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Is there something wrong with IOS 11.4.1, IPhone X and WiFi?

Since installing 11.4.1, my iphone X drops WiFi constantly. My network speed is a constant 40-50 megabits per second and all other older devices work fine. I have reset my router, checked for updates with the router, factory reset the phone, toggled WiFi.....all the tricks. It doesn’t work. I ran out of data on my phone 14 days into the month. That was a first. Please update this software and fix it.

iPhone 4, IOS 4.3.4

Posted on Jul 24, 2018 6:34 AM

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29 replies

Jul 26, 2018 9:55 AM in response to IdrisSeabright

IdrisSeabright wrote:


AkPaparazzi wrote:


IdrisSeabright wrote:


I don't know what "heartbeat" is. You have to log into Game Center and Facetime separately. They are not automatically logged into when you enable iCloud. In fact, you can use completely different Apple IDs if you want.


If you have two different devices, one for business and one for personal and you need the data to be separate and you don't trust your comfort with using the settings that will keep various kinds of data from syncing, I'd recommend using a different Apple ID for each one. You can always use Family Sharing if you want to share apps or content you've purchased.


If you use iTunes for syncing, it treats each device individually, even if they are sharing an Apple ID. iTunes no longer has anything to do with app management.

Nor do I. It is some program that is added in the initial setup to track you fitness. Logging in Game Center is not an issue if you have never done so. However, the older iCloud emails and ID's logged us into everything. Now they are corrupted with this and we cannot purge this information or we loose our original purchases. As for one for business and one for personal. Once you identify with two iClouds it becomes and alias and still merges data when you are forced to log in to and out of just to update expensive professional programs you purchased years ago.

While you obviously have a problem, it's almost certain it's not what you think it is. You can't merge two AppleIDs. If you have two, one does not become an alias for another and the data is not merged between the two. It's just not possible. You also can't be logged into two Apple IDs on one phone at the same time.


It is so discouraging when quality advisors like yourself speak before considering the possibility that you could be wrong.

User uploaded fileUser uploaded file

First off I am not "reachable" at any of these emails and I am unable to delete them. In 2011 my first Apple ID was @me.com Apple merged it with @icloud.com when I purchased my second device. Then in 2013 I made my 3rd Apple ID @hotmail.com Apple subsequently merged all three in one. I was trying to get away from the corrupt data in the previous versions. Even more in 2014 I made apple IDs for every device I owned, what a nightmare that was. I quickly learned this was definitely not the way to go. I tried a business Apple ID with a personal Apple ID when I would attempt to access data on both it would start merging once again. Add a contact on one you cant see it on another. Delete an email address on one -- the other keeps it because it made it first. What a nightmare.

IdrisSeabright wrote:


Yes, all applications are always tied to the Apple ID under which they were purchased. That's why I'm recommending Family sharing. You can link two Apple IDs via family sharing to share purchases.

In 2015 or 2016 I cant remember, I tried sharing with Family Sharing as you suggested. UHG - constantly being berated with what my "Family" was up to. "your family [desktop computer] just added a new...". You cannot use two apple IDs for the same user ie; one for your apps and one for your identity or work. Trust me, they will merge or I should say, in all fairness to you -- they have been known to merge. Hopefully, this practice has changed and Apple no longer screws with our lives in a manor in which they are a-custom to do so all in the name of security.

On one of my apple devises, I use only one application. It is so corrupted by the Apple ID that it merges contacts for dead people, old work contacts and countless other useless data I deleted years ago.

There is no reason why we should not be allowed to control the data that is retained on our Apple ID. The only logical explanation is that Apple refuses to allow us to utilize the equipment and our personal data in the manor in which we choose to manage.

Sorry, I know this is not the forum for a rant, but I hope someone out there knows a way to save data we want to save and delete the data we want gone forever without loosing the app's we payed hard-earned money for. The only solution I can find is to delete ever Apple ID I own and pay the extortion fees to repurchase my app's.

Jul 24, 2018 1:12 PM in response to Iphone4.3.4Disappointment

Iphone4.3.4Disappointment wrote:


You must have misread my original complaint. I have troubleshooted nearly all of possible ways....everything short of setting up my phone as a new device or taking to the Genius Bar.

I didn't misread it at all. I didn't suggest you do any of the things you've already done. But, you haven't done everything.


Can you walk through a way to preserve all my texts and emails on this device after I reset it to factory settings and set it up as a new device?


Sure. Sync them using iCloud.


Keep all your messages in iCloud - Apple Support


You have to set this up before restoring to factory state. And, it can take a while to completely sync.


I'd also recommend archiving them using an application such as PhoneView (Mac) or TouchCopy (Mac or Windows). Both applications allow you to archive your messages to either PDF or text files, which have the advantage of being readable on most devices these days. I do it as I want to have certain conversations as far into the future and as device independently as possible. You may not be as concerned about that.

Jul 24, 2018 11:57 AM in response to askbarnabas

Though logically, I agree, I don’t think that is the issue. The rest of the phone works fine, no issues. Just getting kicked off WiFi and then not automatically reconnecting when within range. I ran a test with my router and iPhone X drops WiFi after approximately-70dBm. Then it does not reconnect when I get back in range, I have to tell the phone to reconnect. My old iPhone 7plus running iOS 11.3.1 drops at approximately-85dBm but automatically reconnects when I am back in range. It really looks like there is a software issue that Apple needs to fix.

Jul 24, 2018 12:09 PM in response to Iphone4.3.4Disappointment

Iphone4.3.4Disappointment wrote:


Though logically, I agree, I don’t think that is the issue.

