APPLE TV
HELP!
My home theater system currently consists of a SONY 4K pass thru receiver STR DH550, a SONY 4K 65" monitor,
an APPLE 4K TV and other assorted hardware including a Netgear Nighthawk high speed router paired with Nighthawk wireless system.
My problem is the APPLE 4K TV - whenever I try to raise or lower sound levels on the APPLE TV transmission with my SONY receiver remote the screen goes black. I started using my APPLE TV remote for sound levels instead and that worked for awhile but now using either remote for sound makes the screen go black - can't figure it out.
Previously, I took back the last generation APPLE TV because using the remotes with that version turned off everything in my system and after numerous hour long conversations with APPLE engineers our conversations left them scratching their heads and suggesting I change my HDMI cords I gave up. The latest generation APPLE TV works fine with picture and streaming but the sound level issue is a real problem.
Anyone out there have a similar situation?
Apple TV (4th generation), iOS 11.4.1