to box, gotten a new SIM card, and AT&T has rest my phone no less than 5 times. All of this items are temporary fixes, as in fixed for maybe 5 min and then doesn't work again. Can someone please tell me what this is and how to fix it?? I am so ready to switch to an Android. I thought buying the X would solve the problem, but it has not. It is very troublesome when new cars do not come with navigation anymore because they all come equipped with CarPlay now. I can't even get my phone to pull up the address in safari that I am going to or a business's hours when I need them. PLEASE HELP!!!

iPhone X, iOS 11.4.1

Posted on Jul 23, 2018 11:59 AM

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Answer 1

Jul 23, 2018 12:11 PM in response to aharr31

Do you have cellular data enabled for Safari? Settings>Cellular>Safari>On

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Answer 2

Jul 23, 2018 12:51 PM in response to aharr31

I understand the problem is with Safari (though you did mention a problem with Chrome). However, if you have a corporate email account on your phone, it may have required that you had a management profile. Those profiles can affect all sorts of things such as forcing you to use a passcode other than just the email.

So, do you have a corporate email account on your phone?

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Answer 3

Jul 23, 2018 12:35 PM in response to aharr31

aharr31 wrote:

Cellular data IS enabled for Safari

Have you tried restoring the phone as new and testing it without adding anything of your own?

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Answer 4

Jul 23, 2018 12:06 PM in response to aharr31

Hi, aharr31! My name is Brynn! I'm here to try and help.

Ugh! I can only imagine how frusterating this is for you! 😟 I'm sorry...

But, I have some good news: I'M HERE TO HELP! 😀

Check this out: If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch - Apple Support

Also, make sure you don't have restrictions on.

So, this happened to me and here's what I did. (Don't know if this is the case but)

Settings>Internet> Click the i on whatever internet network you are on. Make sure it is not on Static or the other setting or a VPN.

Maybe whever you are it has a VPN or something.

Reset your router.

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

Best of luck,

-Brynn

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Answer 5

benlinx

Level 3

731 points

Jul 23, 2018 12:34 PM in response to aharr31

Hey, aharr31!

Have you tried resetting website data such as History and Cookies?

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Answer 6

Jul 23, 2018 12:44 PM in response to aharr31

Do you have a corporate email account on your phone?

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Answer 7

aharr31 Author

Level 1

13 points

Jul 23, 2018 12:33 PM in response to QueenBrynn

Sorry - On my phone, I don't have a Settings> Internet....I thought maybe it was for Mac - also, this link below, shows a snip for extensions to Safari on a Mac, so that didn't help me either.

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

Resetting a router has nothing to do with LTE on an iPhone, so that doesn't pertain to my issue either.

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Answer 8

aharr31 Author

Level 1

13 points

Jul 23, 2018 12:42 PM in response to IdrisSeabright

I have done that also. This is hard to tell because all of these things that I have done provide a solution, but they are temporary solutions. It always ends up happening again. Usually, if I pop my SIM card out and put it back in, it starts working again, or if I reboot my phone, it begins working again. When AT&T resets my phone, it works again. Networks settings, works again....etc, etc.....within 24 hrs, maybe a tad more sometimes, it will stop. Sometimes it starts working on it's own randomly. There has to be something causing this. The fact that it's ONLY safari and my internet works in every other application on my phone is odd.

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Answer 9

aharr31 Author

Level 1

13 points

Jul 23, 2018 12:46 PM in response to benlinx

This is Safari - period. I can put "stuffed bell peppers" in the address bar and nothing happens, or I can put in www.google.com or www.cbs.com or "JC Penney's hours"...It doesn't matter. Nothing happens. It just sits there. So I grab my husbands phone and use his and it works fine.

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