But, you won't know until you try. It is, in fact, possible, that something has gotten corrupted in your data and it's causing a problem. If restoring to factory state doesn't help, you can always restore your back up again.


It really looks like there is a software issue that Apple needs to fix.

That's an assumption without a whole lot of basis. Most people are not having problems with WiFi with iOS 11.4.1 so, that makes it more likely that the problem is with your phone specifically.


Troubleshooting is a frequently tedious process, there's no denying that. But, waiting, hoping, that the next release will solve a problem that may not be an iOS problem at all is going to be very frustrating.

Jul 24, 2018 12:25 PM in response to IdrisSeabright

I don’t think I am the only one having this issue. I have ready a few complaints on this. And I know a few doesn’t necessarily mean a real problem, but I find it very curious that I am not the only one with this specific problem.


My fiend’s Samsung galaxy gets better WiFi reception in my house then me. Maybe that’s what I need to buy next instead of frustratingly waiting for an update.

Jul 24, 2018 12:55 PM in response to Iphone4.3.4Disappointment

Iphone4.3.4Disappointment wrote:


I don’t think I am the only one having this issue. I have ready a few complaints on this. And I know a few doesn’t necessarily mean a real problem, but I find it very curious that I am not the only one with this specific problem.

There are millions of people with iPhones running iOS 11.4.1. At any given moment, some of them will be having WiFi issues, just on chance alone. And, just because someone else with an iPhone is having trouble connecting to WiFi doesn't mean that their problem has the same underlying cause. In most cases, the cause of most problems with iOS devices is not iOS itself. But, if you don't want to do the troubleshooting, that's your decision.


Best of luck.

Jul 24, 2018 1:06 PM in response to IdrisSeabright

You must have misread my original complaint. I have troubleshooted nearly all of possible ways....everything short of setting up my phone as a new device or taking to the Genius Bar. Can you walk through a way to preserve all my texts and emails on this device after I reset it to factory settings and set it up as a new device?

Jul 24, 2018 1:32 PM in response to IdrisSeabright

Thanks for your help. I was afraid you would recommend iCloud. I should have put that caveat in there. I prefer not to use iCloud. I run my business from my phone and prefer not having the iCloud involved.


I wonder by backing up to the cloud is a better way to store/back up than to my own computer? I guess that’s a question for another thread.


Thanks

Jul 24, 2018 1:45 PM in response to Iphone4.3.4Disappointment

The only way to sync messages is by using iCloud. If you don't enable iCloud syncing, your messages are part of your back up (whether it's through iCloud or iTunes). However, then, in order to access them, you have to restore the back up.


It may be worth doing a complete back up, then restoring your phone to factory state and testing it. If that doesn't work, restore the back up. All you've lost is a bit of time. The step after that would be a Genius Bar appointment. If it does work, on the other hand, that's a strong suggestion that the problem is in your data. At that point, you'll need to decide how you want to proceed.

Jul 25, 2018 9:44 AM in response to IdrisSeabright

I like this answer — now we are getting somewhere. I too agree that something is corrupted and a full restore is to only way to fix this. Q: will the iCloud sync ONLY save messages and nothing more or are we still required to log our phones into iCloud to get the saved messages.? Same issue as above I cannot use iCloud due to business use. It takes over my phone and merges information.

Jul 25, 2018 9:50 AM in response to AkPaparazzi

AkPaparazzi wrote:


I like this answer — now we are getting somewhere. I too agree that something is corrupted and a full restore is to only way to fix this. Q: will the iCloud sync ONLY save messages and nothing more or are we still required to log our phones into iCloud to get the saved messages.? Same issue as above I cannot use iCloud due to business use. It takes over my phone and merges information.

Yes, you have to log into iCloud on your phone to use iCloud syncing for messages. However, you can chose which things to sync using iCloud. If you don't want to sync contacts, calendars, email, bookmarks or anything else, turn those things off. There's a fair degree of granularity.

Jul 25, 2018 10:15 AM in response to IdrisSeabright

On topic I will be attempting a full restore as a New Phone on iTunes hardwired to my desktop in the very near future.

Again iCloud will not work for business use. You may think that it will only sync messages and nothing else but that simply is not true. Proven and varified by a level 13 tech support agent. it logs you into heartbeat and game Center FaceTime and many more accounts. If you plug it into your desktop computer or use your Apple ID for app use and updates only and lets add text messages. It logs the desktop into the same programs on your phone and siync’s data for both devices and that simply will not work for business use that needs to remain separate and private.

I will research those App’s you suggested — there’s a definite need for small business use without iCloud taking over.. I hope they come up with a professional use soon and stop trying to merge everything.

I have multiple backups in time — my hope is to someday go back and retrieve all the data I have lost attempting to stop Apple from syncing all my devices. Love the phone — hate the all-or-nothing takeover of my data and other Apple devised.

Thanks again for your help.

Jul 25, 2018 10:23 AM in response to AkPaparazzi

I don't know what "heartbeat" is. You have to log into Game Center and Facetime separately. They are not automatically logged into when you enable iCloud. In fact, you can use completely different Apple IDs if you want.


If you have two different devices, one for business and one for personal and you need the data to be separate and you don't trust your comfort with using the settings that will keep various kinds of data from syncing, I'd recommend using a different Apple ID for each one. You can always use Family Sharing if you want to share apps or content you've purchased.


If you use iTunes for syncing, it treats each device individually, even if they are sharing an Apple ID. iTunes no longer has anything to do with app management.

Is there something wrong with IOS 11.4.1, IPhone X and WiFi?

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