Mail takes ages to load and delete new mail
Mail takes ages to load and delete new mail. This is a new situation that started a few days ago.
Any ideas on how to fix this appreciated.
iMac, iOS 10.3.3, 10.11.6 is actual system
Apple Event: May 7th at 7 am PT
Mail takes ages to load and delete new mail. This is a new situation that started a few days ago.
Any ideas on how to fix this appreciated.
iMac, iOS 10.3.3, 10.11.6 is actual system
I agree with Bob about removing the anti-virus programs.
I would uninstall Intego and McAfee. They tend to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
McAfee Uninstall Resources is near bottom of the page
I agree with Bob about removing the anti-virus programs.
I would uninstall Intego and McAfee. They tend to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
McAfee Uninstall Resources is near bottom of the page
Have you installed any new software in the last few days?
Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-07-29 10:55:06
Download EtreCheck from https://etrecheck.com
Runtime: 3:32
Performance: Good
Problem: Beachballing
Description:
This only happens on Mail and started a few days ago. Pressing “delete” or “trash” in Mail causes this but files do eventually respond.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.
More than one antivirus app - This machine has multiple antivirus apps installed.
Obsolete hardware - This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Modified sudoers file - The sudoers file has been modified. This is unusual and is sometimes evidence of malware.
Apps crashing - There have been numerous app crashes.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (2009) - Obsolete!
iMac Model: iMac9,1
1 2.66 GHz Intel Core 2 Duo (Duo) CPU: 2-core
8 GB RAM - At maximum
BANK 0/DIMM0 - 4 GB DDR3 1067 ok
BANK 1/DIMM0 - 4 GB DDR3 1067 ok
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1200
Drives:
disk0 - Hitachi HDT721064SLA360 640.14 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 639.28 GB
disk0s3 - Recovery HD [Recovery] 650 MB
disk1 - Disk Image 105 MB (Disk Image)
External Disk Image
disk1s1 - A***e [Partition Map] 31 KB
disk1s2 - M*******h 2 KB
disk1s3 - M*************************e (HFS+) 105 MB
Mounted Volumes:
disk0s2 - Macintosh HD 639.28 GB (458.08 GB free)
Journaled HFS+
Mount point: /
disk1s3 - M*************************e 105 MB (23 MB free)
HFS+
Mount point: /Volumes/M*************************e
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en2: Bluetooth PAN
System Software:
OS X El Capitan 10.11.6 (15G22010)
Time since boot: About 4 days
System Load: 1.74 (1 min ago) 1.56 (5 min ago) 1.57 (15 min ago)
Configuration Files:
File /etc/sudoers size: Found 1360 B but expected 2299 B
Security:
System | Status |
---|---|
Gatekeeper | Anywhere |
System Integrity Protection | Enabled |
32-bit Applications:
72 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)
[Not Loaded] Pen Tablet.kext (Pen Tablet 5.2.0-5)
System Launch Agents:
[Not Loaded] | 7 Apple tasks |
[Loaded] | 155 Apple tasks |
[Running] | 79 Apple tasks |
System Launch Daemons:
[Not Loaded] | 45 Apple tasks |
[Loaded] | 150 Apple tasks |
[Running] | 97 Apple tasks |
[Other] | One Apple task |
Launch Agents:
[Running] | com.mcafee.reporter.plist (McAfee, Inc. - installed 2018-07-02) |
[Running] | com.mcafee.menulet.plist (McAfee, Inc. - installed 2018-07-02) |
[Running] | com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2018-07-25) |
[Loaded] | com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2014-08-27) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
[Loaded] | com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-08-12) |
[Running] | com.mcafee.cspd.plist (McAfee, Inc. - installed 2017-08-10) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25) |
[Running] | com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2018-07-02) |
[Running] | com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2018-03-23) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
[Running] | com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2018-03-23) |
[Running] | com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2014-08-27) |
User Launch Agents:
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
User Login Items:
System Events Application (Apple - installed 2016-07-29)
(/System/Library/CoreServices/System Events.app)
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
BT Cloud Application (Synchronoss Technologies - installed 2018-06-13)
(/Applications/BT Cloud.app)
Internet Plug-ins:
FlashPlayer-10.6: (installed 2018-07-10)
QuickTime Plugin: (installed 2018-07-17)
AdobePDFViewerNPAPI: (installed 2018-07-12)
AdobePDFViewer: (installed 2018-07-12)
Flash Player: (installed 2018-07-10)
Default Browser: (installed 2016-07-29)
SiteAdvisor: (installed 2018-07-10)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: (installed 2013-04-26)
Safari Extensions:
CustomerAid.safariextz - George Brad - http://www.cloud-extensions.com (installed 2016-02-19) |
SafariRestore.safariextz - SweetP Productions - http://sweetpproductions.com/extensions/extensions.htm (installed 2015-06-10) |
SiteAdvisor.safariextz - McAfee - http://www.siteadvisor.com (installed 2018-07-20) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-25)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
WindowServer | Apple | 4 | |
BT Cloud | Synchronoss Technologies | 2 | |
kernel_task | Apple | 2 | |
LDM | ? | 0 | /Applications/LaCie Desktop Manager.app |
Backup and Sync | Google, Inc. | 0 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
kernel_task | Apple | 656 MB | |
plugin-container (3) | Mozilla Corporation | 543 MB | |
softwareupdated | Apple | 465 MB | |
firefox | Mozilla Corporation | 464 MB | |
Apple | 281 MB |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
WindowServer | Apple | 1 | |
LDM | ? | 1 | /Applications/LaCie Desktop Manager.app |
launchd | Apple | 1 | |
Backup and Sync | Google, Inc. | 0 | |
watchdogd | Apple | 0 |
Virtual Memory Information:
Available RAM | 2.59 GB |
Free RAM | 19 MB |
Used RAM | 5.41 GB |
Cached files | 2.57 GB |
Swap Used | 3 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
iTunes | 12.8 | 2018-07-10 |
Safari | 11.1.2 | 2018-07-10 |
Adobe Flash Player | 30.0.0.134 | 2018-07-10 |
Adobe Acrobat Reader DC (18.011.20055) | 18.011.20055 | 2018-07-12 |
Gatekeeper Configuration Data | 148 | 2018-07-16 |
Security Update 2018-004 | 10.11.6 | 2018-07-17 |
DynamicBranding | 3.2.0 | 2018-07-20 |
FMP | 2.0 | 2018-07-20 |
MSCUI | 2.0 | 2018-07-20 |
AntiMalware | 3.4 | 2018-07-20 |
AppProtection | 3.0 | 2018-07-20 |
sainst | 2.0.0 | 2018-07-20 |
SiteAdvisorFM | 1.2 | 2018-07-20 |
StatefulFirewall | 3.0.0 | 2018-07-20 |
Diagnostics Information (past 7 days):
2018-07-29 08:04:41 AntiMalwareUpdate Crash (30 times)
/usr/local/McAfee/AntiMalware/AntiMalwareUpdate
2018-07-25 11:59:57 mdworker32 Crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mdworker32
import fstype:hfs fsflag:480D000 flags:240000005E diag:0 isXCode:0 uti:us.supercard.sc45project plugin:/SuperEdit 4.7.app/Contents/Library/Spotlight/SuperCardSpotlightPlugin.mdimporter - find suspect file using: sudo mdutil -t 87817340 |
2018-07-25 09:38:15 Last Shutdown Cause: 0 - Power loss
2018-07-24 11:03:36 VShieldScanManager Crash (11 times)
/usr/local/McAfee/AntiMalware/VShieldScanManager
2018-07-23 05:47:29 nsurlsessiond Crash
/usr/libexec/nsurlsessiond
objc_msgSend() selector name: retain |
End of report
Thank you very much for responding to my query.
Will be interesting to see what you make of this report.
More than one antivirus app - This machine has multiple antivirus apps installed.
Chances are the anti-virus packages are using up all your Mac capacity looking for Windows malware.
The reality is that on the Mac 3rd party anti-virus apps do not seem to find anything Mac specific, and at best waste your Mac resources, at worse decide they have found something and disable a critical file that bricks your Mac or some innocent app.
The ONLY app the long-term forum volunteers recommend is the free MalwareBytes for Mac, and then ONLY running it manually AFTER installing something new. The reason for running it after installing something is that as of today, the only malware that gets installed is something you get tricked into installing. There are no current self-replicating viruses for the Mac. That means if you did not install anything recently, you did not contract anything either.
Strongly suggest you uninstall ALL your anti-virus packages.
Another possibility on your Mail issues is that you have a very old Mac. If your boot disk is the same age, it is possible it is starting to fail.
Thank you Bob for your informed and valuable advice. I have uninstalled Intego and McAfee and the system response is now very fast.
Very pleased with your help!
Thank you Eric for your most useful advice. I have uninstalled Intego and McAfee and the system response is now very fast.
Very pleased with your and Bob's knowledgeable help!
You are welcome. Glad to help.
Mail takes ages to load and delete new mail