Is there something wrong with IOS 11.4.1, IPhone X and WiFi?

Since installing 11.4.1, my iphone X drops WiFi constantly. My network speed is a constant 40-50 megabits per second and all other older devices work fine. I have reset my router, checked for updates with the router, factory reset the phone, toggled WiFi.....all the tricks. It doesn’t work. I ran out of data on my phone 14 days into the month. That was a first. Please update this software and fix it.

iPhone 4, IOS 4.3.4

Posted on Jul 24, 2018 6:34 AM

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Posted on Jul 24, 2018 1:12 PM

Iphone4.3.4Disappointment wrote:


You must have misread my original complaint. I have troubleshooted nearly all of possible ways....everything short of setting up my phone as a new device or taking to the Genius Bar.

I didn't misread it at all. I didn't suggest you do any of the things you've already done. But, you haven't done everything.


Can you walk through a way to preserve all my texts and emails on this device after I reset it to factory settings and set it up as a new device?


Sure. Sync them using iCloud.


Keep all your messages in iCloud - Apple Support


You have to set this up before restoring to factory state. And, it can take a while to completely sync.


I'd also recommend archiving them using an application such as PhoneView (Mac) or TouchCopy (Mac or Windows). Both applications allow you to archive your messages to either PDF or text files, which have the advantage of being readable on most devices these days. I do it as I want to have certain conversations as far into the future and as device independently as possible. You may not be as concerned about that.

29 replies
Question marked as Top-ranking reply

Jul 24, 2018 1:12 PM in response to Iphone4.3.4Disappointment

Iphone4.3.4Disappointment wrote:


You must have misread my original complaint. I have troubleshooted nearly all of possible ways....everything short of setting up my phone as a new device or taking to the Genius Bar.

I didn't misread it at all. I didn't suggest you do any of the things you've already done. But, you haven't done everything.


Can you walk through a way to preserve all my texts and emails on this device after I reset it to factory settings and set it up as a new device?


Sure. Sync them using iCloud.


Keep all your messages in iCloud - Apple Support


You have to set this up before restoring to factory state. And, it can take a while to completely sync.


I'd also recommend archiving them using an application such as PhoneView (Mac) or TouchCopy (Mac or Windows). Both applications allow you to archive your messages to either PDF or text files, which have the advantage of being readable on most devices these days. I do it as I want to have certain conversations as far into the future and as device independently as possible. You may not be as concerned about that.

Jul 25, 2018 9:50 AM in response to AkPaparazzi

AkPaparazzi wrote:


I like this answer — now we are getting somewhere. I too agree that something is corrupted and a full restore is to only way to fix this. Q: will the iCloud sync ONLY save messages and nothing more or are we still required to log our phones into iCloud to get the saved messages.? Same issue as above I cannot use iCloud due to business use. It takes over my phone and merges information.

Yes, you have to log into iCloud on your phone to use iCloud syncing for messages. However, you can chose which things to sync using iCloud. If you don't want to sync contacts, calendars, email, bookmarks or anything else, turn those things off. There's a fair degree of granularity.

Jul 24, 2018 12:09 PM in response to Iphone4.3.4Disappointment

Iphone4.3.4Disappointment wrote:


Though logically, I agree, I don’t think that is the issue.

But, you won't know until you try. It is, in fact, possible, that something has gotten corrupted in your data and it's causing a problem. If restoring to factory state doesn't help, you can always restore your back up again.


It really looks like there is a software issue that Apple needs to fix.

That's an assumption without a whole lot of basis. Most people are not having problems with WiFi with iOS 11.4.1 so, that makes it more likely that the problem is with your phone specifically.


Troubleshooting is a frequently tedious process, there's no denying that. But, waiting, hoping, that the next release will solve a problem that may not be an iOS problem at all is going to be very frustrating.

Jul 26, 2018 2:56 PM in response to Iphone4.3.4Disappointment

I'd say there's an issue with some WiFi on 11.4.1 based on two my devices and three others (mine are ipad air 2 and an iPhone 6, just updated). I use two Netgear routers (about four years between their ages) and both my devices drop connection to both routers on a timescale of minutes. I swap routers to recover, but that is still painful. An old iPhone 5 using iOS 10 is fine with the same routers, as are many other devices. There may be subtle problems because, with three other Apple device users using the same routers: iPhone 7 - no complaints; two other iPhone 6s, one on iOS 11.3 (not certain) - no complaints, one on 11.4.1 - many complaints of drop outs.

Jul 25, 2018 9:44 AM in response to IdrisSeabright

I like this answer — now we are getting somewhere. I too agree that something is corrupted and a full restore is to only way to fix this. Q: will the iCloud sync ONLY save messages and nothing more or are we still required to log our phones into iCloud to get the saved messages.? Same issue as above I cannot use iCloud due to business use. It takes over my phone and merges information.

Jul 26, 2018 3:06 PM in response to SuppleApport

SuppleApport wrote:


I'd say there's an issue with some WiFi on 11.4.1 based on two my devices and three others (mine are ipad air 2 and an iPhone 6, just updated). I use two Netgear routers (about four years between their ages) and both my devices drop connection to both routers on a timescale of minutes.

On the other hand, I have an iPhone and two iPads, all updated to 11.4.1. I have no problems. There are four other iPhones in my house and no one else has a problem, either. And that, in a nutshell, is why you have to do the troubleshooting. Given the very few posts about WiFi issues with iOS 11.4.1, it's unlikely that it is the problem. You can wait for another release but, there is a high likelihood it won't solve your problem.

Jul 24, 2018 12:25 PM in response to IdrisSeabright

I don’t think I am the only one having this issue. I have ready a few complaints on this. And I know a few doesn’t necessarily mean a real problem, but I find it very curious that I am not the only one with this specific problem.


My fiend’s Samsung galaxy gets better WiFi reception in my house then me. Maybe that’s what I need to buy next instead of frustratingly waiting for an update.

Jul 24, 2018 1:06 PM in response to IdrisSeabright

You must have misread my original complaint. I have troubleshooted nearly all of possible ways....everything short of setting up my phone as a new device or taking to the Genius Bar. Can you walk through a way to preserve all my texts and emails on this device after I reset it to factory settings and set it up as a new device?

Jul 24, 2018 1:32 PM in response to IdrisSeabright

Thanks for your help. I was afraid you would recommend iCloud. I should have put that caveat in there. I prefer not to use iCloud. I run my business from my phone and prefer not having the iCloud involved.


I wonder by backing up to the cloud is a better way to store/back up than to my own computer? I guess that’s a question for another thread.


Thanks

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Is there something wrong with IOS 11.4.1, IPhone X and WiFi?

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